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Naples INFINITI
Naples, FL
807 Reviews
Your #1 Choice In Southwest Florida! At NAPLES INFINITI, the moment you walk into our dealership, it's our philosophy to show you why owning an Infiniti will be as inspiring as driving it. We proudly embrace the philosophy of the Infiniti Total Ownership Experience by recognizing, understanding and anticipating what a luxury consumer demands. We meet each owner's individual needs, while surpassing their expectation. It's a promise that each honored guest will enjoy comprehensive, personalized sales and service. Your satisfaction is our personal reward.
NAPLES INFINITI is honored to be a part of the Southwest Florida community and has proudly supported local organizations such as Youth Haven, The Regional Children's Hospital of Southwest Florida, Rotary Club of Naples, Naples Pelican Bay Rotary, Bonita Springs Chamber of Commerce, Estero Chamber of Commerce and Foster Care Council of Southwest Florida, just to name a few.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 807 reviews
March 15, 2013
The entire sales team did an outstanding job taking in our trade and giving us a quality new Infiniti at a fair price. I will recommend their dealership to friends and family in the future. our trade and giving us a quality new Infiniti at a fair price. I will recommend their dealership to friends and family in the future. More
by mjshelly52
March 13, 2013
My wife and I retired two years ago and stay in Naples for 3 months. Based on our experience at your dealership we will return next year. You have a professional staff, immaculate service department, a for 3 months. Based on our experience at your dealership we will return next year. You have a professional staff, immaculate service department, and service at the highest level. Being in business for over 30 years with the total focus on the customer success will happen automatically. More
by jibrow
Employees Worked With
Joe Diclandio
March 01, 2013
My wife and I entered Germain to buy an M37,but due to the extraordinary product knowledge of Chad Nesselhauf, we drove away in a JX35. This is because Chad did an exceptional job of matching the right ca the extraordinary product knowledge of Chad Nesselhauf, we drove away in a JX35. This is because Chad did an exceptional job of matching the right car to my wife's needs. Miguel and Mike were a pleasure to deal with to close the transaction, as were the service and support folks to make it happen. Karen was truly exceptional in getting us the exact car we wanted from another dealer. The people of Germain match the Infiniti brand---5 star. More
by brucefox
February 15, 2013
My husband and I went to the Germain Infiniti dealership in Bonita Springs on a Saturday afternoon to look at the Infiniti JX. From the research we did we were almost certain we wanted to buy this vehicle b in Bonita Springs on a Saturday afternoon to look at the Infiniti JX. From the research we did we were almost certain we wanted to buy this vehicle but wanted to see the vehicle in person before we made a final decision. We went in and Joe greeted us and was very friendly. He showed us all of the features and benefits and give us all details on the vehicle. Before we could move forward with the purchase I needed to obtain details on my current car loan, so we decided we would reconnect on Monday. I reached out to Joe on Monday letting him now that I had the details on the current loan and that we could move forward with pricing. I asked for specific information on the lease pricing for the JX and he replied he was with a customer and would get back to me shortly. I didn’t receive a response from him until later that night stating he was with a customer and would get me the information the next day. Well in short I waited until Wednesday (2 days) and never received the information from him. I just kept getting messages stating how busy he was with customers. Well wasn’t I customer, apparently not to him. I decided to email his manager Miguel for the information and through a series of many, many emails or miscommunications as Miguel called it, I finally got the information. At this point it was all a too little too late. I emailed Infiniti of Ft Myers that Wednesday as well and they were able to provide me with all of the information, pricing and quotes in the matter of 20 minutes. Now that’s customer service!! In the end I ended up driving a little further and paying a little more because quality customer service was more important to me then convenience. I will NEVER recommend this dealership or any Germain dealership to anyone and actually will warn and advise everyone I know to stay away. But I do HIGHLY recommend Infiniti of Ft Myers. More
by calogera924
January 21, 2013
Professional, friendly service that went above and beyond. A busy commuting schedule made it difficult to coordinate my new vehicle pick-up. So, Chad Nesselhauf volunteered to deliver the vehicle to beyond. A busy commuting schedule made it difficult to coordinate my new vehicle pick-up. So, Chad Nesselhauf volunteered to deliver the vehicle to the Ft. Myers parking lot hours before my arrival, texted me the exact location and the hand-off was complete. That's what I call exceeding expectations! More
by tdwooden
October 25, 2012
I recently purchased a Certified Pre owned Infiniti G37 Coupe from Germain Infiniti. My first contact was with the internet sales rep Carlos De Santos, he responded in a timely manner and was very helpful. Coupe from Germain Infiniti. My first contact was with the internet sales rep Carlos De Santos, he responded in a timely manner and was very helpful. Our salesman Joe Hernandez was very knowledgeable, courteous and helpful and made our buying experience "truly exceptional." As this vehicle was pre owned there were some minor issues to be addressed, this was scheduled through Adriana Chacon VanBuren. They set me up with a one day loaner car and took care of everything. All in All a great team of people to deal with. If you need a new or pre owned car see them first, you won't be disappointed. More
by Jeff Tews
October 14, 2012
Chad and Miguel were excellent. They worked the deal for me online and even found the exact car I wanted. They had the car ready when I arrived and completed the paperwork in record time. They responded pro me online and even found the exact car I wanted. They had the car ready when I arrived and completed the paperwork in record time. They responded promptly and were always pleasant and honest. A truly exceptional experience. More
by ucfracerx8
August 18, 2012
From the minute that Adriana greeted us at the door to the finance paperwork completed by Mike Licciardi, the experience was an absolute pleasure! Such genuinely friendly and personable people who truly the finance paperwork completed by Mike Licciardi, the experience was an absolute pleasure! Such genuinely friendly and personable people who truly care about the customer and care about doing things right. Chad Nesselhauf is one of the most knowledgeable car sales people I have ever encountered and I have bought a lot of cars over the past 40 years. He knows the product inside and out, knows the competition, and most of all, took the time to understand exactly what I was looking for and match that up with exactly the right car and the right type of lease for my needs. Mike Licciardi made the sometimes tedious part of the process, all of the paperwork, a pleasure. He was engaging and conversant, even recommended a great Italian restaurant for us to try! We couldn't be happier with our experience and it enhances the great feeling we have about our new Infiniti JX35. More
by Tonyfadool
Employees Worked With
Michael Licciardi
August 11, 2012
Good dealer, the best. Nice team. If you want a very good deal, go to Germain Infiniti, As for Chris, Miguel, they will give you what you are looking for, pretty good Infiniti and the best deal. deal, go to Germain Infiniti, As for Chris, Miguel, they will give you what you are looking for, pretty good Infiniti and the best deal. More
by pgg0410
August 09, 2012
I have been purchasing cars for the past 20 years and I never had such an excellent service from all the employees at this dealership. They made my car purchasing experience simple and pleasurable that i never had such an excellent service from all the employees at this dealership. They made my car purchasing experience simple and pleasurable that i will buy my future cars from them and refer all my friends to this dealership. Kudos to Germain infiniti! More
by naples1404
