Nalley Volkswagen

this is the worst VW location on earth! there is no words to describe this place. I used to own a Passat (2009 - 2012), the service was literally always horrible but what can you do without there is no words to describe this place. I used to own a Passat (2009 - 2012), the service was literally always horrible but what can you do without having to drive 20 miles to the next dealer. I drive Toyota and Ford today but had to shop for an old neighbor and tried to gather information. the agent in chat just literally pushed me away after she had all my info and never gave me one single answer to my question regarding an online offer they had. wish I could show a chat copy here. it was pretty straight forward!! writing and explaining too much here would just waste my time. Clearly I will tell my neighbor to NEVER EVER buy here as this place hasn't changed despite VW scandals and new ownership. Please, if you are considering, leave it be, just believe me. More

Nice and easy Checked online for a vehicle. Within 10 minutes Tom Finnick contacted me telling me it was available. Set an appointment, went in and test drove. T Checked online for a vehicle. Within 10 minutes Tom Finnick contacted me telling me it was available. Set an appointment, went in and test drove. The pricing was as it was on the internet (no surprises) and I was out of there in 90 minutes. Thanks Tom! More

Great customer service She was very helpful with finding the right car for me. I felt no pressure to rush into anything. I would recommend her to anyone who like an honest s She was very helpful with finding the right car for me. I felt no pressure to rush into anything. I would recommend her to anyone who like an honest salesman and speaks Spanish! More

Needs sales training Doesn't understand what sales is about. Could use some basic sales training on customer sercice. Just can't believe the experience I just had with her Doesn't understand what sales is about. Could use some basic sales training on customer sercice. Just can't believe the experience I just had with her. More

Silvia Egan is an excellent employee! Thank you Silvia Egan, you made our purchase experience very smooth and easy! You are very corteous and patience. We will recommend you to others with Thank you Silvia Egan, you made our purchase experience very smooth and easy! You are very corteous and patience. We will recommend you to others without a doubt. More

Una experiencia de primera categoria. Hasta el momento he adquirido 4 automoviles en Nalley Volkswagen, mi ultima compra la hice el 24 de Julio, nuevamente con Silvia Egan. Tenia decido de Hasta el momento he adquirido 4 automoviles en Nalley Volkswagen, mi ultima compra la hice el 24 de Julio, nuevamente con Silvia Egan. Tenia decido desde Enero comprar un auto japones de la marca Honda, pero Silvia y su extraordinario servicio al cliente me convencieron de pasar por Nalley y mirar el Golf y el encanto de toda su ingenieria alemana. Silvia me ofrecio realizar una prueba de manejo del Golf y luego de solo dos minutos de manejo quede sorprendido con la suavidad, maniobrabilidad y potencia en la conduccion del compacto, lo que me llevo a comprar mi cuarto Volkswagen. Muchas gracias Silvia por su honestidad y amabilidad. More

Buyer beware of Nalley sales tactics I contacted the dealer through True Car on a Tuesday night and exchanged several emails with them on Wednesday. The salesman suggested I take the car I contacted the dealer through True Car on a Tuesday night and exchanged several emails with them on Wednesday. The salesman suggested I take the car as a loaner overnight. I responded and said that was a great idea. I told him I would stop by (Wednesday night) after work about 4:30-5:00. He emailed me a little later and said he did not realize another salesman, (I'll call him salesman 2) was also exchanging emails with a potential customer and asked if I could get there by 4pm, before the other buyer arrived. My 4pm meeting was cancelled so I was able to arrive at the dealership about 4. We met the salesman and took the car for a test drive. After a short discussion with my wife we decided to purchase the car. We walked in to find the salesman, he met us and said the car was sold. I said how can that be we just drove the car? While we were driving the car, salesman 2 called his potential buyer and got a deposit from them without even seeing the car. Our salesman spoke with the manager but, apparently these underhanded tactics were okay with the manager. Our salesman seemed to think it was okay and congratulated salesman 2 for outsmarting him. We were very disappointed, we took the time and effort to research, go see and drive the car and it was sold out from underneath us. I told the salesman to pass onto his sales manager we would not be buying a car from any Nalley dealership because we do not agree with the unethical way they conduct business. Apparently Nalley promotes a culture of competition with their salesman where it is okay to put their own personal interest above those of the customer. Don't go to Nalley for a car. More

Worst management and sales staff I went to the dealership over the weekend like last point for a specific certified buggie for my daughter. I was walking around looking for help outsi I went to the dealership over the weekend like last point for a specific certified buggie for my daughter. I was walking around looking for help outside and nobody approached me so I took my business elsewhere. The management and sales staff were just smoking outside that is the reason why they lose my business and I will not refer or consider doing business with a Nalley store in the future. I did buy else where but I recommend getting your management and sales staff under control. More

Would recommend The dealership facility is nice. Clean with very nice employees, they even offer you snacks! Jerry was friendly and very helpful. After a little expec The dealership facility is nice. Clean with very nice employees, they even offer you snacks! Jerry was friendly and very helpful. After a little expected back and forth, I left happy and would recommend. More

Buying with no pressure Silvia is knowledgeable and calm. It was a very good experience buying a car with someone that hears you and asks what is important for you. If you ar Silvia is knowledgeable and calm. It was a very good experience buying a car with someone that hears you and asks what is important for you. If you are like me that don't like sales people that can't stop talking and offer you things they will not be able to fulfill at the end, talk to Silvia. She is great! More