Naples Mazda - Service Center

All went well Very friendly and thorough and answered all my questions that I was concerned about. my questions that I was concerned about. More

I was not happy that they did not have the oil needed for my RX8 when I made the appointment a week before I came in. My tire pressure was not checked this time as well. Three hours for an oil change! I t my RX8 when I made the appointment a week before I came in. My tire pressure was not checked this time as well. Three hours for an oil change! I think this could be result of staff shortage. More

Great customer services and the turnaround time was impressive for getting our vehicle back in a timely manner. impressive for getting our vehicle back in a timely manner. More

Today this dealer is not the same as it used to be. The service, management, and leadership, in general, changed for the worse. I have more than six years with this dealer in Naples. In the past, every The service, management, and leadership, in general, changed for the worse. I have more than six years with this dealer in Naples. In the past, everything worked excellently. Since 2022 Naples Mazda has changed. I don’t know what the reason is. Maybe new management. Andrea Tercero doesn’t know how to treat customers. She answers questions vaguely and without checking the information. My car service was made poorly without the Mazda standards. I asked for the report that shows my car checked points, and a technician at the service counter said that he didn't know what I was talking about. I never received the video, and I received that day more than 15 text messages saying that I was about to receive the inspection video. So I asked for the video and they said the video wasn't taken. Then I had to wait 50 more minutes for a new service, and at the end, no video was taken either. I had to leave since I was at the dealer for almost three hours. This service was an awful experience. More

Did job on time, bar stools are uncomfortable, TV were not on. Car should be washed after service as is done complementary at Toyota Subaru not on. Car should be washed after service as is done complementary at Toyota Subaru More

They are accurate in the amount of time they estimate for repairs and the costs thereof. However, I was disappointed that when I complained my miles indicator was no longer accurate after a battery change th repairs and the costs thereof. However, I was disappointed that when I complained my miles indicator was no longer accurate after a battery change they told me to drive it around for two weeks and the onboard computer would eventually recalibrate it. I’ve done that and it hasn’t. So now I’ll be bringing it back to get issue resolved. More

Helpful taking car in, took almost 3 hours, nice waiting rom Andrea texted to tell me what was going on rom Andrea texted to tell me what was going on More

Very attentive and helpful AA. Aa Aa Aa Aa Aa Aa Aa A A A A! Aa Aa Aa Aa Aa Aa Aa A A A A! More

Service was great but did not anticipate the cost and was quite surprised at that price and without a car wash? quite surprised at that price and without a car wash? More

The service area was comfortable and not very noisy. It was easy to relax and read a book. It was easy to relax and read a book. More