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Nalley Toyota of Roswell

Roswell, GA

4.7
1,449 Reviews

11130 Alpharetta Hwy

Roswell, GA

30076

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Showing 1,449 reviews

November 15, 2012

Customer service sucks. No one calls you back. Servicce job wasn't right. Still have issues after paying for the job. Had roters and brake pads done. When I dropped the car off. They called me at home and More

by linda.childress.79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Brown
Nov 28, 2012 -

Nalley Toyota of Roswell responded

Hello, I am sorry to hear about the experience you recently had at our dealership trying to service your vehicle. I would like to speak with you so I may learn more about this situation and hopefully come to a resolution. We truly value your business and would like to work to restore your faith in our dealership. You may contact me at dfairchild@nalleycars.com ‎ at your convenience. I hope to hear from you soon.

November 03, 2012

Let me first say I've bought five car from Nalley Toyota and my parents and brother have bought from them too. We all service our vehicles there too. Unfortunately, I doubt any of us will buy another car f More

by TH in Roswell
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sierra Ash
Nov 06, 2012 -

Nalley Toyota of Roswell responded

Hello, My name is Dewayne Fairchild, and as the General Manager at Nalley Toyota of Roswell, I would first like to say thank you for your repeat business with our dealership. I am very sorry for the confusion you experienced and I am definitely concerned you have been unable to get a clear answer to your question. At your earliest convenience, please call me at 770-594-8696 or email me at dfairchild@nalleycars.com to discuss the details of your situation more thoroughly. I would like to resolve and answer any questions you have as soon as possible. Hope to hear from you soon! Regards, Dewayne Fairchild General Manager Nalley Toyota

November 01, 2012

I purchased a used car from these guys and have not been happy at all with the post sale experience. They claim to inspect the vehicles before selling them. I took their word for that and am paying for it More

by JuansReviews
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
Nov 06, 2012 -

Nalley Toyota of Roswell responded

Hello John, I would like to apologize for any inconveniences you experienced after making your purchase at our dealership. Unfortunately, there may be instances when we encounter misunderstandings. I can however assure you that we work very hard to always provide quality service in an honest and fair manner. I would truly appreciate it if you could contact me at your earliest convenience so that I can work with you to resolve any outstanding issues and restore your faith in Nalley Toyota. You may contact directly at dfairchild@nalleycars. Again, I apologize for your experience and I hope to hear from you soon. Regards, Dewayne Fairchild General Manager Nalley Toyota

October 27, 2012

Awful experience, car had major issues two days after the purchase, and they wouldn't even take a look at it without me having to pay for the service. Awful. Awful. More

by FeelingScammed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not Sure
Oct 31, 2012 -

Nalley Toyota of Roswell responded

Hello, I am sorry to hear about the experience you recently had at our dealership trying to service your vehicle. I would like to speak with you so I may learn more about this situation and hopefully come to a resolution. We truly value your business and would like to work to restore your faith in our dealership. You may contact me at dfairchild@nalleycars.com ‎at your convenience. I hope to hear from you soon. Dewayne Fairchild General Manager, Nalley Toyota

October 12, 2012

I was searching the Nalley Toyota wesite for a vehicle for a family member.While searching for vehicles under 10K I I saw several vehicles listed at an affilated store for a ridiculously low price of $810 More

by ringpower
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sierra Ash
Oct 17, 2012 -

Nalley Toyota of Roswell responded

Hello, Thank you for sharing the feedback of your Internet Sales experience online. I want to deeply apologize for the inconveniences and confusion that you experienced. We work very hard to ensure that all of our staff is helpful and informed, which is why this review is so troubling to read. I would like to speak with you at your earliest convenience so that I can work to answer any outstanding you may have. You may contact me directly at dfairchild@nalleycars.com. Again, I want to sincerely apologize and I hope to hear from you soon. General Manager, Nalley Toyota

October 06, 2012

This is the worst dealership that iI have ever dealt with!! First it took them thirty minutes before they even acknowledged that I was there. I had previously worked with a salesman on the phone and neg More

by Letrice32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean
Oct 15, 2012 -

Nalley Toyota of Roswell responded

We are very sorry you had such a negative experience with the dealership and sales process. I assure you we take this type of feedback very seriously. I would love the opportunity to speak with you further about this and see what can be done. Please email me at dfairchild@nalleycars.com at your earliest convenience. Dewayne Fairchild, General Manager

September 30, 2012

I had a pleasant experience today. Ben was the employee who helped me, and he was welcoming and friendly. I arrived at 10am, when the service department opened, and there was already a line of cars outside More

by lcgardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
September 26, 2012

I am surprised that this dealership is even in business! The customer service is HORRIBLE. My husband and I bought a New Highlander on July 29th and it has been nothing but a nightmare since.I have been try More

by arm_gc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Many but most don't return calls
Sep 27, 2012 -

Nalley Toyota of Roswell responded

Dear Caramia, Thank you for sharing your feedback. It’s very troubling to read about your most recent experience at our dealership. Unfortunately, as we discussed, we are not able to cover the costs of the misunderstanding regarding the tags, but want you to know that we truly value your business and thank you for visiting the dealership. I can assure you that our dealership works very hard to provide quality service in an honest, fair, and responsive manner. I would be more than happy to speak with you if you have any additional concerns. You may contact me at dfairchild@nalleycars.com at your convenience. Dewayne Fairchild General Manager, Nalley Toyota

September 25, 2012

Just don't and waste your time at Nalley. Promising you Just don't and waste your time at Nalley. Promising you great price to get you to the store, and change that once you are in. they have competitive More

by David1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember the name
Sep 27, 2012 -

Nalley Toyota of Roswell responded

Hello, Thank you for taking the time to share your experience online. I understand that you dealt with some issues in your buying experience, so I would like to speak with you at your earliest convenience so that I may better understand the situation and work with you to resolve any outstanding issues. You may contact me directly at dfairchild@nalleycars.com. Again, thank you for your review. Dewayne Fairchild General Manager, Nalley Toyota

September 13, 2012

Russell Autrey and Kevin Kerth were awesome to work with, in fact they worked hard for me to get a great deal. One of the best buying experiences I can remember. Everything was done as promised and they se More

by butch.dumbleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Autrey & Kevin Kerth
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