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Nalley Volkswagen
Alpharetta, GA
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 266 reviews
April 21, 2025
Not satisfied with the service. I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I agreed based on that. But after the work was done, they said they weren’t applying the discount anymore and I had to pay the full price. If I had known that upfront, I never would’ve agreed to the service. They also told me it would only take 2 hours, but I ended up waiting over 6 hours. The whole process was frustrating and way more expensive than expected. Just a heads up when Nalley says they're giving you a guarantee or a deal, don't take it at face value. They charged me about 4 times more than what other shops quoted me for the same work. Be careful and get everything in writing before you agree to anything. More
by Parsanovin
Employees Worked With
Andre brooks, John Prattes, Craig Camay
April 02, 2025
We leased the top of the line VW Atlas from Nalley VW in April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the d April of this year (2024). After our test drive, I noticed the stitching in the front passenger seat was coming loose pretty significantly, and the dealership assured me that it will get repaired as soon as possible. We decided to take possession of the vehicle knowing that we’ll just take back in for a quick fix within a few weeks. I did take the vehicle back in the following weeks, and the recommendation was to get the seat cover replaced. It took 11 months and countless follow ups to get Nalley VW to replace the seat cover. The lack of service at this VW dealership and the poor quality of what is a $50K vehicle has been disappointing. More
by Bosman
Employees Worked With
Dealt with sales, parts, and service
March 29, 2025
I would rate this dealership 0 stars if I could, but as a service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as service advisor myself, I understand the importance of these surveys. My car buying experience was a bad start, and service followed up with just as poor of an experience. No service lane, nobody to greet you outside. After walking in, the service advisors didn’t even look up from their computers until I greeted them myself. My advisor didn’t introduce himself, nor did he tell me what would be done to my car until the paperwork was in front of me asking to sign, and I had to ask. He did not ask if I had any other concerns with the car. I was not directed to any waiting area. The service took 2.5 hours for an oil change, tire rotation, and inspection on a car with 10,000 miles. The place was empty. I had to ask if my car was done, which it was, and I have no idea for how long. I was walked to my car, only to be asked to fill out the survey with 5 stars. Not one part of my advisor’s service was worth even a 3 star rating. No loaners or even Uber available. I get it- the dealership is unable to provide the luxuries that account for a 5 star experience, and that is not on the advisors. But at least make sure the customer is informed, all important questions are asked, and service is friendly. More
by Emily
Employees Worked With
Nobody I worked with is here
March 22, 2025
At every process of getting my new car, everything was thoroughly explained to me. All of my concerns and questions were addressed and answered! thoroughly explained to me. All of my concerns and questions were addressed and answered! More
by rtyce80
Employees Worked With
Alana, Silvia Egan
March 15, 2025
I had an excellent experience at your dealership. The service was top-notch, and Andre was very professional and helpful. He made a progress the process smooth and enjoyable. The service was top-notch, and Andre was very professional and helpful. He made a progress the process smooth and enjoyable. More
by JC
Employees Worked With
Andre
March 13, 2025
Very clean, friendly people, great customer service waiting area , the only thing that I didn’t like was that the price I was quoted with the cupón was not even close to the price I paid waiting area , the only thing that I didn’t like was that the price I was quoted with the cupón was not even close to the price I paid More
by vladimir49
Employees Worked With
Do not remember his name
March 12, 2025
This place is awesome. They don’t push you around extremely professional both the sales manager and Tom were great. They listen to my son‘s need and they delivered with no They don’t push you around extremely professional both the sales manager and Tom were great. They listen to my son‘s need and they delivered with no hassle. I bought a Jetta three years ago for my first son and a and now a Tiguan for my other son I strongly Strongly recommend buying from them ask for Tom More
by yfahmane
Employees Worked With
Sales manager forgot the name , Tom Finnick
