Napleton Autowerks of Rockford

Great service visit I brought my subaru I to have it serviced and everyone I met while there was really nice and helpful. The wait time was about what I expected I brought my subaru I to have it serviced and everyone I met while there was really nice and helpful. The wait time was about what I expected More

In and out quickly Irv Bolthouse was my advisor. He was great getting me in and out quickly. Highly recommend for any service needs! They also offer great rates. Irv Bolthouse was my advisor. He was great getting me in and out quickly. Highly recommend for any service needs! They also offer great rates. More

Loved everyone! (special shout out to Mike Price!) I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership south of Chicago. That was a huge mistake. I won't get into the details here, but I'll just say it was a horrendous experience. Next stop was Napleton Subaru and we were feeling more than a little wary. As we were on our way Brenna called and asked if/when we were planning to stop by that day. She was really friendly and on top of it, and told us to ask for Todd. We arrived at Napleton and got talking with Todd. He was nice as can be and very professional. We ended up telling him about our last experience and he actually seemed to care. Todd grabs our salesman, Michael Price, and we talk about what we are looking for. Mike is AWESOME. He is so kind, very good about answering questions, and really really patient. Seriously, I would have been irritated with myself that day. Instead, he handled my nerves and questions with grace and let us have ample time to talk alone, too. Shockingly, I did not feel pressured or uncomfortable at all. Once I finally made a decision Charles handled the paperwork swiftly and we had a really nice conversation. A few days later I decided to pick up an accessory and Shawn ordered it for me and had it within a couple days. He was fantastic too! They seriously have a great team here, I can't recommend them enough. Plus there are free car washes if you get a car here! Oh, and the car is stellar too. :) More

bought a new hyundai I bought a Hyundai from this dealer. I involve my family with every large purchase, J. R. answered all of our questions and made us feel welcome. I en I bought a Hyundai from this dealer. I involve my family with every large purchase, J. R. answered all of our questions and made us feel welcome. I enjoyed the service and I will be back to get my sons first car. More

Great Service I brought in my Cadillac to have it service and Irv and the guys back in service did it in a timely and professional manner. I brought in my Cadillac to have it service and Irv and the guys back in service did it in a timely and professional manner. More

Bought a new Cadillac and love it! We purchased a new Cadillac XT5 from Nick and Brian we appreciate the personal service and attention to detail. We would say it was a great experience We purchased a new Cadillac XT5 from Nick and Brian we appreciate the personal service and attention to detail. We would say it was a great experience. More

Helpful, respectful I Spoke with Dalton on the phone, so helpful, he answered all my questions and was so respectful and friendly. Was a pleasure to work with. I Spoke with Dalton on the phone, so helpful, he answered all my questions and was so respectful and friendly. Was a pleasure to work with. More

Enjoyable and painless Was extremely satisfied with service provided by Jeff & Todd of Napleton Subaru during my recent purchase. Went above and beyond. Would recommend th Was extremely satisfied with service provided by Jeff & Todd of Napleton Subaru during my recent purchase. Went above and beyond. Would recommend them to everyone. More

Super helpful and knowledgeable sales staff Nick Perkins and Jaci Sweeney Were extremely personable and helpful. NIck took us for a test drive and showed us everything the car could do for us. Nick Perkins and Jaci Sweeney Were extremely personable and helpful. NIck took us for a test drive and showed us everything the car could do for us. He was extremely knowledgeable about the vehicle and wonderful in assisting us with our decision. More

service with a smile I recently had my brand new Subaru Forester in for the first oil change. I was promptly greeted by my service advisor, Irv. He was quick to ask me if I recently had my brand new Subaru Forester in for the first oil change. I was promptly greeted by my service advisor, Irv. He was quick to ask me if i was enjoying my new vehicle and also if i had any issues with it at this time. Although I had no issues at this time, I appreciated his concern for me and my new vehicle. He never stopped smiling and was a pleasant change of pace to deal with. The service was fast, and they even gave my car a wash. I would most definitely recommend Napleton Subaru to all of my friends and family. Irv was a true blessing! Thank you! More