Napleton Autowerks of Rockford

Bought A 2018 Subaru Forester First of all, We are very happy to say we are the proud owners of a 2018 Subaru Forester!!!!!This couldn't of happen without all these people working First of all, We are very happy to say we are the proud owners of a 2018 Subaru Forester!!!!!This couldn't of happen without all these people working together for us to make a dream come true.So therefore, we would like to say thank you to all the people that made this happen for us... Gary,Tim N.,Todd,Jim,and Scott.Gary had to switch over paper work that was set in motion but had it stopped(Thank you).Tim N. was our salesman that went back and forth for us to get what was in our hearts(Thank you).Todd,Jim,and Scott we are very very grateful for your time and energy into putting into your staff that creates that "Wonderful Customer Service"(Thank you).This was a very pleasant experience for us that will not be forgotten for a long time. More

The emerald in my jewelry box. I'm going to be completely honest a new car was not in the picture at all for me this year complete surprise to me so I had went shopping all day endi I'm going to be completely honest a new car was not in the picture at all for me this year complete surprise to me so I had went shopping all day ending up here near the end of it with that dreadful feeling that car shopping or any kind of life changing decision gives you in your stomach and I end up finding this 2011 subaru outback in a beautiful green color drove it and it just felt right although it was a little out of my price range Mike Fisher and the team at napleton stop at nothing to get me into the car that I fell in love in since day one More

Wonderful customer service! We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recom We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recommend to anyone else! More

Care when needed the most. Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the tea Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the team, Nick, Brian, Justine and Demian, worked with me was very important due to the fact that my previous car was totaled. Purchasing a new car when you loved your previous car and didn’t even have it for a year is hard especially when it’s not your fault. Justine sat with me for over an hour the night before answering questions as well. I really appreciate the service that I received at Napelton. More

extremely friendly and customer focused If you are looking for a vehicle, I suggest reaching out to Brenna. She is extremely friendly, customer focused, and knows her products. This is every If you are looking for a vehicle, I suggest reaching out to Brenna. She is extremely friendly, customer focused, and knows her products. This is everything a consumer can value, for a nice car buying experience! More

Overall review of the sales process for our new OUTBACK The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the produc The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the product and the sales process. He was patient explaining the features of our high tech car. All in all, we found it to be a very good experience. More

TOP OF THE LINE I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are many people behind the scene that contribute to not only my satisfaction but Napleton Subaru exceptional standards in a job well done. Gary Judge as used car manager who was a big help and Charles Madison who worked with the banks to get the loan that was right for me. Thank you to all of you for helping me with all the paperwork that makes my eyes glaze over :) Sincerely Linda Johnson More

Our newest Cadillac purchase Once again we were looking for a new car and decided to remain with a brand we knew was dependable, safe and had the luxury we wanted. That car is the Once again we were looking for a new car and decided to remain with a brand we knew was dependable, safe and had the luxury we wanted. That car is the Cadillac XT5. The sales team at Napletons Cadillac impressed us with our past purchases and they exceeded our expectations again. The sales manager (Damian) and our Salesman (J.R.) found the car with the packages we requested and worked hard to give us the deal we were comfortable with. As always they were professional, polite and available throughout the buying process. A great sales team! More

Another great experience! Once again Napleton made getting my van serviced easy and pleasant. The moment I pulled in Shawn Bates greeted me with a big smile. Then Irv Bolthou Once again Napleton made getting my van serviced easy and pleasant. The moment I pulled in Shawn Bates greeted me with a big smile. Then Irv Bolthouse took great care of me as usual. I am always happy with the work, the price, and the overall visit! More

Great car at a great price! Matt Vincent was easy to work with and very knowledgeable about the car we were looking at. He answered all our questions and spent the time needed t Matt Vincent was easy to work with and very knowledgeable about the car we were looking at. He answered all our questions and spent the time needed to help us understand the "High Tech" aspects of the car. Matthew is professional and was genuinely interested in finding the right car for us. We feel after working with Matt, we were able to make the right decision. When we are again in the market for a new Subaru, we will be sure to ask for Matt Vincent. The entire experience at Napleton Subaru was professional, and we felt we were treated as guests. There was no pressure and the staff made buying a new car a pleasure. Be sure to ask Matt to do his Irish impression. Enjoyed meeting Todd and chatting with him about our experience at Napleton More