Naples Chrysler Dodge Jeep Ram - Service Center

Happy customer Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me and was very helpful and polite. More

Won't be back 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the center console/change dispenser. It was about $2.00 in quarters. I confronted John/Mike about it in the service department and mike offered me $2.00 out of the cash drawer, which I declined (i dont care about 2 bucks, its the principle of the matter). Whether it was the mechanic or a driver, .. It ticked me off that somebody would be so petty steal quarters out of a paying customers car. More

Shyster /'?a?st?r/ is a slang word for someone who acts in a disreputable, unethical, or unscrupulous way. Only way I can describe this guy. I took my truck /'?a?st?r/ is a slang word for someone who acts in a disreputable, unethical, or unscrupulous way. Only way I can describe this guy. I took my truck in for service, they damaged the front end (looked like a white vehicle backed into it. He said he would call me with an appointment scheduled to repair, and has avoided me ever since. Heed the Warning all. Don't let this guy take you like he took me for a ride. More

Service department never is seamless Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with status updates, or it takes double the time promised. This last time I brought my car, it was to fix an issue that was already supposed to be fixed. When trying to put my car in reverse or drive from Park it does not move. I even took a video to send it in when we’re dropping my car off. My car was in the shop for almost 2 weeks and was not fixed. The representative that was helping me was also incredibly rude. I traded my car in got rid of my Durango and got a new Ford Explorer. My husband also traded in his jeep wrangler for a Toyota. . The service department has tainted my experience of this dealership and unfortunately will never purchase a car here again. Something has got to be fixed in the service department More

Service John in service was very professional and went over all aspects of the service to be done. It was done in an appropriate period of time as I waited in John in service was very professional and went over all aspects of the service to be done. It was done in an appropriate period of time as I waited in the lounge which was spotless and offered coffee and magazines to read. More

Service in AC Took my car in for service on the AC for the first time and I was pleasantly pleased with the customer service given to me Took my car in for service on the AC for the first time and I was pleasantly pleased with the customer service given to me More

Great service The moment I walked in they took the car from me and made everything easy call me the next day told me what was wrong and what was its going to be nee The moment I walked in they took the car from me and made everything easy call me the next day told me what was wrong and what was its going to be need to be done they did it perfectly communicated wonderfully and fix a car perfectly I am very grateful More

Update for recall & no phone connection Work was done quickly and entirely to my satisfaction. Recall has been taken care of and my iPhone now connects with the car’s audio system. Work was done quickly and entirely to my satisfaction. Recall has been taken care of and my iPhone now connects with the car’s audio system. More

Service standard inadequate I have never been overly impressed with the service at this dealership. There is a large turnover in service technicians, which is never a good sign. I have never been overly impressed with the service at this dealership. There is a large turnover in service technicians, which is never a good sign. Communication is poor, and service appointments are overly lengthy at best. I prefer doing major service at the dealership, Bill Marsh, in Traverse City, Michigan. They get me in and out and fix the problerms. More

Excellent is the service department. we were treated very well and are very happy with the dealership Sergio was very helpful and made it a pleasant expe is the service department. we were treated very well and are very happy with the dealership Sergio was very helpful and made it a pleasant experience More