Nalley Toyota of Roswell
Roswell, GA
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I live in Indiana and knew Dewayne from our college days (over 20 years ago). I wrote to him asking about a Toyota Prius, hoping he could give me some insight on buying one locally. The next thing I know, I (over 20 years ago). I wrote to him asking about a Toyota Prius, hoping he could give me some insight on buying one locally. The next thing I know, I had a Prius shipped to my house from Georgia. We did everything online and through email. This was the BEST car buying experience I have ever had. The car arrived in great shape and the service we received was incredible. I recommend this dealership to everyone. More
Purchased my first new car in 29 years. Kevin Kerth worked to find the vehicle I wanted at the price I was looking for. He did not pressure me to make quick decisions or hurry up. He answered questio worked to find the vehicle I wanted at the price I was looking for. He did not pressure me to make quick decisions or hurry up. He answered questions for me even after hours and on his days off. After our purchase, he walked me through the service area, introducing me to staff. He asked me if I ever had any difficulty in the service area to please contact him directly. Very pleasant experience. Other dealers either did not want to spend time with me at all when I drove up in a '95 Camry with paint peeling off it, or they tried to bait and switch me to higher priced cars when the vehicles they promised me over the phone were "hard to find or not available," or they tried to pressure me into signing a deal on the spot "to save me the trouble of having to come back again." More
will tell every one that i know not to buy a car from this dealer they will tell you anything to sell you a car ones you pay them they will not take your phone call if you have any problems i buy about 2 this dealer they will tell you anything to sell you a car ones you pay them they will not take your phone call if you have any problems i buy about 25 cars a year and at this dealer i had the worst overall experience More
I smelled a burning scent coming from the vehicle after the first test drive. I asked the Used car sales specialist John Daniels III, what was that smell? The Sales man advised us that the scent was probab the first test drive. I asked the Used car sales specialist John Daniels III, what was that smell? The Sales man advised us that the scent was probably from some cleaning chemical that was sprayed on the engine burning off, once the engine got hot. We asked to take another test drive, with the vehicle to see if we smelled the burning again, and we did. We asked the sales man to look into it. The sales man informed his manager,Jerry, who was standing outside when we pulled up, of the scent coming from the vehicle. After they both smelled the odor, the sales man told us that he would go ahead around the back and have the vehicle placed on the lift to see what was going on with it. We waited and the sales man came back and told us that everything was fine with the vehicle. We purchased the vehicle and left the dealership. When we got home, and parked the vehicle we smelled the same scent. My husband look under the vehicle and saw that it was wet, and dripping. We took it to our mechanic and he said that the gear box was leaking oil. The carfax, which we got from the dealer stated that they replaced the timing belt among other things. That would mean they had to have known about the leak. Also, when we asked for them to check out the truck on the lift they would have seen the oil leaking on the exhaust. THEY ARE LYING DECEIVING THIEVES! they refuse to give us back our money, and this was jus two days after buying the car. they were acting courteous on the first day, but when i brought the vehicle back with the problem, they didn't even offer me a bottle of water, and I was there with my two young children. More
I needed a headlight replaced quickly. I called they scheduled an appointment the same day, Cheri were ready to help me when I arrived. She told me the cost, accepted my coupon, called me when it was re scheduled an appointment the same day, Cheri were ready to help me when I arrived. She told me the cost, accepted my coupon, called me when it was ready and made the check out process quick and easy. What more can you ask of a service department. Cheri treated me like I was important. I will be back - heck, I have already been back - I told Cheri that I needed to scheduled maintenance on our Yaris and she worked me in to the schedule the next day. More
I recently purchased a 2012 Toyota Sienna from Nalley Toyota. I live in Alabama, so doing business with Nalley meant a total of 7 hours of driving for me. The time spent driving was well worth it for the Toyota. I live in Alabama, so doing business with Nalley meant a total of 7 hours of driving for me. The time spent driving was well worth it for the price I received and the service from all of the employees. I called the day before regarding the van and Torii was very helpful in getting some preliminary numbers together so I would have an “out the door” price before making the trip. Just to be sure she had stated everything correctly (and so I would not waste my time travelling for nothing), she wanted her sales manager to also talk to me. Within 15 minutes of hanging up with Torii, two sales managers called me back within a couple minutes of each other. I spoke to Tyler who confirmed the price and that they would be able to accommodate my situation. Without me asking, Tyler also offered to take the vehicle off of the lot so that he could guarantee it would still be there the next day when I arrived. He did not have to do that, but it was obvious that he had my best interests in mind. When I arrived the following day, the van was sitting out front ready for me to look at. Additionally, when I walked in and gave them my name, they immediately knew why I was there and I did not have to explain everything again. Chanel immediately helped me view the vehicle and sped up my trade in appraisal so that I would not have to wait longer than necessary. Anthony came to meet with me about the numbers they were looking at. It was awkward for me, because I am so used to acting skeptical and negotiating with dealers- but at Nalley, their first offer was so close to what I wanted (they were roughly $300 away from my ideal numbers) that I didn’t have anything to argue with them about. Even after tax and fees, the OTD price of the van was still below invoice. Normally when a dealership advertises below invoice, they hit you with fees to bring the price up on the back end after they get you on the lot. That is completely not the case at Nalley. Their dealer fee was very reasonable, and as I stated before- the OTD price (even after tax) was still under invoice. Their offer on my trade in was also very fair and matched the KBB value for my vehicle- again they gave me nothing to haggle with them over. There was never any pressure in the entire process, and I always felt that they were genuinely interested in earning my business. As I said before, it was awkward (in a good way) because I couldn’t find anything to argue with them about in the negotiating process. It’s almost like they try to make it easy or something- what car dealership does that? I am genuinely pleased with every aspect of my experience at Nalley Toyota. I also communicated with one of Nalley’s competitors (World Toyota) and whereas the competitor would not even return my calls timely (or at all), Nalley did that and more to show me they wanted to earn my business. Price was my number one priority, but it was so refreshing to actually have great service along with a great price. It was well worth the 7 hours of driving I did in order to do business with them. I highly recommend looking at Nalley if you are in the market. More
Don't go here! You will be ripped off! I went there to get a recalled part replaced. The car was working perfectly before I arrived, but when I left, it was running awful. When I arrived, the mechanic tol get a recalled part replaced. The car was working perfectly before I arrived, but when I left, it was running awful. When I arrived, the mechanic told me I needed to get a "throttle cleaning" for $100, because once he replaced the recalled part, my car would have trouble running. He said I should have had a throttle cleaning at both the 30k and 70k mileage points, and it was typical maintenance. All of it was lies, but luckily I had iphone and found the cost to do it yourself was about $4 and needed only around the 125k mark; so, I told them no to the throttle cleaning. Unfortunately, I didn't listen to my gut and had them replace the recalled part and they totally messed up my car. I don't know yet what they have done to it, but I'm taking to a mechanic and then I'm taking Nalley to small claims court to repair the damage they caused. I wish I had taken the time to read all the reviews. Any positive reviews are likely employees. More
I was very reluctant to return to Toyota after horrible experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuin experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuinely seem to care about their customers. I brought my wife in to eliminate the Highlander from our shopping list, but my wife fell in love with a Sienna, and we leased one. If it had not been for the accomodating staff I would have walked out! Thanks to all. More
I purchased a truck on a Wednesday and took it home A/C stop working and contacted dealership and they looked it over and stated it just so happened it went out after i took it home a day later.Went to A/C stop working and contacted dealership and they looked it over and stated it just so happened it went out after i took it home a day later.Went to A/C shop and they stated someone already been up in AC unit because dye was detected. So I feel I was shamed by this dealership, will not recommend them again. Also interest rates were more when closing on vehicle than they stated it will be on my inital visit. Just not to much of a trustworthy dealership. More
The service advisor was courteous, showed and explained what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was per what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was performed and asked if I would need a shuttle to pick me up. More