Naples Mazda - Service Center

I was in and out of there so fast. Daniela was so sweet and helpful and very good at explaining everything! I hope she will always be the one to help me out when I come there! Daniela was so sweet and helpful and very good at explaining everything! I hope she will always be the one to help me out when I come there! More

This was for the Mazda advantage. They told my husband 5 hours, after 7 hours, 45 minutes, I had enough. Be honest upfront. I was waiting for the car. Then some lady called my husband They told my husband 5 hours, after 7 hours, 45 minutes, I had enough. Be honest upfront. I was waiting for the car. Then some lady called my husband 2 or 3 times, texted just a many. Wanting to sell a new car. If I was interested in a new car, I would go back to my original salesman, who was very good. Then she started in about my interest rate. I didn't sign any papers saying you had authorization to look into that. I have tried to call 3 times. The first 2 times, the phone rings, the goes busy. The 3rd time, I did get a person, asked for Roger Hess, was told he wasn't in. Ask to have him call me, but to this day, no word from him. She was snippy on the phone. Told me that the email and text message from him were generic. For all I know, I spent all that time at the dealership and all they did was wash and vacuum my car. All over the place there's signs about video while they work on your car, never saw one. All I can say is this is my 1st and last Mazda, if this is how they treat you after the sale. More

Daniella is wonderful! She is kind, knowledgeable and honest. I have worked with her for a while now and have been very satisfied with the customer service experience. I ha She is kind, knowledgeable and honest. I have worked with her for a while now and have been very satisfied with the customer service experience. I had an issue recently, she had a mechanic, Devin, who was the most knowledgeable mechanic I have ever met, figure out the issue and they fixed it properly. I will definitely be back, especially if they both are a part of the Mazda team. More

Returned car twice to Mazda in 15 hours after good service.Dead battery & low tire pressure. Expect better.. service.Dead battery & low tire pressure. Expect better.. More

Danniela was great, she was very helpful and experienced. The video about the service was very explanatory. The video about the service was very explanatory. More

My visit in 2023 was very disappointing. My visit in June 2024 for warranty work under new manager Roger was excellent. The new manager won back my trust. My visit in June 2024 for warranty work under new manager Roger was excellent. The new manager won back my trust. More

Work was fine but it started one hour after my appointment time I feel it was too long of a wait appointment time I feel it was too long of a wait More

Not enough people for intake both in an outside. After I dropped off car off, Noah said he'd call me with what had to be done after service department looked at it. From then on, crickets. I had After I dropped off car off, Noah said he'd call me with what had to be done after service department looked at it. From then on, crickets. I had to call later in day to find out what was going on. Same next day. Third day, he called me early in the morning, to telling me car was ready. If these people are too busy, you should get them help. More

John Lazor and Matthew Galyan were very knowledgeable and responsive to my needs. Unfortunately the price was a lttle higher than I could spend responsive to my needs. Unfortunately the price was a lttle higher than I could spend More

It’s easy to find appointments for car service and all employees are always very helpful employees are always very helpful More