Naples Chrysler Dodge Jeep Ram - Service Center

Great Service ! We have been to many dealers in the country and Naples Dodge Chrysler Jeep has consistently the best service. Every time our car has to go in for se We have been to many dealers in the country and Naples Dodge Chrysler Jeep has consistently the best service. Every time our car has to go in for service, the experience is always positive. Customer service is the Best More

Service mike Mike in Service was beyond professional. He got me in and out. He was not able to match a price for maintenance service I received from my local deale Mike in Service was beyond professional. He got me in and out. He was not able to match a price for maintenance service I received from my local dealership but the way he assisted was beyond professional. Great dealership looks like they just redesigned interior and friendly faces all around. Mike if you read this great job. I didn’t tell you I was in the business but I was very impressed. Bonus as well was the coffee machine that made chocolate and vanilla variety’s 😄. I look forward to being back in 5000 miles. Would’ve appreciated a salesperson to maybe stop by and chat when I was waiting in showroom but I will ask next time! Brian Morris More

Professionally handled. Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintena Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintenance. Service prices competitive. Service advisor called to confirm service completed. Vehicle washed and clean after service. Recommend Mike as service advisor. More

Poor communication with customers Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left message after message on voicemails and never got return calls. I had to drive to the dealership to talk with the service department. More

UNSECURED VEHICLE My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio station in your customer's vehicles. More

In for a recall, two more were found and handled. Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old fr Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old friend which is exactly what I want. More

Questionable customer support Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had mad Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had made the appointment the week before Took longer. Poor communication I had to initiate conversation. With him. Was told vehicle would be ready at 10 on third day. It was not. Had to push rep to get vehicle out to us. More

Good but not great Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be ready I got no response back so I tried calling and no one answered the phone in the service department. More

John Woodward - awesome John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. More

Horrible Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don’t understand why they didn’t tell us three days prior to that. Sergio our representative apparently quit, so they transferred it to someone else who hurt his knee, and then we ended up with John More