Nalley Volkswagen

I purchased a vehicle (Fiat 500X) last Friday from this dealership - it was a used vehicle (still a paying customer and should be treated as such). I test drove the car, everything seemed fine; I proceed w dealership - it was a used vehicle (still a paying customer and should be treated as such). I test drove the car, everything seemed fine; I proceed with the purchase - the salesman Serge was great! Then I'm taken to the finance manager's office where I'm told repeatedly that the car I'm purchasing no longer carries a manufacturer's warranty (also stated on the buyer's guide on the vehicle) and that because Fiat is owned by BMW they can be expensive to maintain (Fiat is owned by Chrysler - nice try). Knowing that Fiats have transmission issues - I proceed with purchasing another warranty anyway. When get the vehicle home, I notice a noise coming from the front end, barely any gas was out in the vehicle and I notice that the interior was not cleaned (crusty something on the passenger seat, food crumbs still in cup holders, garbage in the center console and the previous owner's Florida "Fast Pass" still stuck to the windshield). I text my salesman about it And he's asks me to bring it in when I am available next and he would schedule me an appointment. This is where it starts to go south. I take the car in on my next day off at the agreed upon time, only to have the Service counter advise me that I did not have an appointment, and that they don't service Fiats there. Literally verbatim out of someone's mouth was "They we're supposed to tell you about this..." They knew there was an issue and did not disclose it, thank god it was a recall. I called the Fiat dealership and scheduled an appointment. I speak with my Salesman and express my frustration for time wasted and he told me that they were going to take my car to Fiat for me and give me a loaner, but since I had already scheduled an appointment myself, I needed to take it in myself. When I called back to express my concerns with my experience, it took that sales manager 5 hours to return my call, and when he did, he had the service manager with him literally screaming into the phone and talking over me. Because they were unwilling to do anything to fix the HORRID experience that I had - I was left no choice but to report this dealership to the Federal Trade Commission. Never buy a car from Nalley dealerships. They will lie to you til the cows come home - to your face, on your buyer's guide whatever just to make a sale). Absolute garbage humans. I was truly hoping that the reviews people left were wrong, but most of them are 1000% accurate and if you read one that says that had a good experience, they have to be on drugs or delusional OR they have to be working for Nalley. There's no way anyone has had or will have a good experience here. I have never dealt with anyone as incompetent and unprofessional as this dealership. If you even think about going to Nalley VW of Alpharetta, try smashing your face against the concrete first, it may 1) give you a good understanding of what your in for and 2) knock some sense into you before you waste countless hours of your valuable time. More

When you need a professional and helpful person to by a car, you must consider Mrs. Egan. She is a great trainer too. Thanks for your time and help in this proces. car, you must consider Mrs. Egan. She is a great trainer too. Thanks for your time and help in this proces. More

Our new car buying experience at Nalley was awesome! We especially appreciated the work and service that Silvia Egan provided us. Spoke to her on the phone before arriving at the dealership and she had the especially appreciated the work and service that Silvia Egan provided us. Spoke to her on the phone before arriving at the dealership and she had the perfect vehicle with all of our required features just waiting for us. She also made the process fast and easy. Thank you Silvia! More

Didn't really know what to expect whilst shopping for cars, but Silvia made it easy and i will most definitely make my son go to Nalley VolksWagon for his/her car cars, but Silvia made it easy and i will most definitely make my son go to Nalley VolksWagon for his/her car More

Great experience! Entire team was very patient, extremely kind, and accommodating. Ms. Silvia did a great job handling my request and her presentations and explanations were very helpful and thorough. Very k kind, and accommodating. Ms. Silvia did a great job handling my request and her presentations and explanations were very helpful and thorough. Very knowledgeable. And Ray did a great job helping us through the paperwork stuff and was excellent and patient answering all our questions, holding our hands through the process. Also extremely knowledgeable. Great team! More

Silvia is wonderful! As a woman walking into a dealership, she made me feel completely at ease. She is very knowledgeable about the cars and process. Ask for her!!! dealership, she made me feel completely at ease. She is very knowledgeable about the cars and process. Ask for her!!! More

Silvia was so helpful from the first moment we inquired until the moment I drove my new Golf Alltrack off the lot. I was very happy they were willing to work with us even during these difficult times. Over until the moment I drove my new Golf Alltrack off the lot. I was very happy they were willing to work with us even during these difficult times. Overall the experience with Silvia was great however there was some surprise charges from the dealer we had not anticipated. Love the new VW! More

Thank you so much Silvia for your help finding my first car!! You went above and beyond today making this happen thank you! Totally worth the drive!! car!! You went above and beyond today making this happen thank you! Totally worth the drive!! More

Fantastic experience, car knowledge and customer service was excellent! Highly recommend Silvia and her work. Thanks for our first car! Smooth process and hassle free. was excellent! Highly recommend Silvia and her work. Thanks for our first car! Smooth process and hassle free. More