Nalley Volkswagen

They Don't Care Enough About Your Car We bought our vehicle at Nalley VW. It had the best price, and we worked together with Tom Finnick. He was awesome! Tom Finnick deserves 5/5 stars! We bought our vehicle at Nalley VW. It had the best price, and we worked together with Tom Finnick. He was awesome! Tom Finnick deserves 5/5 stars! While things seemed great during the purchasing process, it all began to change after the papers were signed and the car was ours. The first thing that went wrong with Nalley VW involved the paperwork that we signed for the finance department on the day that we purchased our vehicle. We thought everything was complete, so we drove our car home. A few days later Nalley VW called us about three times urging us to come back to the dealership ASAP. Why? Because all our signed paperwork featured the wrong date (the wrong month to be exact)! How is that possible? Anyway, they sent us the new paper with FedEx and that case was solved with relative ease. After having the vehicle for only a few days, I noticed our car had some MAJOR parts misaligned. During the drop off process for these issues to be addressed, I provided a document with detailed pictures and explanations citing every issue/concern. We took it to the Nalley VW and Matt Williams (former Nalley VW Service Manager) literally said: It looks like every other car; nothing needs to be done. In addition to the misaligned parts, there was also a rattling sound coming from within the cabin. It was REALLY LOUD, so I took a video for reference/proof (also included in my documents for Nalley VW). Matt Williams later reported: Cannot duplicate customer’s issue. Nothing was done. At this same time, I had noted and reminded Nalley VW that I had tried to reduce the rattling sound with the installation of insulation foam. During our look around the vehicle when I was initially dropping off the car, Eddie Lee (Nalley VW Service Advisor) said: Well you could have created the rattling sound while you installed the insulation foam. Yeah…no… After receiving no help from Nalley VW for the misaligned parts and rattling sound, I sought help from a different VW dealership. This Service Manager listened to my complaints, read the list of issues/pictures I provided citing those aforementioned problems. Thankfully, they were able to fix the alignment issues. Only a couple of months later, the Check Engine Light began flashing in our seven month old vehicle. I took it back to Nalley VW, and they determined the car had a bad fuel injector that needed to be replaced. In order to conduct this repair, they informed me they would need to remove the front bumper, the head lights, and the grill. As soon as I received the news that Nalley VW was going to have to remove all these parts in order to replace the warrantied parts, I knew the body work would suffer from their lack of handiwork and attention to detail. After completing the repair and reassembling the vehicle I knew there would be problems with their work. Just as I suspected when they put the car back together, the parts removed were no longer flush, and it was completely misaligned (worse than ever before). I immediately called VW Customer Care. Unfortunately, they couldn't help me, because the new misalignment was not a warranty issue. Nonetheless, I took my complaints (again, all of which were documented with photos and explanations) back to Nalley VW, and they tried to get it right the second time. Instead of fixing the issues cited (i.e. missing clips and screws, as well as newly cracked pieces of plastic, etc.) they actually broke more things! Also, I now have a scratch in the paint. Here’s the kicker: they will not cover those costs, nor do they want to repair it! The broken part? They argue: It is not broken, rather it just looks broken…besides it is not a visible part. The remaining misaligned parts? Well, they said: The gaps are within the threshold of the VW handbook’s standards. Customer service: 0/5 stars! They never pick up the phone. I must call the front lady and she says, I will let them know, and the next available Service Advisor will call you back. They NEVER called me back. The only good thing about this place was their ability to provide you with a loaner vehicle…even though they later made up things, such as: you can't cross states with the loaner vehicle. They never told us such issues/rules prior to me escalating this issue with VW Customer Care, despite being fully aware that we live in a neighboring state. Lastly, I just want to note that they never go with you to the car and talk about the things that they have done after your vehicle has been “repaired.” While they did review my issues/concerns when I was dropping my car off, they never once did it after work had been completed. Every other dealer I have conducted business with would at least take five minutes to review the things that they repaired. More

Great Experience I was very nervous going into the dealership as this was my first new car purchase. Bill Rosenberg and Negus Graham were AMAZING. This has been the be I was very nervous going into the dealership as this was my first new car purchase. Bill Rosenberg and Negus Graham were AMAZING. This has been the best experience I have ever had at a dealership. I loved that they were both honest and really worked with me. I could tell that they did everything they could to get me in the car I really wanted. I'm so happy everything worked out. I will be coming back to this location time and time again all thanks to Bill and Negus. More

Thanks Silvia Went in on 12/13/18. Was greeted by Silvia. Smooth, easy transaction. Professional and never pushy. I would highly recommend. Love the car and my firs Went in on 12/13/18. Was greeted by Silvia. Smooth, easy transaction. Professional and never pushy. I would highly recommend. Love the car and my first time experience at Nalley More

Happy customer! The entire experience with Nalley Volkswagen was positive from beginning to end. Starting with a simple email to Talas Rogers inquire about a vehicle The entire experience with Nalley Volkswagen was positive from beginning to end. Starting with a simple email to Talas Rogers inquire about a vehicle for my Mom, to arriving at the dealership meeting with our salesperson, Silvia Egan. Silvia was very patient, listened to my Mom's needs, and helped her finally get the car of her dreams with no pressure or tricks. We would certainly recommend Nalley Volkswagen and are all for team Talas Rogers and Silvia Egan! More

walked out of the dealer super happy! Silvia was a great person to work and seal the deal with! She helped us step by step in insuring we got exactly the car we wanted. She made our experi Silvia was a great person to work and seal the deal with! She helped us step by step in insuring we got exactly the car we wanted. She made our experience at Volkswagen very great so did all the people there. Everyone was very friendly, patient, and easy to work with. Will definitely recommend people to purchase their cars here! More

Professional, Friendly, Accomodating The TDI that I purchased was originally "not for sale" that was supposed to be sent to an auction. The Sales manager Talas worked with me because it w The TDI that I purchased was originally "not for sale" that was supposed to be sent to an auction. The Sales manager Talas worked with me because it was the only one on their lot. He put new tires on the car, fixed a wheel bearing, and got me a great price. I was very happy with how the took care of me as their customer. Silvia was incredibly nice and was the best agent to work with. The dealership was no pressure, down to earth, good people. More

Excellent service and professionalism. Silvia provided exceptional service with absolute professionalism. No tricks. Everything clear, concise, and prompt. I would recommend her to anyon Silvia provided exceptional service with absolute professionalism. No tricks. Everything clear, concise, and prompt. I would recommend her to anyone looking for a vehicle at Nalley. More

Great customer service . He is friendly and took the time to show me the car, answered all my questions, also offered to bring back the car for a complete detail since it wa . He is friendly and took the time to show me the car, answered all my questions, also offered to bring back the car for a complete detail since it was late night when we bought it. I'm pleased with his assistance and definitely will recommend friends and family. More

Very knowledgeable, excellent service. I had the best experience at Nalley VW. John Prattes made sure we received an honest price for the 2018 Tiguan we purchased. I will only purchase vehi I had the best experience at Nalley VW. John Prattes made sure we received an honest price for the 2018 Tiguan we purchased. I will only purchase vehicles from this dealership in the future because of how he and his team made our last purchase. Thank you! More

She was always there!! We had a particular car purchase (Online/from Germany) Silvia made sure all the process worked smoothly, and she was always on top of things. She mana We had a particular car purchase (Online/from Germany) Silvia made sure all the process worked smoothly, and she was always on top of things. She managed to stay in communication, considering time difference: answering all our questions very kindly and in detail. We really liked working with her. When we met her in person, she was very kind, friendly and very knowledgeable. We recommend her 100%! More