Nalley Volkswagen

Excelent attention and support by Silvia Egan. She gave us all opportunities and options to finally reach an agreement. Really was a very good experience. us all opportunities and options to finally reach an agreement. Really was a very good experience. More

Customer service was excellent on all levels. Also very interpersonal service experience. No hassle, no stress, easy flow and effective results. I definitely felt like they worked with what I needed. interpersonal service experience. No hassle, no stress, easy flow and effective results. I definitely felt like they worked with what I needed. More

Great support and advise in all areas. Specially the sales advisor Silvia Egan and Damian Seard in the credit process. We appreciate very much their attentions. sales advisor Silvia Egan and Damian Seard in the credit process. We appreciate very much their attentions. More

Sylvia Egen was a avid facilitator and determined to exceed our expectation, love the VW experience at Nalley Volkswagen in Alpharetta,GA. Totally would recommend exceed our expectation, love the VW experience at Nalley Volkswagen in Alpharetta,GA. Totally would recommend More

Great service from start to finish!!! Would def recommend to friends and family. Very friendly and fast service. Thanks for the great experience. Will be back. to friends and family. Very friendly and fast service. Thanks for the great experience. Will be back. More

I could have never imagined such a great experience buying my first car. From the moment I walked into the dealership everyone was kind, laid back, and it just felt different. Silvia, my salesperson, c buying my first car. From the moment I walked into the dealership everyone was kind, laid back, and it just felt different. Silvia, my salesperson, could not have been better. She was patient, she listened (which is rare from my prior experiences), she never pressured me, and she was so gentle in her approach. I didn’t feel like I was being over sold something. I have told anyone and everyone how great my experience was. It just couldn’t have been better. The overall feel was so unique and different than all other dealerships. Silvia, Michael and Craig far exceeded my expectations and made sure I felt comfortable and taken care of every step of the way. More

Silvia made this entire experience so pleasant, and she was a big part in me deciding to go with the VW. She was so easy to work with, not pushy at all, and I trusted her completely that she really cared a was a big part in me deciding to go with the VW. She was so easy to work with, not pushy at all, and I trusted her completely that she really cared about getting me the best deal. It was a very unique experience that I did not find at any other dealership! The price was unbelievable!! My sale was solely based on Siliva and the amazing price! More

I purchased a CPO vehicle from Nalley from out of state. To my surprise it was the easiest car buying experience ever! I was very pleased with Dustin he was super responsive and a great salesman. Everyth To my surprise it was the easiest car buying experience ever! I was very pleased with Dustin he was super responsive and a great salesman. Everything was great....until I received the car. I paid $600 to have it delivered to my house. The courier calls me and tells me he won't deliver it to my house and I have to meet him at a truck stop which causes me a 40 minute drive. Strike 1. I get the vehicle home and begin to look it over more thoroughly than I had at the dodgy truck stop. A front chrome trim piece on my car is missing and the VW emblem on the front of my car has a small crack in it. Strike 2. I contact Dustin who again was very responsive and told me to take it to my local dealership to get it repaired under warranty. I did such and the local dealership rigged the repair as they said the actual repair would involve replacing the entire headlight and emblem with sensors at a cost of $1200 and they would not cover that. The service advisor at my local dealership says they'll work with Nalley to get these issues fixed at their cost since it was delivered to me this way. Nalley denies the fault is theirs and will not pay for damage. Strike 3. Next, trying to learn the controls on the car I engage the rear wiper blade only to find there was no wiper blade installed and now my rear windshield is scratched from the blade holder going across it. Strike 4. Clearly for the 100 point checklist for Certified Pre-owned vehicles at Nalley they check the box on the paper but not on the actual vehicle otherwise this NEVER would have occurred. Next the title dept at Nalley contacts me that they have my registration finally, yay! I receive the registration and my name is misspelled and am told the quickest way to get this resolved is for me to take it to my local BMV and have it corrected. Strike 5. In conclusion: Nalley did great at ease of purchasing, but once you sign your name on that contract don't plan on any assistance or customer service thereafter. This was my 1st Volkswagen purchase and surely will be my last. More

Ask for Silvia Egan at Nalley VW of Alpharetta Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they con Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they connected me with Silvia. She was kind enough to send me the lease prices over email on a Tiguan before I even came in. Once I did arrive at the dealership, she was available and dedicated her time to helping me. If you are in the market for a VW, please go to Nalley and ask for Silvia. More