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Nalley Volkswagen

Alpharetta, GA

3.6
249 Reviews

1550 Mansell Rd

Alpharetta, GA

30009

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Showing 249 reviews

August 26, 2019

A teenager car John Prattes came referred to us by a friend! He took great care of us. And Andrew Krum was our salesperson and he was hospitable and friendly and ver More

by M.M.G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Prattes, Andrew Krum
August 11, 2019

Amazing!! Cuando uno está pensando cambiar el carro, y más si es de otra marca, le entran muchas dudas pero con Silvia fue muy fácil decidir! Muy buena en ayuda More

by Saraujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Silvia Egan
August 10, 2019

Great deal and service Andrew was very personable and friendly. He had the car we wanted to test drive all ready to go. He answered all our questions and helped us get a gre More

by JenS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daemon Seard, Andrew Krum
August 07, 2019

They had the Tiguan I was looking for Very efficient. Beautiful facility. Andrew listened to my many concerns and specific wants. Overall I was pleased with the buying experience. I do not More

by Nattat1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Krum
July 27, 2019

Awesome Dealership and experience!!!! My experience at this dealership was great from my 1st call to the dealership to the final sale. I’m a single mom and needed another car and I felt s More

by Chemeka2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier , Talas Rogers
July 18, 2019

Fake multipoint inspection I go here for the oil change now, because the closer vw let me go home with dripping oil. The service is done quick. The free multi point inspection s More

by sheepfu4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
do not remember
May 08, 2019

Knowledgeable and Helpful! Talas helped me find the exact car I was looking for and worked with me on a price! Never, have I ever had a better experience dealing with a car deal More

by Desirae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Talas Rogers
May 06, 2019

Great Experience with pre-owned purchase I have nothing but positive words for this dealership. Silvia is great to deal with. She is so kind and helpful and answered any questions we had. You More

by Satty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Negus, Silvia Egan, Talas Rogers
May 03, 2019

Avoid their service department if you value your sanity Do you enjoy mind blowingly bad communication? Are you a fan of broken commitments? Well then look no further friends because this is the service depa More

by SamanthaS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave
May 18, 2019 -

Nalley Volkswagen responded

Samantha, I understand your frustration with the vehicle that you purchased at the other dealership. I thank you for the opportunity to try and resolve the issue you are having with the vehicle. I apologize that we did not fix the problem. With a rattle in the dash it can be very difficult to find and also very annoying to you. Our technicians did try to locate the noise without success. I understand that when our shop foreman asked to ride with you to hear the noise you were at your wits end with us and you did not want to spend any more time trying to find the source of the noise. I do apologize that we were unable to make you happy. I also apologize for the lack of communication from our service advisor, he should have let you know exactly what we had done and what we felt we needed to do to find the dreaded noise. As for the scuffs, we will gladly repair them if you are willing to come back and let us take care of them. Please contact me with any questions or concerns. You are a valued customer. Thank you

February 19, 2019

My 3rd deal with Silvia My experience at Silvia was excellent. I am a VW girl and this is my third car with Silvia. She is always very helpful, and honest! also I feel very c More

by Xime0380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Silvia Egan
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