Naples Mazda - Service Center

Sales guy was good. They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership with the new car. I waited for weeks to get a check they owed me. They also owed me parts and essentially everybody just forgot about it even though I followed up countless times. All in all I would avoid this dealership, they quite simply don’t care about it’s customers or their experience. It’s hard to believe just how out of touch they are with how it feels from the customer end of the experience. More

Excellent and professional in all aspects of the department, technicians are very thorough when repairing and letting me know what is needed soon. department, technicians are very thorough when repairing and letting me know what is needed soon. More

Marko was the utmost professional. Polite and courteous. We drive from Venice FL to Naples FL because we have always been very happy with the service we receive there. Polite and courteous. We drive from Venice FL to Naples FL because we have always been very happy with the service we receive there. More

They don’t return phone calls requiring multiple contacts. They didn’t wash my car as I expected after service contacts. They didn’t wash my car as I expected after service More

From the time I purchased my car through the the 2 services that have been done, I am impressed with the professionalism of the staff! services that have been done, I am impressed with the professionalism of the staff! More

Seth has exceptional customer serve skills. Explained everything in detail. Fred gets a gold star. He was the Technician who serviced by Mazda. I hope to have them again the next time I visit. Explained everything in detail. Fred gets a gold star. He was the Technician who serviced by Mazda. I hope to have them again the next time I visit. 🥰 More

Took longer than expected. Otherwise it was fine. I loved that they washed my car. Otherwise it was fine. I loved that they washed my car. More

The service took a little longer than expected. They videoed some issues but never verbally informed me. They videoed some issues but never verbally informed me. More

Fantastic experience. Matt the service advisor was extremely helpful and explained everything very well. I also spoke with Jake the service manager who was very profession Matt the service advisor was extremely helpful and explained everything very well. I also spoke with Jake the service manager who was very professional and went above and beyond to make sure all questions were answered . Best service department in Naples. Highly recommend! More

Naples Mazda responded quickly to our need for service. They diagnosed the problem quickly and accurately and had our car back on the road within a 2 hour period. The service manager and associates were They diagnosed the problem quickly and accurately and had our car back on the road within a 2 hour period. The service manager and associates were professional and very helpful! I highly recommend this dealership! More