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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,154 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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November 19, 2019
Made a mistake installing a wrong part, very rude, did not even gave me the service to pick me up or a rental car to fixed his mistake. And told me that the parts dept was no good and I should have gone not even gave me the service to pick me up or a rental car to fixed his mistake. And told me that the parts dept was no good and I should have gone to their dept first. Very unprofessional as a manager. More
by fpr314
Employees Worked With
Michael Sullivan, Bobby Gill, Kevin Pudder
November 12, 2019
Oil Change First visit to the dealer for service, . Daniel was friendly and his check in was quick. Gave an estimated time for completion and said it could be s First visit to the dealer for service, . Daniel was friendly and his check in was quick. Gave an estimated time for completion and said it could be shorter, which it was. More
by Mike
Employees Worked With
Daniel Chmielowski
October 30, 2019
Great Service and Attention to the Customer. Meeting the Service Advisor ,Tyrone Morgan was a great experience. My car had a recall on it and I brought it to the dealer at the appointed time. Tyr Meeting the Service Advisor ,Tyrone Morgan was a great experience. My car had a recall on it and I brought it to the dealer at the appointed time. Tyrone was a pleasure to meet as he noticed that I had difficulties in walking so he made sure I was comfortable during my stay. The car was completed in less than 90 minutes and Tyrone walked me out to my car which also had been washed. Thank you all! More
by 22pops
Employees Worked With
Tyrone Morgan
October 09, 2019
Quick & Complete Service Done Right the First Time! Mike Sullivan is the man you want to write up service when you visit Naples CDJR. He throughly checks out your vehicle before the service write up an Mike Sullivan is the man you want to write up service when you visit Naples CDJR. He throughly checks out your vehicle before the service write up and listens carefully to your service issue. He follows your vehicle with the mechanics involved and assures you are kept up-to-date on it's progress. Very professional and a man your want in your corner. More
by YLD PT
Employees Worked With
Michael Sullivan
October 01, 2019
John Woodward understands what customer service is all about. He is highly professional and takes the time to communicate to keep you informed. Thanks John! about. He is highly professional and takes the time to communicate to keep you informed. Thanks John! More
by Lynn W
Employees Worked With
John Woodward
September 26, 2019
John Woodward has been of great service to us for years. John is always pleasant and is very helpful with good advice. Service is prompt and accurate and is explained in detail. We highly recommend him. John is always pleasant and is very helpful with good advice. Service is prompt and accurate and is explained in detail. We highly recommend him. More
by albatross
Employees Worked With
John Woodward
September 18, 2019
John Woodward is excellent. Very helpful, goes above and beyond to get the answer to your question. Has a great personality and makes you feel very comfortable. Very helpful, goes above and beyond to get the answer to your question. Has a great personality and makes you feel very comfortable. More
by Dorma
Employees Worked With
John Woodward
September 12, 2019
Worst service I have ever seen I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. Once after driving up there for a recall appointment, I was told after I got there that they did not have the part but assured me they would call when it came in. They never called! Another time I took my vehicle in for oil change etc. I chose to wait as I was told it would only take 45 minutes. I went for lunch and came back expecting it to be done. It was not and I waited for 4 more hours. Hard to believe, huh? Every time I asked why it was taking so long, they told me it was almost ready. Finally, I went back into the service department, as the service rep was right behind telling me I could not go back there. I learned that they had removed the cap where the oil is put in, then someone else started the car and sprayed oil all over the engine compartment. It took 6 hours before I got out of there! The last straw was when I went up there for an oil change, tire rotation and checked in and was told it would cost $105.00. I took my keys, left and told myself I would never go back and I have not. BTW, I got the work done at Tire Kingdom for $32.95 More
by Bob H
Employees Worked With
Charles Chambers, John Dean
August 24, 2019
Awesome service!! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service!! More
by PReed1
Employees Worked With
Brian Gatzki
