Nalley Volkswagen
Alpharetta, GA
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A teenager car John Prattes came referred to us by a friend! He took great care of us. And Andrew Krum was our salesperson and he was hospitable and friendly and ver John Prattes came referred to us by a friend! He took great care of us. And Andrew Krum was our salesperson and he was hospitable and friendly and very kind! More
Amazing!! Cuando uno está pensando cambiar el carro, y más si es de otra marca, le entran muchas dudas pero con Silvia fue muy fácil decidir! Muy buena en ayuda Cuando uno está pensando cambiar el carro, y más si es de otra marca, le entran muchas dudas pero con Silvia fue muy fácil decidir! Muy buena en ayudarte en conseguir el carro de tus sueños!! Si algún días quieres cambiar el carro no dudes en llamarla, de verdad, contesta todas tus dudas y no pierdes mucho tiempo. Muchas gracias Silvia por hacer la mejor experiencia en la compra de mi Tiguan!! More
Great deal and service Andrew was very personable and friendly. He had the car we wanted to test drive all ready to go. He answered all our questions and helped us get a gre Andrew was very personable and friendly. He had the car we wanted to test drive all ready to go. He answered all our questions and helped us get a great deal. Deamon went the extra mile to make sure we were happy with our purchase. Overall, it was a great and low pressure buying experience. More
They had the Tiguan I was looking for Very efficient. Beautiful facility. Andrew listened to my many concerns and specific wants. Overall I was pleased with the buying experience. I do not Very efficient. Beautiful facility. Andrew listened to my many concerns and specific wants. Overall I was pleased with the buying experience. I do not like the new body style they didn't try to push me into a vehicle I didn't want. I forgot the finance managers name but he was also very helpful, forgive me. More
Awesome Dealership and experience!!!! My experience at this dealership was great from my 1st call to the dealership to the final sale. I’m a single mom and needed another car and I felt s My experience at this dealership was great from my 1st call to the dealership to the final sale. I’m a single mom and needed another car and I felt so comfortable at this dealership and did not feel I was taken advantage of in anyway. My experience with my salesman- Xavier was wonderful. The car I came in for was sold right before I came and Xavier told me about other options and very patient with all my questions. The experience was smooth and even the financed department was nice and willing to work in my budget.... I worked with Talas Rogers and nequs graham both were so nice and made me feel very comfortable being at dealership by myself.. I know people say women should never go to dealership Alone but I think this dealership is built on integrity and honesty... the whole office is nice _ more like chick- fil-la customer service!! Everyone at the office is very nice. Ask for Xavier for your next car experience More
Fake multipoint inspection I go here for the oil change now, because the closer vw let me go home with dripping oil. The service is done quick. The free multi point inspection s I go here for the oil change now, because the closer vw let me go home with dripping oil. The service is done quick. The free multi point inspection seems fake. I have a burnt out headlight but they gave me a green on that part. I also had a professional change a filter in my car, watching them change it. Had the filter changed 1 day before the oil change. Vw claim that it already needs to he changed again. So if they lie about these little things i would be scared about what they actually check. May need to go somewhere else and see if they do the same thing. Plus, the free car wash and vaccuum takes an extra hour after your service is done seems odd. After my service people were standing doing nothing because of the lack of vehicles to service. Becareful on what they tell you that needs fixing. More
Knowledgeable and Helpful! Talas helped me find the exact car I was looking for and worked with me on a price! Never, have I ever had a better experience dealing with a car deal Talas helped me find the exact car I was looking for and worked with me on a price! Never, have I ever had a better experience dealing with a car dealership! I would recommend him to anyone looking for a car. He made me feel like my concerns, and needs were important and made my experience a great one! More
Great Experience with pre-owned purchase I have nothing but positive words for this dealership. Silvia is great to deal with. She is so kind and helpful and answered any questions we had. You I have nothing but positive words for this dealership. Silvia is great to deal with. She is so kind and helpful and answered any questions we had. You can tell she enjoys working with people and wants you to leave with a good feeling about your purchase. Talas is the manager of the used cars and he was also great to deal with. We had a good time joking around and learning about each others families. Negus is also super to deal with in the $$$ department! I will definitely look here when it is time to purchase another vehicle! More
Avoid their service department if you value your sanity Do you enjoy mind blowingly bad communication? Are you a fan of broken commitments? Well then look no further friends because this is the service depa Do you enjoy mind blowingly bad communication? Are you a fan of broken commitments? Well then look no further friends because this is the service department for you! I purchased my 2019 Passat about 1.5 months ago at a dealership in Marietta. As I was driving it, I noticed a vibration in my dash. As the dealership I purchased the car was an hour away, I thought I would give Nalley VW a shot since it was much closer. We will call this a HUGE mistake. - I went on Saturday the 6th to take my car in for diagnosis. I was told oh sorry we don't do that on the weekend. Well okay then. - I was then told by Dave that I could bring it back and that they would call me on Monday to make arrangements for it to be brought in and provide me with a loaner. That call didn't come until five days later and I was told I had to bring my car in that afternoon or they couldn't get me a loaner. So off I went to Nalley again. - The experience taking my car in was fine. I wasn't a fan of the loaner as I had just brought in my pretty new Passat and they gave me a 2014 Jetta. - After 3.5 days I hadn't heard a peep (one of those days was a Sunday so didn't expect anything there). I finally called on day four to find out what was going on. I was told they had found the problem, ordered a part and it would be ready that afternoon. - After another two unanswered calls later that afternoon to see when I could come by, I finally had enough as it was almost 5pm so I decided to just go over there. As I was pulling in the lot, they called to tell me it was ready. - As I was driving home, I noticed two scuff marks on my NEW CAR interior that weren't there when I dropped it off. After two days, the vibration had returned. Yippee. - I received an email survey around this time and provided my honest experience (as described above). I received a call the next morning asking me to bring the car back, telling me they would have a loaner for me (or an Enterprise rental) that was at least on par with a Passat, and would detail my vehicle. I foolishly believed this would happen, and made an appointment for eight days later so they could have time to plan for the loaner. - I arrived for my third trip to Nalley 20 minutes early. I knew there was trouble when they indicated my paperwork said drop off and not loaner. - The service person at the desk went to check with the lady responsible for the loaner cars and she said that she never guaranteed any loaner. Eventually they decided they would call Enterprise to get me a rental. I was then sent off to the waiting room. - After waiting for 45 minutes, with yet again no update or communication, I had finally reached the point where I had enough. I went to the service desk, asked for the service manager and my keys as I wasn't about to let them touch my car after this mess today. - The service manager was very understanding and listened. I wanted to be clear the reason I would never return to Nalley VW was the horrid communication and the lack of trust I now have in their team to follow through on anything. So there you have it friends. If you need service on your VW, absolutely stay far away from Nalley VW. More
My 3rd deal with Silvia My experience at Silvia was excellent. I am a VW girl and this is my third car with Silvia. She is always very helpful, and honest! also I feel very c My experience at Silvia was excellent. I am a VW girl and this is my third car with Silvia. She is always very helpful, and honest! also I feel very comfortable to be able to speak with her in my primary language (Spanish). Thanks for always find the best deals for our family. More