Naples Chrysler Dodge Jeep Ram - Service Center

Excellent service John was very pleasant to work with. He was very professional and seemed to care about my satisfaction. This was my second visit to this dealership fo John was very pleasant to work with. He was very professional and seemed to care about my satisfaction. This was my second visit to this dealership for service in the last eight months and both experiences were great. Employees like Michael Sullivan remembered me from my first visit and took the time to say hi and talk to me. All the issues I was having with my 2017 Jeep Wrangler were taking care of in a timely manor. I would recommend this service department to anyone. More

Great and Quick Service I called and spoke to Rudy about getting an appointment for an Oil Change and Rudy told me to come in on Wednesday, so I did first thing in the mornin I called and spoke to Rudy about getting an appointment for an Oil Change and Rudy told me to come in on Wednesday, so I did first thing in the morning. Service was easy and ready quickly! Definitely looking forward to working with Rudy for any further needs I have! More

Poor Customer Service Lack or response or assistance with a Jeep that has rust on it - horrible experience trying to get a claim started - we went 3 weeks ago and have call Lack or response or assistance with a Jeep that has rust on it - horrible experience trying to get a claim started - we went 3 weeks ago and have called several times with no return call. More

Service Appointment - 5-24-2019 Truly excellent service of my 2005 Jeep Grand Cherokee managed by John J. Woodward. I've come across very few service writers during my many years if Truly excellent service of my 2005 Jeep Grand Cherokee managed by John J. Woodward. I've come across very few service writers during my many years if owning Jeep Grand Cherokees who knew as much as John knows about them. He's the best. Easy to work with, very reliable and responsive, and very attentive to details. Never misses anything. I also have my 2014 Jeep Grand Cherokee regularly serviced at Naples CDJR. Ditto for the service work I've had done for that vehicle. More

Recall The service was outstanding. He took care of my problem just as promised in very short time. I would Recommend him to anyone. Excellent service. The service was outstanding. He took care of my problem just as promised in very short time. I would Recommend him to anyone. Excellent service. Thanks More

Poor customer relations This "advisor" blew me off on the lot. He is the epitome of what you'll work with here at Naples Chrysler. I won't use them again. This "advisor" blew me off on the lot. He is the epitome of what you'll work with here at Naples Chrysler. I won't use them again. More

Once they make the deal, all “service” goes out the window We are leasing two Jeeps from this dealership. We have had to take our Cherokee in for service twice. The sales center is so disorganized that nobody We are leasing two Jeeps from this dealership. We have had to take our Cherokee in for service twice. The sales center is so disorganized that nobody knows what vehicle goes where and what service is supposed to be done to it. Mike was our advisor. Nobody ever called to give us a status update, or called us back after we repeatedly called them, were placed on hold and left messages. NOT ONCE. When we finally came to pick up the Jeep (two weeks later), they couldn’t find it! I had to use the locator app on my phone to tell them where it was parked on their own lot! Their excuse was that two of their techs were out on vacation and a third tech had a family emergency. The second time we took it in for service because it was randomly stalling. We had an appointment and still had to wait in line for an hour just to get checked in. Tyrone addressed us in a friendly manner, but Jessica seemed absolutely miserable and ignored everyone who walked through the door. Same story, this time around; no status update, no call back, no email response. After ONE WEEK of silence, we went to the dealer to get an update. Apparently, it had been ready for four days, and nobody bothered to call and let us know (we’d been calling daily, mind you). Apparently, our “advisor”, John, was on vacation. Additionally, they couldn’t pinpoint the problem, but did a software update, in hopes that it would fix the problem. WOW. It must be nice how once they make a sale they send everyone on vacation with zero accountability to follow up with their customers when they need service. Also, the whole “advisor” system is a complete failure. Both advisors we have dealt with have proven to be completely incompetent and cannot keep track of the vehicles, nor the customers they are advising. How does a multi-billion dollar corporation have a service industry that is so grossly incompetent? Shame on this company and their complete lack of regard for the people that keep it in business. More

Prompt service and pleasant service I took my Pacifica hybrid for an oil change. The service rep was very cordial and told me how long it would take. Exactly at the quoted time my car wa I took my Pacifica hybrid for an oil change. The service rep was very cordial and told me how long it would take. Exactly at the quoted time my car was done. He kept me informed by text. They even washed my car. Follow up was great. More