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Naples Mazda - Service Center

Naples, FL

4.5
929 Reviews

929 Reviews of Naples Mazda - Service Center

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January 14, 2024

Expectations on what work was required and the time it might take were well explained. When parts availability became an issue I was offered a loaner car. All worked out well. More

by karwheel8
Recommend Dealer
Yes
Employees Worked With
Roger and Andrea
January 13, 2024

Andrea is an amazing service consultant. She goes out of her way to accommodate the customer and I appreciate her so much for her dedication and commitment to the Naples Mazda family. Just a More

by jayvaldes99
Recommend Dealer
Yes
Employees Worked With
Andrea Tercero, Andrea Tercero
January 13, 2024

The service is always great and staff is always friendly and helpful. So much so that we drive to you from Lehigh instead of going to closer and more convenient locations for service. More

by IAMCARLAJEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Tercero, Travis Hines
January 13, 2024

Just in for oil change and tire rotation. All went smooth. Done earlier than time quoted. Also like video walk around. More

by Jrdbeilke
Recommend Dealer
Yes
Employees Worked With
Service advisor Amin
January 13, 2024

She was very nice and patient with my inpatient. Thank you I like my experience at the dealership because of Andrea Tercero More

by alexleon2772
Recommend Dealer
Yes
Employees Worked With
Andrea Tercero, Andrea Tercero
January 12, 2024

The oil change was done in a timely manner and they kept me informed throughout the process. More

by hspalter7813
Recommend Dealer
Yes
Employees Worked With
Andrea Tercero, Andrea Tercero
January 12, 2024

Great Service - starting with meeting Roger Hess. .Roger is very knowledgeable discussing my Cx-5. He is very pleasant and accommodating.all my needs. More

by evelyn.leba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
January 12, 2024

3 times in for repair since I bought it. Roger is the only one that returns my calls. Been lied to at the front of the house and terrible service at the back. More

by jjportia5
Recommend Dealer
No
Employees Worked With
My only GOOD experience there has been dealing with Roger.
Jan 12, 2024 -

jjportia5 responded

Filled out a detailed account of my experience with the website for Morgan Automotive Group for this store. No response from that either. Certainly no virtues to extoll for this place....I certainly won't recommend this place to anyone.

January 12, 2024

Very friendly. On time. Did a great job! Fixed the problem quickly and the pricing was fair. More

by matt@mattbresee.com
Recommend Dealer
Yes
Employees Worked With
Andrea Tercero, Andrea Tercero
Jan 12, 2024 -

matt@mattbresee.com responded

Everyone at the service center was very courteous!

January 11, 2024

Travis was excellent and completed my car on time. My issues was resolved and I am completely satisfied the service I received from Travis. More

by cksdevelopments1
Recommend Dealer
Yes
Employees Worked With
Andrea Tercero, Andrea Tercero
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