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Nalley Volkswagen
Alpharetta, GA
252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 252 reviews
July 19, 2023
I am from Roswell/Alpharetta…. So I have seen this dealership go from Gossett to Nalley….. over the last 13 years I personally bought 5 cars here, and sent other family who bought So I have seen this dealership go from Gossett to Nalley….. over the last 13 years I personally bought 5 cars here, and sent other family who bought 3 cars. So I am very accustom to what service should be like ….. spoiler alert…. Shop other dealerships before you buy here, don’t get roped into this one, here are the reasons why, I promise you will find a better experience in Chamblee, Stone Mountain and Marietta… 1. They have excellent sales people, however the rest of the staff lacks work ethic and ability to provide a quality job for the customer. 2. They won’t shop rates, they will give you the highest rate possible and tell you you can shop them yourself and later finance with a bank. 3. They will tell you to go to car max to make your trade and bring them cash instead of doing the leg work on an appraisal. **4. They are not carful with your car…. They damages my car in the appraisal and would not review the camera footage even though they camera had recording. ** I feel I have to be honest. The finance manager is not respectful of time and his attitude and ability to treat people with respect is lacking! I would not recommend to anyone to go here for at least 6 months to a year…. That’s how long it usually takes to get bad apples out and new people trained. I’m actually making a purchase this weekend at another VW dealership because this one could not be honest, respectful, or provide quality service. More
by jhof22@gmail.com
Employees Worked With
Finance manager
January 28, 2023
Nalley Volkswagen provide an amazing experience and really make deals happen. Our salesperson Sylvia Egan is the best automobile sales professional we have ever encountered after 20 years of buying 15 really make deals happen. Our salesperson Sylvia Egan is the best automobile sales professional we have ever encountered after 20 years of buying 15 cars. She is amazing and we highly recommend working with her. She is so knowledgeable and patient, but at the time of this review, she has been with the dealership for over 12 years. We can’t say enough great things. Scott Siebold in finance was also amazing and helped get us to where we needed to be with options. We have nicknamed them the dynamic duo. We have bought a number of cars from the Nalley brands, and the entire company has never let us down only to deliver great experiences. If you are in need of a Volkswagen, you will be nothing short of joyful with the experience at Nalley Volkswagen in Roswell. Ask for the dynamic duo, Sylvia and Scott. More
by Colin.ibuytoomanycars
Employees Worked With
Scott Siebold, Silvia Egan
January 12, 2023
A week after buying our new 2023 Atlas at Nalley, we ran into a road hazard on the interstate and blew a tire causing damage to the rear fender and undercarriage. The team at Nalley, specifically Jerry our into a road hazard on the interstate and blew a tire causing damage to the rear fender and undercarriage. The team at Nalley, specifically Jerry our sales rep, John the GM, and Aaron the service manager, were fantastic to work with - they took care of the repairs professionally and went to great pains to ensure the vehicle was in perfect, new-car condition. I so appreciate a business that values its customers and treats them like family! I highly recommend the sales and service teams at Nalley VW in Alpharetta! More
by Julie Peel
Employees Worked With
Aaron Lenamond, Jerry Mccoy, John Prattes
October 01, 2022
We are very pleased and happy with Nalley VW in Alpharetta, specifically with the superb response and second to none sales experience provided by Silvia Egan. Thanks for everything Silvia! 10 Alpharetta, specifically with the superb response and second to none sales experience provided by Silvia Egan. Thanks for everything Silvia! 100% recommended More
by cruz_carlosm
Employees Worked With
Silvia Egan
July 17, 2022
I recently purchased a VW Passat from Silvia Egan, she went above and beyond. She provides an outstanding customer service. I am very happy with my new Passat..Thanks Silvia Egan! went above and beyond. She provides an outstanding customer service. I am very happy with my new Passat..Thanks Silvia Egan! More
by Frank
Employees Worked With
Silvia Egan
July 12, 2022
They were at the very least honest with me about everything. And unlike some nearby dealerships if the no longer have a car they dont sell it then wait for you to show up so t hey can trybto sell yo everything. And unlike some nearby dealerships if the no longer have a car they dont sell it then wait for you to show up so t hey can trybto sell you a more expensive car. More
by Jayx305
Employees Worked With
Tom Finnick, Andrew Krum
March 18, 2022
everyone that helped us were great! so glad silvia allowed us an extended test drive over night so we could truly see how much we enjoyed the car! it was a lovely experience so glad silvia allowed us an extended test drive over night so we could truly see how much we enjoyed the car! it was a lovely experience More
by evelyndhalter02
Employees Worked With
Silvia Egan
