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Nalley Volkswagen
Alpharetta, GA
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 249 reviews
August 03, 2018
She was great! Silvia was so great to work with! She was very helpful and kind. She communicated with us well and I would recommend her to anyone!! Silvia was so great to work with! She was very helpful and kind. She communicated with us well and I would recommend her to anyone!! More
by maggiewall
Employees Worked With
Silvia Egan
July 30, 2018
Silvia Egan Sylvia was wonderful to work with when looking for a used automobile. We took quite a few test drives and Sylvia was patient and worked hard to help u Sylvia was wonderful to work with when looking for a used automobile. We took quite a few test drives and Sylvia was patient and worked hard to help us with our decision. I don't believe we have ever dealt with anyone before that worked harder to earn our business. Very knowledgeable, sweet, honest and a no pressure sales process. Just a joy to work with when looking for an automobile. I highly recommend working with Sylvia!! More
by Coffee
Employees Worked With
Silvia Egan
July 22, 2018
Horrible man and experience This “general manager” has no customer service skills. He is rude, condescending, and I will never buy a car from him or his dealership. Enough to rea This “general manager” has no customer service skills. He is rude, condescending, and I will never buy a car from him or his dealership. Enough to read reviews about him all over social media to know that my experience was not a one incident issue. He insulted me in front of all the people at the dealership and continue to folllow me to my car when I was storming out and attacking me verbally. Do yourself a favor and stay away from this horrible man and from his low class dealership. More
by Tomivy
Employees Worked With
Orsino Anderson, John Prattes
June 06, 2018
Simply the best !!! Silvia was easy to work with. She is a very sweet and kind person. There was no pressure from her and she answered all our questions truthfully and ho Silvia was easy to work with. She is a very sweet and kind person. There was no pressure from her and she answered all our questions truthfully and honestly. The whole experience was a pleasure and we would recommend Silvia to everyone. Thank you Silvia More
by George D
Employees Worked With
Silvia Egan, Ryan Velazquez
May 30, 2018
First Time Lease O was a helpful and knowledgeable salesman who never made me feel pressured and gave me time to make a decision. This was my first time leasing a new O was a helpful and knowledgeable salesman who never made me feel pressured and gave me time to make a decision. This was my first time leasing a new car and he was able to walk me through the process very well. When test driving the car, he was a wealth of knowledge about all of the features and took the time to explain and demonstrate everything. O was friendly and enjoyable to work with and ensured that I had a very positive experience! More
by sbalex2837
Employees Worked With
Orsino Anderson
May 10, 2018
Told me to go with faulty brakes No regard for my safety. Long story short. I bought a certified pre-owned Passat from VW Jacksonville. Around 2 weeks after purchase the brakes were very flat and very hard Long story short. I bought a certified pre-owned Passat from VW Jacksonville. Around 2 weeks after purchase the brakes were very flat and very hard. I took the car to Nalley Volkswagen in Alpharetta. This is where the fun begins: I had guarantees from Tom Bush Volkswagen in Jacksonville, who also spoke to Nalley Volkswagen in Alpharetta assuring them that payment of any repairs would be handled by Tom Bush Jacksonville. The service manager then decided after having spoken to Tom Bush sales manager that he was not prepared to do the work until the check arrived. The lack of good faith from Nalley VW to Tom Bush VW shocked me. If the branches can't trust each other why should the customers trust VW? The decision then fell to the service manager to ask for a guarantee in writing from Tom Bush that they would cover the cost as at this point it seems that Tom bushes word verbally was not good enough. The long and the short of it was that I was told to mosey on off with faulty brakes and as I understood faulty disks and calipers, as pointed out by the mechanic. Zero regard was given for my safety and zero regard was given to Nalley VW'S possible culpability had I been involved in an accident with no brakes. I called to complain and spoke to the general manager of the branch who flatly refused any wrongdoing on their part. I can say that had I had an accident that would have been on Nalley Volkswagen. Don't bother putting any complaints to the GM. You will get nowhere. The only good outcome of this was that the young man that helped me actually get my car serviced and repaired was absolutely brilliant at his job. I would use Tom Bush VW in Jacksonville for my services if they weren't 500 miles away. More
by Nalleyvwsux
Employees Worked With
Mat (Service Manager), John Prattes
April 27, 2018
Bought Three New VW's from this dealership I would rate this dealership a 10... Always the best pricing and always exx. service and communications. I drive 550 miles from Florida for these dea I would rate this dealership a 10... Always the best pricing and always exx. service and communications. I drive 550 miles from Florida for these deals.. and never have been disappointed when the deal is concluded. More
by Mark S.
Employees Worked With
John Prattes
April 24, 2018
BUYER BEWARE!!! The 4 star average on this place is misleading. Please make sure you scroll down and keep reading the earlier comments, as this dealership seems to to The 4 star average on this place is misleading. Please make sure you scroll down and keep reading the earlier comments, as this dealership seems to to consistently provide negative buying experiences. I purchased a used vehicle from here less than 6 months ago and it has been nothing but problems since then. As several other people have mentioned, the salespeople will sell you a car and only once all the papers are signed will they reveal that the car does not have a user's manual and only one key is available. My check engine light came on about a month after I bought it and they said it was low on oil and that the user manual (which I didn't have) states the oil needs to be checked every 1,000 miles. I made sure to do that from there on out, but my car continued to have problems and not just minor ones. My car broke down in the middle of a road 5 months after I bought it and needed to be towed. The service team was helpful in working with me to get it fixed and set me up with a loaner. I appreciate their assistance, but have been disappointed with the repairs. Less than 1,000 after those major and costly ($3000) repairs, my car is out of commission once again. I have never spent so much time and money on car repairs in my life. This dealership sold me a lemon and this has been the most stressful and negative car buying experience you could imagine. I came here because of Nalley's reputation in the Atlanta area and believed that they would not allow cars like these on their lot. I would warn anyone against purchasing a vehicle here. More
by JackieS
Employees Worked With
Orsino Anderson
April 05, 2018
Bad experience turned good The only reason I wasn't able to give Nalley Volkswagen 5 stars is because my experience really started off poorly. Well, after talking to multiple pe The only reason I wasn't able to give Nalley Volkswagen 5 stars is because my experience really started off poorly. Well, after talking to multiple people, I was able to speak with John Prattes. John did a great job of not only listening to my concerns but he went further than I expected to make me happy. I honestly was very upset with my experience, but John saved the experience and I have confidence that the dealership, over all, does a better job than what I experienced. More
by Roy Norman
Employees Worked With
Orsino Anderson, John Prattes
February 24, 2018
Awesome Service Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. He went above and beyond for me in giving me incredible service. I would also like to include the Mechanic, Richardo, and the Shop Foreman, Aaron Lenamond, also for their knowledge and professional service. More
by John D.
Employees Worked With
Joseph Valadez, Aaron Lenamond, Richardo (Mechanic)
