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Nalley Toyota of Roswell

Roswell, GA

4.7
1,449 Reviews

11130 Alpharetta Hwy

Roswell, GA

30076

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Showing 1,449 reviews

February 11, 2012

Price discount on front end. amber (sales) and John (finance) were friendly, responsive and made purchase simple. I would highly recommend this dealer to friends and family. More

by bobbyraybill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber-Boynton Williams, Jogn Pullian
January 31, 2012

I went in for an oil change and tire rotation. Ben Brown was very helpful in getting the job done. He was very professional and even threw in a free car wash. He also provided me with contact information if More

by JaymeJbo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Brown
January 24, 2012

OK..so I love Toyota!Have had several,my parents and my son also.My Dad and I actually bought 2 of the first Starlet's.Was loving my sporty little Corolla/sunroof until someone came thru a stop sign and to More

by itsacamrynow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff,Jerry,Mark,Eugene
January 08, 2012

Soon after the General Manager, Dewayne Fairchild, responded to my review, I received a phone call from Mark Harrington, the Used Car Manager at Nalley Toyota. He said that they would like me to bring More

by rlbak1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Harrington-Used Car Manager
December 31, 2011

Customer Service? Once you buy your used vehicle, don't expect much. I bought a used vehicle 3 weeks ago and it needed some fixes which were agreed upon at the time of sale. I noticed a shimmy upon breakin More

by rlbak1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Brown
Jan 03, 2012 -

Nalley Toyota of Roswell responded

Hello, This is Dewayne Fairchild, General Manager of Nalley Toyota. I’m very sorry to hear that you’ve had such a frustrating experience with your vehicle so soon after purchasing it. We do our best to sell pre-owned cars that are customer and road-ready, but as I’m sure you know, it’s not always possible to catch every potential problem ahead of time. That said, I would be glad to personally discuss your experience with you and see if there is anything I can do to help make this situation right. If you are interested, feel free to call me at 877-887-1925 or email dfairchild@nalleycars.com. I look forward to speaking with you.

December 20, 2011

Arrogant nature from dealership service manager. 1) Arrogant nature from dealership service manager. 1) Payed for transmission flush, never performed the work. 2) Charged $58 to look at a popping soun More

by smart2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toad
Dec 23, 2011 -

Nalley Toyota of Roswell responded

Hello, This is Dewayne Fairchild, General Manager at Nalley Toyota. I’m sorry to hear about your disappointment and distrust with our service, but I have gained a little more insight into your situation after talking with Joe, our service director. I would be glad to talk to you personally about your situation further—please call 877-887-1925 or email me at dfairchild@nalleycars.com. I look forward to hearing from you soon.

November 15, 2011

Ben, my customer service person, did a fine job. He was attentive and gave me timely updates on my car's status. He was extremely helpful and made sure that I knew if I had any problems whatsoever that I s More

by lrberke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Brown
November 02, 2011

Battery went dead. it was under warranty. Rolled into the dealership on a Saturday afternoon, they took me right in, replaced the battery at no charge and sent me on my way within an hour. I call that great More

by apaul90529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
October 13, 2011

I looked at a car a few times and every time the customer service was very good. It was made clear to me that the employees were not on commission which made the dealing experience a positive one. They were More

by corbija
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Miles
July 19, 2011

Purchasing my car from Nalley Toyota of Roswell was the best experience I could have asked for. Three weeks before my purchase I had been in a car accident, totaled my car and had never gone through the ca More

by rrb2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Dilbeck
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