Naples Mazda - Service Center

Daniella was polite, knowledgeable , and friendly and helpful. Some staff staff interacted with previously were less helpful. helpful. Some staff staff interacted with previously were less helpful. More

Noah and Roger were both very friendly, helpful and addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. More

Adela is very knowledgeable on what my Mazda need. My appointment was on time and fast I was in an outin a timeline quick. At the end Adela explained was done and all my concerns were resolve My appointment was on time and fast I was in an outin a timeline quick. At the end Adela explained was done and all my concerns were resolve More

Noah was a great help to me getting the Mazda app and answering questions about my car. I loved being able to see the video of the work done on my car. I was told how much time it would take for the ap answering questions about my car. I loved being able to see the video of the work done on my car. I was told how much time it would take for the appointment and it was exactly the time I was told More

I drove to Asheville, North Carolina & my car broke down in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & check ups at the Naples Mazda Dealer & always on time So Frustrated - we broke down in the middle of our vacation i can’t believe my CX-5 would Not start back up in the smokey mountains after stopping to eat because the battery was dead - we didn’t leave anything on as far as power - we were later told by the AAA affiliated Mechanic the battery was probably starting to drain for some time - i doubt the Naples Mazda Tech even checked my battery last week - this mechanic said they should have caught this & was scratching his head. it totally affected our vacation adversely - we bought tickets to go to the Biltmore tour in Asheville NC but had to “eat them” we didn’t make it in time - they closed at 5pm & we were stuck - We had to wait for AAA’a Road side assist while vacationing in the Smokey Mountains, we lost an entire day of vacation plus it was dangerous breaking down in the mountains. . i will never buy another car from Naples Mazda & neither should anyone else Very Poor Level of customer satisfaction. mostly because their service department has had so much turn over in the past 3 years years while i was at the dealer for my 50k tune up oil change diagnostic - the tech who worked on my car sent me a service video & He told me they checked everything-out on my car the only thing they suggested that i change was my air filter this was less than 1 week before my car broke down while on vacation My service bill was outrageously high bill was very High Given it’s the 4th of July travel weekend So Disappointed in Naples Mazda you really dropped the Ball and lost a long time Madza customer as a result PJ More

The salesman men even though I was a senior woman with out a man or husband out a man or husband More

Glad you hired Noah Ryan. Exceptional in all aspects of service mgr. 5 stars. He was so busy but remained cheerful and in control. I watched as he treated each of us custom Exceptional in all aspects of service mgr. 5 stars. He was so busy but remained cheerful and in control. I watched as he treated each of us customers with professionalism…. Being thoughtful to each need. The video to customer with tech intro and car info with visualization is great. Most people do not know what goes on under the hood and like to have visual explanation of issues or potential issues. Eg: color of fluid or visualization of a dirty filter. Keep doing what you are doing. More

EXCELLENT SERVICE GOOD EXPLANATION OF MY CAR'S CONDITION. MAZDA NAPLES IS ALWAYS PROFESSIONAL AND QUICK. CONDITION. MAZDA NAPLES IS ALWAYS PROFESSIONAL AND QUICK. More

Arrived early and was helped before 7:00 a. m. opening time. Service was quick. Liked video assessment and use of texts. m. opening time. Service was quick. Liked video assessment and use of texts. More

I had wonderful experience with the dealership. I had total knee replacement surgery and explained my situation that I had no way of getting my vehicle home after service. I was told not to worry t I had total knee replacement surgery and explained my situation that I had no way of getting my vehicle home after service. I was told not to worry they would have my vehicle back to my home. More