Nalley Toyota of Roswell

Let me first say I've bought five car from Nalley Toyota and my parents and brother have bought from them too. We all service our vehicles there too. Unfortunately, I doubt any of us will buy another car f and my parents and brother have bought from them too. We all service our vehicles there too. Unfortunately, I doubt any of us will buy another car fom them. First, Nalley Toyota could not keep my family's contact information straight. I'd receive emails and phone calls regarding my brother's and dad's vehicles. It took over a year to straighten everything out, so we thought. It was so bad, my dad refused to buy a recently purchased vehicle from Nalley Toyota. I am currently in the market and and was interested in a 2012 4Runner. I was very specific in what I wanted, including my desire to not have aftermarket leather or DVD player. I submitted an email inquiry on the vehicle I liked in Nalley's inventory. The confirmation email and follow up email was sent to my dad. After he forwarded it to me, I called and spoke with Sierra Ash. I let her know about all the prior problems and that for me to even come back on the lot she would have to offer a great deal. It was clear i had a trade in that I'd bought from Nalley Toyota and I would not be financing any balance, but did not want to out of pocket very much. I even stated the specific amount before any quote was generated. Sierra Ash looked diligently but could not find the exact vehicle. I ultimately said I would consider aftermarket equipment if the price was right. All this took over five days (Saturday to Wednesday). When the new car manager ultimately sent me a quote it was for more than twice what I said I would spend. It is clear that Nalley does not respect it's customer's time. All they had to tell me is that what I was looking for and what I wanted to spend was not feasible. Instead, over five days I spent time talking with them and never heard that or was given the courtesy a return customer should receive. If they treat a return customer like this I can only imagine how a new one must feel upon visiting Nalley Toyota. To be clear, I never felt mislead only that they did not respect my time or had the respect to tell me the deal I was looking to do was not possible. More

I purchased a used car from these guys and have not been happy at all with the post sale experience. They claim to inspect the vehicles before selling them. I took their word for that and am paying for it happy at all with the post sale experience. They claim to inspect the vehicles before selling them. I took their word for that and am paying for it now. The brakes where worn, the timing belt service had not been done and the a/c control unit needed replaced. All in all about two thousand dollars worth of repairs will need to be done to get the car the way it should have been when delivered. Granted nobody forced me to purchase the car and thinking I could trust a car dealers "pre-sale inspection" was naive on my part. I feel the least I can do is warn others to either stay away or be very cautious when dealing with Nalley. Another issue I am having is collecting on the check due to me from the sale. My trade in was worth more than the vehicle I purchased and they have owed me that money now for almost one month. More

Awful experience, car had major issues two days after the purchase, and they wouldn't even take a look at it without me having to pay for the service. Awful. Awful. purchase, and they wouldn't even take a look at it without me having to pay for the service. Awful. Awful. More

I was searching the Nalley Toyota wesite for a vehicle for a family member.While searching for vehicles under 10K I I saw several vehicles listed at an affilated store for a ridiculously low price of $810 for a family member.While searching for vehicles under 10K I I saw several vehicles listed at an affilated store for a ridiculously low price of $810.00. These were 2012 and 2013 vehicles.I assumed this was a mistake. I chose the chat option on the web site to ask a simple question. Are these prices correct or a mistake? Michael answered the chat. I asked my question. He was unable to answer it and forwarded it to Sierra Ash. Sierra contacted me and I asked the same simple question.Sierra responded with the vehicles were at another Nalley dealership and she could not help me.I explained to her the vehicles were listed on the Nalley Toyota website at an affiliated dealership.I again asked why and that in the past I was told my two sales reps at the Toyota dealership if you ever see a vehicle at another Nalley location we can help you with that vehicle. We are all connected and affiliated and we can help you.In her next email she asked me a question ,what web site did you see the vehicles on?.I reminded her it was her web site.Again she tells me she can't locate the questioned vehicles. I gave her step by step instructions on how to find them.Her next response was I found the vehicles but I can't help you. They are at another dealership.I did not bother to respond. I wonder why she could not email or phone the other dealership and ask my simple question. Correct price or a mistake? You would think as a Interner Sales Manager she could do this.It is my opinion that Sierra has not had the proper training to help customers with internet questions or use the internet. How many customers have been lost because of her lack of knowledge and training. I have purchased vehicles from Nally Toyota and I have referred several people there. I have no complaints with the service I have received from the sales reps in the dealership or the Nalley group. I will continue to refer friends and family members to the dealership.Not internet sales.I just don't understand why this issue with the internet sales happened. My simple question was never answered. More

This is the worst dealership that iI have ever dealt with!! First it took them thirty minutes before they even acknowledged that I was there. I had previously worked with a salesman on the phone and neg with!! First it took them thirty minutes before they even acknowledged that I was there. I had previously worked with a salesman on the phone and negotiated a price for the vehicle. They pretended like the vehicle was not there, then they quoted me a price 3,000.00 more than previously agreed upon. Then, they said sorry someone has already placed this vehicle on hold. So we then looked at another vehicle and after everything was agreed upon they asked me would I agree to do a favorable survey? I told them that I would tell the truth about my service which was awful and they refused to sell me the car. This place is AWFUL!,,,,,,,, never ever has service been so bad!! More

I am surprised that this dealership is even in business! The customer service is HORRIBLE. My husband and I bought a New Highlander on July 29th and it has been nothing but a nightmare since.I have been try The customer service is HORRIBLE. My husband and I bought a New Highlander on July 29th and it has been nothing but a nightmare since.I have been trying to get an avaloron tax issue resolved since I went and picked up the tags at the county office. Suprisingly the paperwork was not written up the way that we had agreed. NO ONE will call you back, all you do is leave voice mail messages and if you do get lucky to talk to someone they say they will call you back but that is not true. We have bought two Volvos in the past few years and have gotten nothing but exceptional service from them. They go above and beyond for their customers.It doesn't appear that we will be doing business with this dealership again. The ball is in your court Dewayne Fairchild. More

Just don't and waste your time at Nalley. Promising you Just don't and waste your time at Nalley. Promising you great price to get you to the store, and change that once you are in. they have competitive Just don't and waste your time at Nalley. Promising you great price to get you to the store, and change that once you are in. they have competitive price for some of the cars, but you can always find better at other dealerships. i actually ended up paying $1,650 less... Once they understood we probably won't buy there, the lady working with us called her manager who became rude which was a shock to me since I've never seen such reaction from anyone that tried selling me something...very strange... They just don't seem reliable. More