Naples Mazda - Service Center

Took a lot longer to service my car than it should have. Loaner car was filthy and had tons of animal hair in the back. Services are also WAY over priced. Also could not get a hold of my service advisor the Loaner car was filthy and had tons of animal hair in the back. Services are also WAY over priced. Also could not get a hold of my service advisor the day the car was supposed to be ready. More

I had a major problem with service, but the service manager did right by me to correct problems manager did right by me to correct problems More

Was happy w service and I bought my car there. Hope to buy another one soon. Hope to buy another one soon. More

I bought my BMW from Naples Mazda and when I’ve taken it to the BMW dealer In North Naples, never been as good service as you give me. Thank you ! to the BMW dealer In North Naples, never been as good service as you give me. Thank you ! More

I like the fact that it is not crowded. Good service. Appreciate the coffee. A replacement car would be appreciated Good service. Appreciate the coffee. A replacement car would be appreciated More

Last time I paid 50$ , oil change, even wash my car, 1 hour. Sticker about next time change . This time over 80$ no sticker no wash more than 1 hour. Even in my profile in mymazda does not say about oil hour. Sticker about next time change . This time over 80$ no sticker no wash more than 1 hour. Even in my profile in mymazda does not say about oil change.. More

My car battery died, went in for service. They recharged my battery, it still isn't right! I need a new battery!!!!! They recharged my battery, it still isn't right! I need a new battery!!!!! More

Andrea was very efficient, answered my questions, explained the technician's recommendations for future service and provided a printed list of items with costs. I had difficulty getting the tech's vi explained the technician's recommendations for future service and provided a printed list of items with costs. I had difficulty getting the tech's video on my phone. I had a 10am appointment for basic service, arrived at 955, didn't appear busy. My vehicle went right in but it took 80 minutes for it to come out of the service bay. Usually takes under an hour. Not a big deal. Will be back in February. Happy holidays!!! More

Good customer service but there were no specials available for customers. The rate for services is kind of high where I think the dealership can due better I the rates or at least have some specials available for customers. The rate for services is kind of high where I think the dealership can due better I the rates or at least have some specials available for customers More

Absolutely the worst dealership experience I have ever had. Dropped car off on Tuesday, Oct 24th for a repair that was supposed to be done that day. We did not get the car back until Saturday the 28th! had. Dropped car off on Tuesday, Oct 24th for a repair that was supposed to be done that day. We did not get the car back until Saturday the 28th! The worst part was the total lack of communication and the service department that never answers the phone! Had to go in person twice just to see what the status of the car was. No one called to let us know there were delays and no one ever answered the phone. Even sent a message to the GM to try and get assistance and never received a call back. What a joke. The most unprofessional and unorganized service department that charges huge premiums on parts. Cant imagine we will ever be returning. More