Nalley Volkswagen

We leased the top of the line VW Atlas from Nalley VW in April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the d April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the dealership assured me that it will get repaired as soon as possible. We decided to take possession of the vehicle knowing that we’ll just take back in for a quick fix within a few weeks. I did take the vehicle back in the following weeks, and the recommendation was to get the seat cover replaced. It took 11 months and countless follow ups to get Nalley VW to replace the seat cover. The lack of service at this VW dealership and the poor quality of what is a $50K vehicle has been disappointing. More

Great attention. A lot of programs to get a car and I’m happy with my Taos A lot of programs to get a car and I’m happy with my Taos More

I would rate this dealership 0 stars if I could, but as a service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as poor of an experience. No service lane, nobody to greet you outside. After walking in, the service advisors didn’t even look up from their computers until I greeted them myself. My advisor didn’t introduce himself, nor did he tell me what would be done to my car until the paperwork was in front of me asking to sign, and I had to ask. He did not ask if I had any other concerns with the car. I was not directed to any waiting area. The service took 2.5 hours for an oil change, tire rotation, and inspection on a car with 10,000 miles. The place was empty. I had to ask if my car was done, which it was, and I have no idea for how long. I was walked to my car, only to be asked to fill out the survey with 5 stars. Not one part of my advisor’s service was worth even a 3 star rating. No loaners or even Uber available. I get it- the dealership is unable to provide the luxuries that account for a 5 star experience, and that is not on the advisors. But at least make sure the customer is informed, all important questions are asked, and service is friendly. More

At every process of getting my new car, everything was thoroughly explained to me. All of my concerns and questions were addressed and answered! thoroughly explained to me. All of my concerns and questions were addressed and answered! More

The team was very professional, very attentive to my needs, even while I was going through some family challenges. needs, even while I was going through some family challenges. More

I had an excellent experience at your dealership. The service was top-notch, and Andre was very professional and helpful. He made a progress the process smooth and enjoyable. The service was top-notch, and Andre was very professional and helpful. He made a progress the process smooth and enjoyable. More

Very clean, friendly people, great customer service waiting area , the only thing that I didn’t like was that the price I was quoted with the cupón was not even close to the price I paid waiting area , the only thing that I didn’t like was that the price I was quoted with the cupón was not even close to the price I paid More

This place is awesome. They don’t push you around extremely professional both the sales manager and Tom were great. They listen to my son‘s need and they delivered with no They don’t push you around extremely professional both the sales manager and Tom were great. They listen to my son‘s need and they delivered with no hassle. I bought a Jetta three years ago for my first son and a and now a Tiguan for my other son I strongly Strongly recommend buying from them ask for Tom More

Good Dealership with attention and respectful to your choice of vehicle and with good attitude choice of vehicle and with good attitude More

Good service, polite professionals and they don't put any pressure on you at the time of purchase. I had a great experience with service, especially with the salesperson Tom Finnick, who was attentive and pressure on you at the time of purchase. I had a great experience with service, especially with the salesperson Tom Finnick, who was attentive and professional with the service, both at the time of sale and after the sale, when I had to resolve a problem. More