Napleton Autowerks of Rockford

Used car purchase Purchased a used but nice vehicle that Mike helped find for me ..he was very knowledgeable about the vehicle and made my wife and I feel as if we had Purchased a used but nice vehicle that Mike helped find for me ..he was very knowledgeable about the vehicle and made my wife and I feel as if we had purchased a new vehicle .. great salesman definitely would recommend him to anyone looking for a vehicle new or used More

Nice dealership with best sales team! Purchased a brand new Cadillac XT5 that JR helped me to find. Both JR and Demian are so knowledgeable about the vehicle and my wife and I were convinc Purchased a brand new Cadillac XT5 that JR helped me to find. Both JR and Demian are so knowledgeable about the vehicle and my wife and I were convinced right away this is the car we are going to get, We are very happy with the great services we received and the post sales services provided by JR. Definitely recommended! More

Justine IS 5 Star Service We first met Justine in 2010 when we purchased our first Cadillac. She was extremely personable and really went out of her way to make sure our deal We first met Justine in 2010 when we purchased our first Cadillac. She was extremely personable and really went out of her way to make sure our deal went through. In 2014 we reached out to her as we were considering upgrading our vehicle to AWD. Again she worked diligently to ensure we received the best trade-in value and made sure our new car was everything we wanted. A couple of days after we took delivery of our vehicle, Justine surprised me at work with a dozen cupcakes to thank us for our loyalty. We recently purchased our third Cadillac from Justine. By now, she knows exactly what we like to the point we handled the entire sale via text. When we showed up to do the paperwork, our XT5 was absolutely everything we wanted! As we were ready to leave, Justine put her special touch on the transaction and sent me on our way with a dozen roses. In an industry where there are so many options, look no further than Justine and the Napleton’s crew. They are top notch on every aspect of the process. Yes we may be loyal to the Cadillac brand, however, we’re more so loyal to Justine. She truly is an asset to not only her clients but, the overall industry. More

Great effort made to satisfy customer! The fellows at Napleton are the BEST! Always working for the customer to get the right car at right price! Nice guys, too!! When needed, they will w The fellows at Napleton are the BEST! Always working for the customer to get the right car at right price! Nice guys, too!! When needed, they will work overtime to figure out ways to satisfy the customer's needs! I've purchased or leased multiple cars since 2007 and every time, the staff have worked really hard to make my purchase the best! This time, I was worried about lease miles since I'd moved. Scott and Matt worked to fix my issue by reassuring me they would be able to manage the miles and dollars for me! WHEW!! More

Surprise meeting Justine my saleswoman,never met her before,but soso happy meeting her.Pleasant person to do business with.Her personality made me buy that C meeting Justine my saleswoman,never met her before,but soso happy meeting her.Pleasant person to do business with.Her personality made me buy that Cadillac Escalade.I will buy or recommend her to all ny friends.A great pleasure. More

The Best salesman and Manager ever! I have bought many cars from Todd Tifft over the years, with complete confidence! He always gets me the car most suited for my needs and desires! I have bought many cars from Todd Tifft over the years, with complete confidence! He always gets me the car most suited for my needs and desires! More

Love working with Justine. She is very knowledgeable. Justine is detail oriented and goes the extra step to make the buying experience pleasant and enjoyable. Wouldn’t think of working with anyone else. Justine is detail oriented and goes the extra step to make the buying experience pleasant and enjoyable. Wouldn’t think of working with anyone else. More

Nice used car at Napletons My wife and I worked with J.R. Henry to purchase a used car. JR was very knowledgeable and courteous. After we finally agreed on a price and closed My wife and I worked with J.R. Henry to purchase a used car. JR was very knowledgeable and courteous. After we finally agreed on a price and closed the deal, JR did a great job getting us acclimated to the car and getting the OnStar system all set up. We recommend JR as a great salesman to work with in your purchase of a new or used car. More

service Irv was great told him what I needed he said no problem showed me where the waiting room was and offered me water or coffee Irv was great told him what I needed he said no problem showed me where the waiting room was and offered me water or coffee More

Great Experience I walked into this dealer to inquire about a used truck I saw on their lot. I was approached and welcomed right away by J.R. Henry. After some discuss I walked into this dealer to inquire about a used truck I saw on their lot. I was approached and welcomed right away by J.R. Henry. After some discussion, it was clear that the deal I needed was going to be a tough sell. I had strict boundaries on budget and payments, including working with an upside down trade in vehicle. Mr. Henry was great. He involved the managers right away to make sure our deal would be possible before wasting either of our times, and to make sure the truck I wanted was available for sale. It had just been traded onto the lot the day prior, and hadn't even been cleaned up or fully inspected. After sitting with Mr. Henry for some time, it became clear that he genuinely cared about making this deal work for me, on my terms. Not only did I drive my new truck home, clean and detailed, but I walked out with financing and payments that were within my budget as requested. Mr. Henry and their finance manager worked vigorously to find financing that was right for me, and the terms of my deal are very good. The dealership was overall very clean and friendly, constantly making sure my comfort was attained. The process may have taken a little longer than I had anticipated, but the deal I needed was going to take some time. I am completely satisfied with Mr. J.R. Henry and the entire Napleton team. Hopefully I don't need another vehicle for some time, but I will recommend this dealership to others! More