Naples INFINITI

Excellent customer service My experience at this dealership was excellent. The sales person I dealt with was patient and answered all of my questions, as well as asking me ques My experience at this dealership was excellent. The sales person I dealt with was patient and answered all of my questions, as well as asking me questions to help guide me to the right vehicle for my needs. I did not feel pressured which is rare when you think of a car buying experience. More

Professional, Intelligent, Personable, and Trustworthy - A++ This was the first lot that I stopped at, while searching for only a few particular vehicles. I have never financed a vehicle, nor have I purchased f This was the first lot that I stopped at, while searching for only a few particular vehicles. I have never financed a vehicle, nor have I purchased from a dealership. As soon as I walked up to the 2006 Infiniti G-35 coupe that I stopped by to see, Mr. Preston Reeder (manager) came to greet me. I told him that this was only my first stop, and that I only had time to take a quick look. He then sent out, Mr. Bryan Neitz (sales consultant), with the keys to the vehicle. After allowing me to inspect the vehicle, inside and out, Bryan offered to let me test drive the vehicle. After our test drive, I was giving serious consideration to purchasing this vehicle at the very first stop on my list, which is quite uncharacteristic of me. Although I was made to feel very welcome at their dealership, I never felt ‘pressured to purchase’! While Bryan stepped away from his desk a moment to run some figures for me regarding financing options, Mr. Joe Parisi (Owner/Manager) even came over to welcome me and shake my hand. Upon Bryan’s return with my finance options, I reviewed all of the terms and conditions. I had a lot to consider. I informed Bryan that I would leave the dealership to get a bite to eat for lunch and told him that although I was still very interested in the vehicle, I could not give him a definite ‘yes’ at the time. He was very patient and encouraged me to take my time at lunch. He even sent the car the be detailed, so that if I returned with a definite ‘yes’, the car would be nice and clean for me. I returned to the dealership after a nice lunch and I was ready to sign my first car financing papers. I waited for quite some time, because by the time I returned from lunch there were others ahead of me for financing. Not to worry, Bryan, Preston, Joe, and other sales consultants apologized several times for the wait and offered me water, coffee, and snacks. Once I finally got called back to sign all of the necessary paperwork, I met Mr. Bob Fredeen (business manager). He also apologized for the delay and offered me a few extended warranty options. Furthermore, he answered all of the questions that I had for him and walked me through the process, step by step. Overall, I had a fantastic experience at my local Bonita Springs Infiniti dealership. I got everything that I could have asked for: patience, kindness, generosity, and professional intelligence. I was not pushed to trade my existing vehicle, I was given a 60 day warranty with my purchase, and Bryan even filled my gas tank up with premium gasoline (which the car requires). The only issue that I have experienced, is that one of the automatic clicker keys of the 2 that I received, does not work. I do not worry, though, because Bryan makes everything alright! I even received a thank you card, personally, from Bryan a week after my purchase of the vehicle. I felt at home when I made my purchase, and I know others will as well. Thank you, ALL, for making my experience so unique and personable! You all have a great team. I look forward to doing business with you in the future and recommending your most excellent service to others. More

outstanding customer handling what impressed me the most is that the sales consultant- Gerosky Sainvil, was knowledgeable and patient. He realized that even tho my wife came back what impressed me the most is that the sales consultant- Gerosky Sainvil, was knowledgeable and patient. He realized that even tho my wife came back alone for the second time with out me that she was going to be the buyer and treated her fabulously. This is our First Infinity and so we were not inclined to buy one. We have had 4 Lexus's and had always migrated away from Infinity in the past. At our Closing, I summoned Michael Licciardi privately to look at my trade in. I pointed out a small problem that I noticed with my trade in vehicle and he immediately put my mind at ease and thanked me for pointing it out. One other time, in my life this happened while purchasing a new car and it was a very big and distastful problem for a much smaller issue. I really appreciated his approach and sensitively. We shall return. More

Best experience from a car dealer My salesperson was one of the best that I have had in a long time. He was very knowledgable and detailed when taking me through the features of the ca My salesperson was one of the best that I have had in a long time. He was very knowledgable and detailed when taking me through the features of the car and continues to help me to this day. I would recommend this dealer to anyone who will ask. I am always treated well when I am in. More

Amazing!!! This was the fastest and easiest car buying experience I've ever had to deal with. Nobody was pressuring me into buying a car i didn't want to buy and This was the fastest and easiest car buying experience I've ever had to deal with. Nobody was pressuring me into buying a car i didn't want to buy and there was very little haggling. They were straight to the point and very knowledgeable of the vehicles. Bryan Nietz definitely made my car buying experience a stress free one and I'm very grateful. More

Outstanding and comfortable car buying experience. Bryan Neitz provided my wife and me with an exceptionally easy and successful shopping experience. We were looking for a vehicle with specific option Bryan Neitz provided my wife and me with an exceptionally easy and successful shopping experience. We were looking for a vehicle with specific options and Bryan found the right car. The experience was non-stressful, with no hard sales push. Bryan was friendly, professional and made us feel comfortable. I strongly recommend this dealership and Bryan Neitz without reservation. More

Exceptional service, professional staff This was my second experience with Bonita Springs Infiniti and, once again, they surpassed my expectations. Our sales consultant, Jaime Rodriguez, an This was my second experience with Bonita Springs Infiniti and, once again, they surpassed my expectations. Our sales consultant, Jaime Rodriguez, and his manager, Preston Reeder, were a pleasure to work with. Throughout the entire process, Jaime was attentive and worked very hard to get me a deal I was comfortable with. His follow-up has been great and I am extremely pleased with my new vehicle. I would highly recommend Jaime as well as the dealership to anyone considering the purchase or lease of a new or pre-owned Infiniti. More

Surburb customer service. Outstanding professionals Entering the showroom, the sense of professionalism with attention to every detail without "selling" was extremely inviting- gaining a sense of trust Entering the showroom, the sense of professionalism with attention to every detail without "selling" was extremely inviting- gaining a sense of trust and honesty surfaced immediately. More

Great buying experience Came in not exactly sure what I wanted. I had a lot of questions about different models. Bryan was excellent with answering all my questions. Very pat Came in not exactly sure what I wanted. I had a lot of questions about different models. Bryan was excellent with answering all my questions. Very patient. Definitely recommend him to anyone looking for a new car. More

amazing Yesterday I was here and although they failed me solve the car I wanted as an anniversary present for my wife, they were all very friendly and helpful Yesterday I was here and although they failed me solve the car I wanted as an anniversary present for my wife, they were all very friendly and helpful and were very interested in helping, definitely will recommend this dealer, they are very profesinales and caring and giving special thanks to Jaime Rodriguez he was the most courteous, comfortable,respectful, intelligent, super helpful salesman and all general thank you very much More