Naples Chrysler Dodge Jeep Ram - Service Center

Great service. They did a great job of communicating the price and timing of the needed repairs. Car was done on time. They did a great job of communicating the price and timing of the needed repairs. Car was done on time. More

I experience was excellent! . The services were done promptly and properly. The shutter services was great too. . The services were done promptly and properly. The shutter services was great too. More

I brought the car in because Warning lights, lights were showing up on the dash I spent about $1650 and I’m still having the same problem plus now my cruise control doesn’t work I will probably have to brin showing up on the dash I spent about $1650 and I’m still having the same problem plus now my cruise control doesn’t work I will probably have to bring it in again, and hopefully you can fix it More

I had a very difficult time with Carlos. His general understanding and knowledge of service was not very good. As a retired Stellantis employee I understand service and asked detailed ques His general understanding and knowledge of service was not very good. As a retired Stellantis employee I understand service and asked detailed questions. For example: "Once you receive the part, how long will it take to complete the repair?" Answer: "Well, I can't' order the part until Saturday." Question: I understand the ordering and delivery process takes a few days. So once you get the part, how long will the repair take?" Answer: When I order the part on Saturday, I won't get a confirmation of delivery until Monday of when the part will be here." Question: "Okay, you order the part on Saturday, you get the confirmation on Monday. Let's say the confirmation says the part will arrive on Wednesday. How long, once you have the part, will the delivery take?" It was very frustrating for me. I could go on, but I think you understand my experience. More

Kelly was extremely professional and answered all concerns. She kept me informed and provided clear results concerns. She kept me informed and provided clear results More

Kelly did a good job. Hopefully this is last time with this problem. The situation was difficult because of the hurricane Hopefully this is last time with this problem. The situation was difficult because of the hurricane More

Dealing with the people at Naples CDJR can't be more satisfying. Whether in service or sales, the people there are outstanding and very helpful and conscientious. I highly recommend them. satisfying. Whether in service or sales, the people there are outstanding and very helpful and conscientious. I highly recommend them. More

Very good service. I was kept up to date with throughout the process and the vehicle was finished in a timely manner. I was kept up to date with throughout the process and the vehicle was finished in a timely manner. More

High marks for inspection video. Congested lot. Ambiguous greeting at service entrance. Either greet the customer our have a sign welcoming customer into the service reception room. Congested lot. Ambiguous greeting at service entrance. Either greet the customer our have a sign welcoming customer into the service reception room. First time in, I had no idea what to do. More

Wyatt Gates, my service advisor, was friendly, courteous, professional and customer oriented. He truly made me feel welcomed. However, your surveys are to numerous and onerous. Limit them to one question…we professional and customer oriented. He truly made me feel welcomed. However, your surveys are to numerous and onerous. Limit them to one question…were you happy with your experience? Trust your employees! More