
Napa Nissan Inc
NAPA, CA
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This review is for their service department. Not Sales. I had a problem with my car stalling in which the car won't move even if you put the pedal to the floor. Then it loses electric power. Not Sales. I had a problem with my car stalling in which the car won't move even if you put the pedal to the floor. Then it loses electric power. There was no engine light lit. I have a personal OBD scanner and it showed issues with Transmission and camshaft. It was checked by another shop and they found no problems with the battery and alternator. They then recommended that it be seen by the dealer. So, I called Napa Nissan for a more thorough diagnosis. I explained to Scot, the shop advisor, what had happened and gave him the scanner codes. He said he was going to update me. I left the car in their shop on Wednesday. First day, no calls. Second day, I had to call them near 5pm because there was no update. Scot said they're still working on it. Third day, no update. Fourth day, a Saturday, I went to the shop to get something from my car and talked to Scot who said they are still working on it. I noticed my car was parked outside so I asked if they're still working on it why is my car outside and not in the shop. Scot said the Master Technician is off. And he said he was going to update me the following Tuesday. Monday, no updates. Scot said Tuesday, right? Tuesday, I drove there in the afternoon to check if my car was moved to the shop. Nope, still sitting on the same parking spot. I had to rent a car while my car is in their shop. 4 days nobody worked on the car. 4 days of false reassurance that they were still finding out what the problem is. At this time, I was irate. So, rather than confronting them personally I opted to call instead. I talked to a guy, who said It was Scot's day off, and that I had to wait the following day. So, I asked to speak to the Manager, and the guy said he is the manager, Chris. I asked him what's taking it so long to diagnose my car. And he said, he doesn't know. I pointed out the problems of why they didn't work on the car the past 2 business days. And he repeatedly says to talk to Scot - the shop advisor who said he was going to give me an update that very day ...and he's off. How convenient. This manager, doesn't know what's going on his department. And he has no authority to deal with complaints. A car left on his shop for 6 days should have red flags but no, this manager doesn't know and doesn't care. A week after I left my car to be diagnosed, I pulled my car out. With no diagnosis, I still had to pay them $220. Scot said they worked on the car for 3 hours but got nothing to show for it. He made excuses that there's only one master technician who had to work on other cars. Even made an excuse that he had an operation done . So, why the ruse of claiming they're still working on it. From Saturday to Tuesday nobody had worked on the car. If he had told me that Saturday they don't know what the problem is I could have had my car back and not rent a car for an additional 4 days. I find this dealer' service department poorly run. A master technician who can't diagnose a problem. They need a better expert mechanic. A shop advisor who doesn't know to give updates and makes bogus excuses. He could have told me that they don't know what the problem is and recommend other steps. A manager who has no clue what is under his nose and refuse to step in to correct a problem. I'm left with no clue how to deal with the problem. Today, my car stalled in the middle of traffic. Even though it was reported that the battery test, starter test, and alternator test results are normal I had to buy a new battery to patch up this car. Recommendation: If you bring your car to Nissan Napa for diagnosis of a problem, give them a day. On the second day, if they don't know what the problem is, pull it out. Chances are their master technician just doesn't know. And the callous attitude of the shop advisor and manager - stay away. More
My son desperately needed a car. The review was excellent and good, accurate information which expedited the process. We drove away in a new car today. The review was excellent and good, accurate information which expedited the process. We drove away in a new car today. More
My experience with Napa Nissan was super easy and quick. They were very considerate of the time frame I had coming in and had no isssues at all. The staff was very kind. They were very considerate of the time frame I had coming in and had no isssues at all. The staff was very kind. More
Great customer service, I have never felt so comfortable at a dealership (I have been to some before for parts but never actually made a vehicle purchase) Armando went above and beyond to make sure I felt n at a dealership (I have been to some before for parts but never actually made a vehicle purchase) Armando went above and beyond to make sure I felt not only like I was getting a good deal but also took the time to connect me with every best possible option. I got to meet almost every person on the team. Unforgettable interactions. Also saw a girl get a surprise new car for girl 16 birthday! Such a great memory for my first dealership experience. More
The folks at Napa Nissan were very thoughtful and considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future. considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future. More
I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to go for a trade in! Thank You Scott and Kip More
I wanted to say thank you to Keith our sales rep, Robin our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, th our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, they honored a misprint on the price for us and they really do keep their used automobiles on the lot in pristine shape. We purchased a 2013 Kia Sorento LX and we couldn't be happier. Napa Nissan took care of cleaning the car very well both inside and out. The friendly greeting by Keith at the door and Robin even came out of the office to say hi to us before we took the vehicle for a test spin. The vehicle ran like a champ and we were even presented with information on the last several services of the vehicle before purchasing it so we could see how well maintained it was. I have purchased many cars in my lifetime and have never had a more pleasant experience than I did with Napa Nissan. In the future I would much rather go to Napa Nissan where although it is a smaller dealership, it is a much more enjoyable experience than any of the huge lot dealerships I have been to in the past that really didn't care about the customers. Napa Nissan really does care about their customers and they now have 3 more repeat cusomers. Thank you again Robin, Keith and the owner of Napa Nissan. From your new customers. Brent, Gloria and Brianna. More