Naples Mazda - Service Center

Had an appointment at 8:45 , I was there at 8:30. My appointment was for oil change, tire rotation and I told them there is a squeaky noise from front when I make turns. They took the car back and in My appointment was for oil change, tire rotation and I told them there is a squeaky noise from front when I make turns. They took the car back and in 15 minutes I got a video text showing my brakes need to replace and in the text said” Your advisor will reach out shortly with more information.” I waited 3 hours was thinking they are busy and someone will come and explain the situation with estimate. Finally I go back and tell them I need to get my car because I have to go to work. And the lady who was helping me went back to check the car and she told me I need to replace my brakes. I said yes I know that I saw the video but nobody came and told me what would be the price, how long would it take to finish the job, etc…The lady gave me the estimate of $1800 for brakes. I said it is too expensive for meAnd I repeated I need my car just please do the oil change so I can go. Now this is the part that really made me write this review. She said she has to charge $180 for diagnostic. They never mentioned this charge when I bring my car. I think it is a good amount of money needs to be told to people before charge. If I knew I would not let them do the diagnostic. They didn’t mention this charge from the beginning at all. I had to go to work so I didn’t make a big deal but I will never go back because if their dishonesty. Used to be my favorite place. I purchased 4 cars from there. But not anymore just because you made $189. Good job! More

Excellent work Nice and pleasant service advisor quick and easy service The parts manager is really gentle and easy service The parts manager is really gentle More

Quite a few things They found an oil leak and I been going to your place of service since 2021?2020? The service for oil change is 2 hours or 90 minutes. Basically 1 hour on line and the 2nd hour to get going to your place of service since 2021?2020? The service for oil change is 2 hours or 90 minutes. Basically 1 hour on line and the 2nd hour to get my turn done. Pretty interesting turn over. Then vp manager John Leone is offering to buy my car for $1650 through email. I like to buy one too if there is a $1650 worth of a sedan with this condition? So I don't think I'm going back to mazda for my Lexus services. More

As expected Very clean. People were cordial. Service was quick and efficient I enjoyed the coffee People were cordial. Service was quick and efficient I enjoyed the coffee More

Very friendly and courteous. Took the time to help my situation and resolve as quickly as possible Took the time to help my situation and resolve as quickly as possible More

Great I always enjoy my service appointments at Mazda of Naples Speed, service, quality and cost Naples Speed, service, quality and cost More

I did above. Tech forgot to reset maintenance required switch on dashboard!! That is now a problem for me. Tech forgot to reset maintenance required switch on dashboard!! That is now a problem for me. More

They did what I asked for however, a complimentary car wash would have been nice. wash would have been nice. More

Nice, friendly and attentive to their customers. Able to solve the issue of the battery and keep the warranty intact. Able to solve the issue of the battery and keep the warranty intact. More

Excellent dealership. Had a problem with service which they immediately handled to my satisfaction .they called me several times to offer assistance Had a problem with service which they immediately handled to my satisfaction .they called me several times to offer assistance More