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Nalley Volkswagen
Alpharetta, GA
270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 270 reviews
May 02, 2025
The dealership treats customers with respect and at least in my experience there was no pressure. The Salesperson I worked with, Tom, was knowledgeable on the behavior and performance of the vehicle we wa in my experience there was no pressure. The Salesperson I worked with, Tom, was knowledgeable on the behavior and performance of the vehicle we wanted to purchase. Most importantly, I felt that Tom played the role of a fiduciary in the transaction, which was a key point in my decision to buy from this dealership. Tom went above and beyond, even checking on my service warranty with the service department to confirm everything! I would definitely buy again from Nalley VW! More
by SA
Employees Worked With
Tom Finnick
May 01, 2025
Brian O’Conner and Yasir were awesome to work with and got me in the vehicle I wanted. They were transparent and honest throughout the whole process. I definitely recommend work with them. got me in the vehicle I wanted. They were transparent and honest throughout the whole process. I definitely recommend work with them. More
by Andrewmassaro247
Employees Worked With
Brian O’Conner, Yasir Oraif
April 21, 2025
Not satisfied with the service. I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I agreed based on that. But after the work was done, they said they weren’t applying the discount anymore and I had to pay the full price. If I had known that upfront, I never would’ve agreed to the service. They also told me it would only take 2 hours, but I ended up waiting over 6 hours. The whole process was frustrating and way more expensive than expected. Just a heads up when Nalley says they're giving you a guarantee or a deal, don't take it at face value. They charged me about 4 times more than what other shops quoted me for the same work. Be careful and get everything in writing before you agree to anything. More
by Parsanovin
Employees Worked With
Andre brooks, John Prattes, Craig Camay
April 02, 2025
Great attention. A lot of programs to get a car and I’m happy with my Taos A lot of programs to get a car and I’m happy with my Taos More
by ing.oscareza
Employees Worked With
Silvia Egan, Jerry Mccoy, Tom Finnick, John Prattes, Craig Camay, Robin Salomone, Yasir Oraif, Andrew Krum
April 02, 2025
We leased the top of the line VW Atlas from Nalley VW in April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the d April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the dealership assured me that it will get repaired as soon as possible. We decided to take possession of the vehicle knowing that we’ll just take back in for a quick fix within a few weeks. I did take the vehicle back in the following weeks, and the recommendation was to get the seat cover replaced. It took 11 months and countless follow ups to get Nalley VW to replace the seat cover. The lack of service at this VW dealership and the poor quality of what is a $50K vehicle has been disappointing. More
by Bosman
Employees Worked With
Dealt with sales, parts, and service
March 29, 2025
I would rate this dealership 0 stars if I could, but as a service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as poor of an experience. No service lane, nobody to greet you outside. After walking in, the service advisors didn’t even look up from their computers until I greeted them myself. My advisor didn’t introduce himself, nor did he tell me what would be done to my car until the paperwork was in front of me asking to sign, and I had to ask. He did not ask if I had any other concerns with the car. I was not directed to any waiting area. The service took 2.5 hours for an oil change, tire rotation, and inspection on a car with 10,000 miles. The place was empty. I had to ask if my car was done, which it was, and I have no idea for how long. I was walked to my car, only to be asked to fill out the survey with 5 stars. Not one part of my advisor’s service was worth even a 3 star rating. No loaners or even Uber available. I get it- the dealership is unable to provide the luxuries that account for a 5 star experience, and that is not on the advisors. But at least make sure the customer is informed, all important questions are asked, and service is friendly. More
by Emily
Employees Worked With
Nobody I worked with is here
March 22, 2025
At every process of getting my new car, everything was thoroughly explained to me. All of my concerns and questions were addressed and answered! thoroughly explained to me. All of my concerns and questions were addressed and answered! More
by rtyce80
Employees Worked With
Alana, Silvia Egan
