Naples Chrysler Dodge Jeep Ram - Service Center

Excellent service. I was informed of the services being done, had a comfortable area to relax and wait, and notified by text promptly when service was completed. Serv I was informed of the services being done, had a comfortable area to relax and wait, and notified by text promptly when service was completed. Service was completed by the time stated in the initial meeting prior to service. Thanks to your team, I’ll be back for sure. More

From the moment talking to my service advisor to getting my rental car and getting updates of what was going on with my repair went very smoothly. my rental car and getting updates of what was going on with my repair went very smoothly. More

Excellent service. Everything was accomplished as promised. My service advisor, Laura Velasquez was professional, and amazing. Everything was accomplished as promised. My service advisor, Laura Velasquez was professional, and amazing. More

my service advisor, Charles Magilewski, made the difference. My previous encounters with NCDJR service department were only OK, but Charles made sure everything was taken care of promptly and thorou difference. My previous encounters with NCDJR service department were only OK, but Charles made sure everything was taken care of promptly and thoroughly More

Mike S. and the service technician were thorough in their review of my car's trouble indicators and they quickly diagnosed and repaired the problem. They a and the service technician were thorough in their review of my car's trouble indicators and they quickly diagnosed and repaired the problem. They also took the time to perform a full assessment of the car's health and made recommendations to improve the performance and care for the car's long-term function. The text service with the video kept me informed along the way. When a problem arose after leaving the service center, Mike was quick to have the team diagnose the follow up issue and resolved it to my satisfaction. More

Everything was resolved and a smooth experience well done thank you for the excellent service thank you for the excellent service More

They are very accommodating when it comes to vehicle maintenance services. Most of the time they can get the car in and done within two hours. maintenance services. Most of the time they can get the car in and done within two hours. More

I took my son's car in for an electrical issue and they were able to look at it right away and fix the problem.Kelli G. in customer service was very professional, kind and customer friendly. The gentleman were able to look at it right away and fix the problem.Kelli G. in customer service was very professional, kind and customer friendly. The gentleman who operated the courtesy car was also very customer friendly. More

I am writing to express my satisfaction with Kelli Galanos who is the top tier of Customer Service Excellence! She has been my advisor on my Jeep Grand Cherokee since early 2023 and I have consistentl Galanos who is the top tier of Customer Service Excellence! She has been my advisor on my Jeep Grand Cherokee since early 2023 and I have consistently had nothing but an exceptional experience when any maintenance/upkeep issues have come up with my lease. She is always so positive, kind and always exhibits a sense of urgency. She consistently appreciates the customer's time and it is apparent with not only me, but other customers who I have seen her interact with. Her consistency conveys experience and competence. I am currently on a loaner and Kelli reached out to update me that she would be in training for the next few days and that should any updates surface with my car, a gentleman named "___"would be calling me to provide me any pertinent information if needed. The fact that she took the time to leave me a voicemail and provide me information (that she didn't have to) exemplifies the fact that Kelli is clearly a rockstar at her job. Through her followup and overall well versed customer service, she certainly serves as the gold standard for auto advisors (really any customer service) in my opinion based on the 2 years I have worked with her. Consistency builds trust, and trust wins customers. Thanks for reading and great job, Kelli! More

Grateful to Nathalia for being very thorough and communicative with me. Grateful for the great service! communicative with me. Grateful for the great service! More