Naples Chrysler Dodge Jeep Ram - Service Center

Amazing experience with great service department. Our advisor, Kelli, kept us updated. We appreciated the videos from the technicians as well. Our advisor, Kelli, kept us updated. We appreciated the videos from the technicians as well. More

Carlos kept me informed throughout my service which was great. Drop off and pick up were easy. great. Drop off and pick up were easy. More

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Thank you! Great service! Great service! Great service! Great service! Great service! Great service! Thank you! More

I have nothing but great things to say about the dealership. My sales and service experience have been perfect, will be a repeat customer! dealership. My sales and service experience have been perfect, will be a repeat customer! More

Great service and my advisor was so nice. Thanks again. Hope to pass the great service on to others. Thanks again. Hope to pass the great service on to others. More

multiple point inspection missed check engine light and low tires. Doubtful car is even looked at as it says. low tires. Doubtful car is even looked at as it says. More

had a great experience during my service appointment at the dealer. My car was worked on quickly the dealer. My car was worked on quickly More

Carlos Castillo was a tremendous help in keeping me up to date on the progress of fixing my car. He answered all my questions and if he didn't know he got back to me in a timely manner. For an elderly female date on the progress of fixing my car. He answered all my questions and if he didn't know he got back to me in a timely manner. For an elderly female whose hospitalized husband usually takes care of the car, Carlos was a big help in making sure the repairs were done since I had to rent a car. More

2 visits with about the same nonsense. Scheduled an oil change and tire rotation. Needed fluids filled as that’s what comes with the oil change. Left my jeep there all day. Picked up a Scheduled an oil change and tire rotation. Needed fluids filled as that’s what comes with the oil change. Left my jeep there all day. Picked up and fluids were not checked or filled. Wiper fluid still empty and coolant low. Didn’t notice till the next day so I had to bring it back just to fill fluids. The service guy did give me my next oil change free. Few months later made an appointment for an oil change. Show up at my time and told it’s a 3-4 hour wait time. Geez, for a scheduled appointment. Waited for the shuttle driver to take me home but he was “stuck in traffic running errands”. I was told just to sit and wait which I did but nobody communicates. After waiting for a while, I asked what was going on. Told to wait again but for how long? I asked to speak to the service manager. The associate went and talked to him and she came back and said the manager is gonna get you a rental car and to go to that office. Ok but can I speak to the manager? Felt dismissed. There were multiple customers I heard complaining of the service or appointment time delays. By the time I was almost set with getting the rental, my jeep was pulled around and oil change was completed. No paperwork. I asked for some sort of documentation that I had an oil change and the associate said I’d have to wait for her to finish up something else and she can close out my ticket. The next day I was getting texts from service with a video of a jeep needing a lot of service but it wasn’t even my vehicle. Customer service is horrible at this location. I will not be back. More

Good service, but I was surprised when they charged me just for giving me a diagnosis of my car that everything was fine and I paid for the 4 days of rental thinking that it was covered by the warranty. just for giving me a diagnosis of my car that everything was fine and I paid for the 4 days of rental thinking that it was covered by the warranty. More