Nalley Volkswagen

We leased the top of the line VW Atlas from Nalley VW in April of this year (2024). The sales experience was great and we appreciate the way that Jerry worked with us to make it easy to car shop with our 3- April of this year (2024). The sales experience was great and we appreciate the way that Jerry worked with us to make it easy to car shop with our 3-year old. We left with the vehicle feeling like we would return to him for our next vehicle. After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the dealership assured me that it will get repaired as soon as possible. We decided to take possession of the vehicle knowing that we’ll just take back in for a quick fix within a few weeks. I did take the vehicle back in the following weeks, and the recommendation after Jerry had someone look at it was to get the seat replaced. Jerry has our interest at heart and I agreed with the resolution. Unfortunately Nalley VW has not been able to replace the seat after numerous follow-ups (even with the assembly plant just up the road in Chattanooga) and we’ve had the vehicle for 4 months now. The lack of quality and service at VW has been disappointing. More

I am writing this letter to formally lodge a complaint against Nalley Volkswagen of Alpharetta Nalley Volkswagen of Alpharetta for improper vehicle maintenance service and extremely irresponsible post-ser against Nalley Volkswagen of Alpharetta Nalley Volkswagen of Alpharetta for improper vehicle maintenance service and extremely irresponsible post-service handling on April 17, 2024. The details are as follows: On April 17, 2024, at 11:00 AM, I drove my Volkswagen Tiguan to Nalley Volkswagen of Alpharetta (address: 1550 Mansell Rd, Alpharetta, GA 30009) for brake fluid and transmission fluid replacement. After waiting for three hours, I was informed that the replacement of both fluids had been completed. I paid $569.15 (see attached invoice) and took my vehicle home. Upon returning home, I immediately used an electronic brake fluid tester to check the newly replaced brake fluid. The tester's red light illuminated, indicating that the brake fluid needed to be replaced (i.e., your company did not replace the brake fluid). Additionally, the brake fluid appeared visibly murky. I then tested the brake fluid in several other vehicles at home, all of which showed a green light, proving that the tester was functioning correctly, and confirming that the brake fluid in my serviced vehicle had not been replaced. I immediately contacted Nalley VW of Alpharetta's customer service to inquire about the situation. The customer service representative informed me that the employee who assisted me that day had already left and promised to report the issue to the management. However, I received no feedback the next day. The following afternoon, I visited Nalley VW of Alpharetta again to inquire. The staff informed me that the employee who assisted me the previous day was on leave. They ignored my concerns about the brake fluid not being replaced and directly promised to replace the brake fluid the next morning. On the third morning, I returned to Nalley VW of Alpharetta for further negotiation. They finally replaced the brake fluid and tested it with the same tester, which showed a green light, confirming that the brake fluid had been properly replaced. This incident proves that Nalley VW of Alpharetta engaged in fraudulent behavior on April 17 by falsely claiming to have replaced the brake fluid while actually not doing so, yet charging for the service.Additionally, I had the transmission fluid replaced, but due to the lack of necessary testing equipment, I cannot confirm whether the transmission fluid was also not replaced and charged for. My concerns about the transmission fluid replacement were also disregarded. Additionally, it is particularly important to mention that the manager handling our complaint, named Aaron Lenamond, assured us in front of his staff that he would resolve the dispute properly. However, he became completely unreachable afterward, with the employees answering the phone always claiming that he was in a meeting. I do not understand how someone with such handling capability and attitude can hold the title of Manager in a Volkswagen dealership. We chose Nalley VW of Alpharetta for vehicle maintenance because we trusted that a large, professional company would provide high-quality service and give us peace of mind. Unexpectedly, they exploited customer trust, engaged in fraudulent behavior, violated customer interests, and seriously broke the law. It is imaginable how many customers would be deceived without a tester (as most customers rely on trust in the company and do not perform any tests).Furthermore, the condition of the transmission and brake fluids directly affects vehicle safety, as well as the safety of drivers, passengers, and pedestrians. Engaging in such fraudulent behavior for financial gain is tantamount to endangering lives. More

Scheduled 3 visits, explained that I needed to wait for diagnostic, then schedule the repair at a later date. Today, appointment at 7am. The gates were closed until 7:20am. After 2 calls someone finally ca diagnostic, then schedule the repair at a later date. Today, appointment at 7am. The gates were closed until 7:20am. After 2 calls someone finally came to open the gate. Then was told again that I needed to leave my vehicle for 3 days to get a diagnostic done. Poor communication and will never return. If you can't manage to open your gates, nor communicate; why would I ever believe you could fix my Atlas? Asked for the GM to return my call, probably need to sit out front for a couple days. More

Sales person was great with communication but my CPO 22’ Tiguan had a broken side mirror cover which popped off on the highway when we left the dealership to head home . We did not notice the broken cover p Tiguan had a broken side mirror cover which popped off on the highway when we left the dealership to head home . We did not notice the broken cover prior to signing or would have requested it to be fixed. It was definitely shady as I’m sure they knew it was broken because all of the side mirror clasps were half way cracked . Smh no way a 100+ point VW CPO inspection was completed . Update : NOW the check engine light is on. No one at the dealership is actually responding. We received the below google response but once called and emailed no response has been received. Unfortunately now we will be contacting VW corporate due to no resolve. More

I am from Roswell/Alpharetta…. So I have seen this dealership go from Gossett to Nalley….. over the last 13 years I personally bought 5 cars here, and sent other family who bought So I have seen this dealership go from Gossett to Nalley….. over the last 13 years I personally bought 5 cars here, and sent other family who bought 3 cars. So I am very accustom to what service should be like ….. spoiler alert…. Shop other dealerships before you buy here, don’t get roped into this one, here are the reasons why, I promise you will find a better experience in Chamblee, Stone Mountain and Marietta… 1. They have excellent sales people, however the rest of the staff lacks work ethic and ability to provide a quality job for the customer. 2. They won’t shop rates, they will give you the highest rate possible and tell you you can shop them yourself and later finance with a bank. 3. They will tell you to go to car max to make your trade and bring them cash instead of doing the leg work on an appraisal. **4. They are not carful with your car…. They damages my car in the appraisal and would not review the camera footage even though they camera had recording. ** I feel I have to be honest. The finance manager is not respectful of time and his attitude and ability to treat people with respect is lacking! I would not recommend to anyone to go here for at least 6 months to a year…. That’s how long it usually takes to get bad apples out and new people trained. I’m actually making a purchase this weekend at another VW dealership because this one could not be honest, respectful, or provide quality service. More