Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota of Roswell
Roswell, GA
1,453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,453 reviews
April 21, 2012
Don't go here! You will be ripped off! I went there to get a recalled part replaced. The car was working perfectly before I arrived, but when I left, it was running awful. When I arrived, the mechanic tol get a recalled part replaced. The car was working perfectly before I arrived, but when I left, it was running awful. When I arrived, the mechanic told me I needed to get a "throttle cleaning" for $100, because once he replaced the recalled part, my car would have trouble running. He said I should have had a throttle cleaning at both the 30k and 70k mileage points, and it was typical maintenance. All of it was lies, but luckily I had iphone and found the cost to do it yourself was about $4 and needed only around the 125k mark; so, I told them no to the throttle cleaning. Unfortunately, I didn't listen to my gut and had them replace the recalled part and they totally messed up my car. I don't know yet what they have done to it, but I'm taking to a mechanic and then I'm taking Nalley to small claims court to repair the damage they caused. I wish I had taken the time to read all the reviews. Any positive reviews are likely employees. More
by HonestywantedinAtlanta
Employees Worked With
unknown name
April 17, 2012
I was very reluctant to return to Toyota after horrible experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuin experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuinely seem to care about their customers. I brought my wife in to eliminate the Highlander from our shopping list, but my wife fell in love with a Sienna, and we leased one. If it had not been for the accomodating staff I would have walked out! Thanks to all. More
by aseider
Employees Worked With
Martin, Tyler, Eugene, Lisa
April 09, 2012
I purchased a truck on a Wednesday and took it home A/C stop working and contacted dealership and they looked it over and stated it just so happened it went out after i took it home a day later.Went to A/C stop working and contacted dealership and they looked it over and stated it just so happened it went out after i took it home a day later.Went to A/C shop and they stated someone already been up in AC unit because dye was detected. So I feel I was shamed by this dealership, will not recommend them again. Also interest rates were more when closing on vehicle than they stated it will be on my inital visit. Just not to much of a trustworthy dealership. More
by Rontogo22
Employees Worked With
Used Car Manager
February 27, 2012
The service advisor was courteous, showed and explained what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was per what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was performed and asked if I would need a shuttle to pick me up. More
by axn187
Employees Worked With
Cheri Norry
February 11, 2012
Price discount on front end. amber (sales) and John (finance) were friendly, responsive and made purchase simple. I would highly recommend this dealer to friends and family. (finance) were friendly, responsive and made purchase simple. I would highly recommend this dealer to friends and family. More
by bobbyraybill
Employees Worked With
Amber-Boynton Williams, Jogn Pullian
January 31, 2012
I went in for an oil change and tire rotation. Ben Brown was very helpful in getting the job done. He was very professional and even threw in a free car wash. He also provided me with contact information if was very helpful in getting the job done. He was very professional and even threw in a free car wash. He also provided me with contact information if I have any future questions or concerns about my toyota maintenence plan. I only rated it a 4 due to the timeliness of the job. Takes about and hr and half for the services stated above; other than that, everything was great. Thanks guys. More
by JaymeJbo
Employees Worked With
Ben Brown
January 24, 2012
OK..so I love Toyota!Have had several,my parents and my son also.My Dad and I actually bought 2 of the first Starlet's.Was loving my sporty little Corolla/sunroof until someone came thru a stop sign and to son also.My Dad and I actually bought 2 of the first Starlet's.Was loving my sporty little Corolla/sunroof until someone came thru a stop sign and totaled it.Unfortunatly insurance did not pay out enough to get a new one.This was my first experience buying a used/dealer vehicle.Jeff,Jerry,Mark and Eugene were great!Negotiations went well..never felt pushed or pressured.Even after I signed on the dotted line, they worked with me to resolve some "used car issues".Very pleasant dealership to work with AND they have great coffee! More
by itsacamrynow
Employees Worked With
Jeff,Jerry,Mark,Eugene
January 08, 2012
Soon after the General Manager, Dewayne Fairchild, responded to my review, I received a phone call from Mark Harrington, the Used Car Manager at Nalley Toyota. He said that they would like me to bring responded to my review, I received a phone call from Mark Harrington, the Used Car Manager at Nalley Toyota. He said that they would like me to bring my vehicle in so that they could take care of my Camry. Mark was very courteous, accommodating, and willing to make things right, as was the Service Consultant, Jeremy McCluggage. I am very appreciative of the way I was treated, and it has turned my opinion of my experience around. I appreciate good customer service and I believe I can trust that my vehicle will be taken care of each time I bring it to be serviced in the future. More
by rlbak1
Employees Worked With
Mark Harrington-Used Car Manager
December 31, 2011
Customer Service? Once you buy your used vehicle, don't expect much. I bought a used vehicle 3 weeks ago and it needed some fixes which were agreed upon at the time of sale. I noticed a shimmy upon breakin expect much. I bought a used vehicle 3 weeks ago and it needed some fixes which were agreed upon at the time of sale. I noticed a shimmy upon breaking, days after the purchase that I didn't notice on test drive because I drove it such a short distance. I told the dealership that I would like this looked at and fixed also. After they looked at they said I needed it was the rotors that needed turning, but that I would have to pay for it. They were going to charge $300. I was very shocked and disappointed that they wouldn't take care of this because after all the car is "Certified". I spoke with Jerry Brown, the used care manager, who has an "I don't care about you now that you've bought a used car" attitude, and told me that "we are not an open checkbook", when he knows he should have taken care of a problem he called "wear and tear". I have had the car less 3 weeks. It was "wear and tear", but it wasn't from me, yet he doesn't care. Beware of the "certification", you may want to take the vehicle elsewhere to have it looked over since you cannot trust the certification. According to Jerry Brown, they check off things as "within acceptable guidelines", so you may find yourself paying out of pocket for repairs sooner than you think. I trusted that I would receive good customer care, but this dealership has lost my trust and has lost a customer. I will NOT EVER take my car to be worked on at Nalley after dealing with the Used Car manager. More
by rlbak1
Employees Worked With
Jerry Brown
December 20, 2011
Arrogant nature from dealership service manager. 1) Arrogant nature from dealership service manager. 1) Payed for transmission flush, never performed the work. 2) Charged $58 to look at a popping soun Arrogant nature from dealership service manager. 1) Payed for transmission flush, never performed the work. 2) Charged $58 to look at a popping sound, never found the issue asked for more money.The same issue fixed at cherokee county toyota for $0 and found a leaking steeing rod issue, fixed under warranty by Cherokee county toyota. After left a coule of messages didn't call me back, complained with toyota and they called by back, gave me $58 back and a transmission fluid flush.Arrogant service manager asked me to not to visit his service facility again.I told him as long as you have a 'TOYOTA' sticket i will come here if i want. More
by smart2000
Employees Worked With
Toad
