Napleton Autowerks of Rockford

Wonderful service I visited for my first service and they were very prompt and courteous. the service manager even came out and greeted me, that was a very nice touch. I visited for my first service and they were very prompt and courteous. the service manager even came out and greeted me, that was a very nice touch. More

Bought a used car here. Sales Rep was J.R. and he was absolutely terrific. Actually listened to what I was looking for, what I wanted to pay and found something that fit in Sales Rep was J.R. and he was absolutely terrific. Actually listened to what I was looking for, what I wanted to pay and found something that fit in my budget. None of the other dealers I spoke to did this, so I was impressed. Very friendly, personable and easy to talk and deal with. He helped to make a very stressful situation much less stressful for me and my husband. I hope I won't need another car for a very long time, but if/when I do, I will definitely go back to him. More

2017 Subaru Forester We initially stopped to look at used Subaru Foresters. Our saleman, J.R. was very helpful explaining new features that weren't on our old Forester - We initially stopped to look at used Subaru Foresters. Our saleman, J.R. was very helpful explaining new features that weren't on our old Forester - both in newer used and in the new 2017. He gave the information we needed to make our decision to buy new. He was very considerate of our time. We are very happy with him, Tim who helped explain some of the functions, and of course our new Forester! More

Great Expereince I went into Napleton Subaru wanting to lease a Legacy. I met Jeffrey and Jonathon. Jeffrey took the time to show me and explain everything I needed to I went into Napleton Subaru wanting to lease a Legacy. I met Jeffrey and Jonathon. Jeffrey took the time to show me and explain everything I needed to know about the car, and was kind and patient. He sat in the car with me and made sure I knew all about the car before driving it off the lot. Great experience. They were great to work with! Susie W More

Car buying made easy. This by far was the best car buying experience that my wife and I have ever had. From the time we stepped foot on the lot we were welcomed and treate This by far was the best car buying experience that my wife and I have ever had. From the time we stepped foot on the lot we were welcomed and treated with the utmost respect. I would highly reccommend Paul B. (Salesman) he did a great job helping us find what we wanted that would work for our budget. More

There is no substitute for Napleton Rockford Drove out from Chicago to pick up my Macan here and keep coming back. Friendly and customer focused sales and service staff. I have two dealers much Drove out from Chicago to pick up my Macan here and keep coming back. Friendly and customer focused sales and service staff. I have two dealers much closer but will continue to make the drive because the service is so outstanding. More

Awesome Internet dealer Found a vehicle on their web site and requested information. Scott was quick to respond and answered all of my questions. Indicated I wanted the car a Found a vehicle on their web site and requested information. Scott was quick to respond and answered all of my questions. Indicated I wanted the car and was coming from out of state. They picked me up at the station, all paperwork was ready to sign and I was on my was in about one hour. Both Scott and Paul where knowledgeable, respectful and an absolute pleasure to deal with, The car exceeded my expectations as did the quality of their professionalism. More

Very good Customer Repair Service First of all, I want to start by saying that I didnt even buy my Cadillac from this dealership yet they treated me like I was their number one custome First of all, I want to start by saying that I didnt even buy my Cadillac from this dealership yet they treated me like I was their number one customer. My car's power seats died and I called them because they are much closer than the dealership from which I bought my car. After making an appointment to bring the car THE SAME DAY, they took me in and even gave me a free loaner car (as sweet 2015 Cadillac SRX). Everything they fixed was under warranty so I didnt pay a dime. After I picked up my car, Mike showed me features that my 2013 Cadilllac ATS had that I didnt even know about! I've dealt with plenty of dealerships over the years but this was easily the best experience I've ever had. If you want to be treated with courtesy and respect, I recommend this place HIGHLY. More

Not pleased. Won't shop here again. Ordered a new 2016 WRX from them. Salesmen were hesitant to even talk to me due to my age (20). After seeing that I could afford to buy a new car, the Ordered a new 2016 WRX from them. Salesmen were hesitant to even talk to me due to my age (20). After seeing that I could afford to buy a new car, they were pushy and impatient. But here's the real kicker: the salesman called me to tell me my car was in and ready to be picked up. I went into pick up the car, and was then told that it actually wasn't there yet... Okay, odd. Picked up the car the next day. Two months later, a friend who does body work looked at my car, and noticed it had had two of the doors repainted. I called out the dealership, and they told me that because the body work cost was under 6% of my cars value, they legally did not have to inform me that my car had been repainted. Okay, but that still doesn't warrant lying to your customer about their car not being at the dealership, when it's at the body shop having a repaint done. I don't trust this dealership. Not buying a car here again. My family has also bought cars from them and had issues too, so it's not just me that has a problem with how they operate. More

Always happy with the service on my car. I am always very happy with the care I receive at Napleton Subaru in Rockford. The gentlemen in the service department are courteous and respectful. T I am always very happy with the care I receive at Napleton Subaru in Rockford. The gentlemen in the service department are courteous and respectful. They always get the job done correctly. I trust my car care to this team. More