Napleton Autowerks of Rockford

Overall everything was great! Very friendly and efficient. Not too pushy, just good follow up. Answered question well. Great demo. Great explanation of features and options. W Very friendly and efficient. Not too pushy, just good follow up. Answered question well. Great demo. Great explanation of features and options. We're willing to take the time we needed. More

Great Service From Richard Dummer! My wife finally procured her first automobile and it was through Richard Dummer...it is a Porsche Macan Special S. She is elated with the vehicle and My wife finally procured her first automobile and it was through Richard Dummer...it is a Porsche Macan Special S. She is elated with the vehicle and the service provided by Mr. Dummer. The promises were all kept and there was no pressure in the sale. The dealership He represents delivered the Macan in excellent condition and Mr. Dummer provided calm explanations of the Macan’s equipment. I highly recommend Mr. Dummer and the dealership for honest accurate sales. More

Scrolling the internet led me to a great deal I was looking at selling my older 7.3 diesel truck and getting something newer. I scrolled the internet and found this 2015 f350 platinum and it was l I was looking at selling my older 7.3 diesel truck and getting something newer. I scrolled the internet and found this 2015 f350 platinum and it was love at first sight. I went in that night checked it out real quick and said I would be back the next day. Next day I went in to the dealership and met Matthew Vincent and instantly he was a no fuss type of guy. I knew what I wanted and what I wanted to pay. Vincent respected that and knew I was ready to get the deal done. We went for a test drive and just let me do my thing. Hell the truck spoke for itself and Matthew knew it and liked it as much as me. That being said he wasn't pushy or selling me any gimmicks he was straight with me as I was with him. So when we did get the deal rolling Gary fought with me for a bit always need that in selling a vehicle. I was driving a hard bargain with my old truck as a trade in. In the end though I ended up with a great deal and they worked with my bank as well which was great. So if your in the market for a vehicle and are a straight shooter Napletons Subaru is where you need to go and make sure you visit Mattew Vincent for a down to earth experience. More

Bought A 2018 Subaru Forester First of all, We are very happy to say we are the proud owners of a 2018 Subaru Forester!!!!!This couldn't of happen without all these people working First of all, We are very happy to say we are the proud owners of a 2018 Subaru Forester!!!!!This couldn't of happen without all these people working together for us to make a dream come true.So therefore, we would like to say thank you to all the people that made this happen for us... Gary,Tim N.,Todd,Jim,and Scott.Gary had to switch over paper work that was set in motion but had it stopped(Thank you).Tim N. was our salesman that went back and forth for us to get what was in our hearts(Thank you).Todd,Jim,and Scott we are very very grateful for your time and energy into putting into your staff that creates that "Wonderful Customer Service"(Thank you).This was a very pleasant experience for us that will not be forgotten for a long time. More

The emerald in my jewelry box. I'm going to be completely honest a new car was not in the picture at all for me this year complete surprise to me so I had went shopping all day endi I'm going to be completely honest a new car was not in the picture at all for me this year complete surprise to me so I had went shopping all day ending up here near the end of it with that dreadful feeling that car shopping or any kind of life changing decision gives you in your stomach and I end up finding this 2011 subaru outback in a beautiful green color drove it and it just felt right although it was a little out of my price range Mike Fisher and the team at napleton stop at nothing to get me into the car that I fell in love in since day one More

Wonderful customer service! We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recom We came in knowing what we wanted and Justine was able to make it happen. Everyone was so friendly and made us feel welcome. We definitely would recommend to anyone else! More

Care when needed the most. Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the tea Nick spent so much time with my husband and I. We went on numerous test drives and Nick maintained an amazing attitude the whole time. The way the team, Nick, Brian, Justine and Demian, worked with me was very important due to the fact that my previous car was totaled. Purchasing a new car when you loved your previous car and didn’t even have it for a year is hard especially when it’s not your fault. Justine sat with me for over an hour the night before answering questions as well. I really appreciate the service that I received at Napelton. More

extremely friendly and customer focused If you are looking for a vehicle, I suggest reaching out to Brenna. She is extremely friendly, customer focused, and knows her products. This is every If you are looking for a vehicle, I suggest reaching out to Brenna. She is extremely friendly, customer focused, and knows her products. This is everything a consumer can value, for a nice car buying experience! More

Overall review of the sales process for our new OUTBACK The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the produc The Napoleon staff, especially Micheal Price, were very good to work with. Mike demonstrated a professional approach, solid knowledge of the product and the sales process. He was patient explaining the features of our high tech car. All in all, we found it to be a very good experience. More

TOP OF THE LINE I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are I would like to thank Matthew Vincent (salesman) for helping me find the perfect car for me, I am over the moon with satisfaction. I know the’re are many people behind the scene that contribute to not only my satisfaction but Napleton Subaru exceptional standards in a job well done. Gary Judge as used car manager who was a big help and Charles Madison who worked with the banks to get the loan that was right for me. Thank you to all of you for helping me with all the paperwork that makes my eyes glaze over :) Sincerely Linda Johnson More