Napleton Autowerks of Rockford

Truly a model car salesmen. Troy makes the buying experience a very easy and enjoyable time unlike most car salesmen. Never pressuring and pushing you to do things you are not co Troy makes the buying experience a very easy and enjoyable time unlike most car salesmen. Never pressuring and pushing you to do things you are not completely comfortable with during the buying experience. I will be back as a repeat customer for sure. More

Repeat Customer We have been repeat customers, year after year, for a minimum of 9 vehicles.. We continually request for Troy, not only because of our business relati We have been repeat customers, year after year, for a minimum of 9 vehicles.. We continually request for Troy, not only because of our business relationship that has developed over the years, but because he offers the utmost professionalism and experience. His knowledge of vehicles is beyond impressive, which enables him to educate his Buyers. He truly commits to your happiness with your new vehicle! More

Troy is amazing. I cannot say enough about how wonderful my experience has been with Troy. We have purchased multiple cars/SUVs from him and will continue to do so in I cannot say enough about how wonderful my experience has been with Troy. We have purchased multiple cars/SUVs from him and will continue to do so in the future. More

Troy Vail is a consummate professional. His product knowledge and attention to detail is outstanding. Troy’s ability to continuously exceed my expectations is is a consummate professional. His product knowledge and attention to detail is outstanding. Troy’s ability to continuously exceed my expectations is one of the reasons I am in the market for yet another Porsche. More

Ten years, three cars (Mercedes, Audi, Porsche) Due to outstanding salesmanship of Troy Vail we made a conscious decision to purchase all of our cars from him. Troy is very knowledgeable about all a Due to outstanding salesmanship of Troy Vail we made a conscious decision to purchase all of our cars from him. Troy is very knowledgeable about all aspects of the automobiles he sells. He demonstrates the highest level of integrity, is courteous and respected our time. We think that he must be an exemplary employee and Napleton is fortunate to have him. We’ve enjoyed our relationship with the finest auto dealership and staff in Rockford. (Unfortunately, the following question in this survey asks for the vehicle brand we’ve purchased and the only choice is Cadillac, Saab, and Subaru. We’ve purchased a Mercedes, Audi and Porsche, all superior vehicles.) More

Excellent Experience Troy Vail made me feel at ease during the leasing experience of my Mercedes Benz...both times. I highly recommend working with Troy Vail at Napleton A Troy Vail made me feel at ease during the leasing experience of my Mercedes Benz...both times. I highly recommend working with Troy Vail at Napleton Autowerks of Rockford. More

So Helpful! Troy is very knowledgeable on vehicles and the auto industry as a whole. I trust him and his advice on the vehicles I lease. He makes car shopping a Troy is very knowledgeable on vehicles and the auto industry as a whole. I trust him and his advice on the vehicles I lease. He makes car shopping an enjoyable experience! More

From my salesman to my friend Troy Vail makes the process of buying a car not only easy, but fun. His product knowledge is unparalleled, and his willingness to help in any and all Troy Vail makes the process of buying a car not only easy, but fun. His product knowledge is unparalleled, and his willingness to help in any and all situations is what separates Troy from his competitors. I have purchased more vehicles from Troy than I can remember. I have no hesitation in recommending Troy not just as a person to buy your car from, but as someone you can trust as your friend. Gary Rubin More

We love Troy! Troy knows what we want and brings it every time. Very knowledgeable when it comes to Porsche. Even after the sale Troy is there for us! Troy knows what we want and brings it every time. Very knowledgeable when it comes to Porsche. Even after the sale Troy is there for us! More

Very professional sales experience I’ve purchased many cars from Troy. I appreciate his professionalism, honesty, and knowledge. I’ll definitely buy another from Troy Vail. I would reco I’ve purchased many cars from Troy. I appreciate his professionalism, honesty, and knowledge. I’ll definitely buy another from Troy Vail. I would recommend Troy for any auto purchase you’re considering. More