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Naples INFINITI - Service Center

Naples, FL

4.5
66 Reviews

66 Reviews of Naples INFINITI - Service Center

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June 25, 2025

This is regarding my purchase of a 2016 Q50. I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discoun More

by mcbrunet913
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lichtenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Daly
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

After disliking my review Brian called me and said that I gave to Mike was wrong. I called at 9 am trying to resolve my problem. I called 3 more times prior to leaving my review. Mike had 3 direct times More

by mcb913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Massoll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

“Even though I didn’t end up buying a car this time, Rafael provided excellent service. He was very helpful, patient, and professional throughout the whole process. He answered all my questions and made More

by rosyrdgz02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Aguilar Luis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Naples INFINITI responded

Thank you for visiting Naples Infiniti! Rafael is amazing. He listens to his customer and tries his hardest to deliver a world class experience to everyone he interacts with. We look forward to seeing you again in the future!

May 02, 2025

Siempre una experiencia excelente con Rafa, vine a servicio y el siempre me ayuda con el idioma, muy recomendado como vendedor More

by lopezodalys2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Aguilar Luis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Naples INFINITI responded

Gracias por recomendar Naples Infiniti y a Rafael. Es un placer trabajar con Rafale. Siempre se esfuerza al máximo por sus clientes.

February 28, 2025

Rafa es un muchacho muy chévere siempre me atiende muy bien, me ayuda mucho con servicio y también con mi carro, muy recomendado, gracias por todo Rafa More

by Odalys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Aguilar Luis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Naples INFINITI responded

Hola Odalys, gracias por tu amable reseña. ¡Nos complace transmitir tus comentarios al equipo de INFINITI en Nápoles! No dudes en comunicarte con nosotros si necesitas algo. Que tengas un día maravilloso.

September 21, 2024

very good service no waiting always atentive good I would you recommend a service to Anyone! More

by brittonlj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hart
Sep 24, 2024 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs! We greatly appreciate your business!

November 26, 2023

Wry well run, timely appt, work finished on time. Very well run, staff was very courteous More

by mctier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs and for your feedback. We try our hardest to get you back on the road as quickly as possible.

September 30, 2023

Dylan Jones went above and beyond for us! Very personable and helpful! Highly recommend!! Thank you again Dylan! More

by Wolfec6
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
Oct 01, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

September 30, 2023

I have had an Infinity for over 15 years and I’ve had it serviced at this dealership the whole time. Although I’ve had many service advisors, the most recent one was Dylan Jones. I worked with him for sever More

by CPAKn
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
Oct 01, 2023 -

Naples INFINITI responded

Thank you for your loyalty to Naples Infiniti and for you accolades. Dylan is amazing. He is very customer focused and will go out of his way to assist them.

September 30, 2023

Love this place! Especially Dylan Jones! My guy! He helped my wife and I in the service department! Thanks! More

by ndusher29
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
Oct 01, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs and for the shout out for Dylan! Dylan is awesome and we are happy that you had the opportunity to work with him!

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