Nalley Toyota of Roswell

When buying my first car for myself I was excited and know exactly what I wanted. A 2007 Toyota 4Runner and Nalley Toyota of Roswell had the one I wanted in black. After test driving and talking with the know exactly what I wanted. A 2007 Toyota 4Runner and Nalley Toyota of Roswell had the one I wanted in black. After test driving and talking with the finance guys I said i had to rest on it. I was told that my purchase would come with a included warranty and I finally said yes. Once I signed the papers I realized that the warrant was added after price. I am now waiting for my for them to process my title so I can get my tags. Ive already had to go down to the tag office once to get an extension and now I cant get a hold of Toyota to get them to process it. Its been almost 2 months. Please Please save yourself and buy a car from somewhere else. This place has been a nightmare. I so wish I could just return this vehicle. I love my car but the thought of putting money in these people pockets makes me sick. More

As always sales persons of any company are nice just because they want to make commission but as always customers have issues after sales is completed. In my case it was pain and stress. I was told by f because they want to make commission but as always customers have issues after sales is completed. In my case it was pain and stress. I was told by finance department at dealership that I will get my permanent registration within 30days of purchase. Dealership provided me with 30days temporary tags to drive the car till I get permanent tags. I purchased my vehicle on December 23, 2012. My temporary tag expired on January 22, 2013. Few days before my tag was about to expire I started contacting Nelly Toyota to check status of my tags. Every time I called and I asked for tag and title department, I was told no one is available there. When I told my situation I was transferred to finance manager. I left several messages for manager to resolve my issue. I left a message stating that I cannot drive car and I will miss my work, also my vehicle is financed through credit union and if vehicle is not registered with appropriate lien my interest rate will jump to default rate of 18.99%. I would have to pay $10,000 more in finance charge if that happens. I didn’t get any call back from dealership. I called in several times and asked for general manager but lady at front desk would not let me speak to him. She took my number and told me that manager will return my call. I also called parent company Asbury automotive group and left messages for company CEO. But none of that helped. No one seemed to care about my situation. I gave up after making 100s call to dealership and Asbury automotive group. I felt helpless. I called in Toyota and told them my situation (case#1301230640). Toyota called at dealership and asked them to resolve the issue. I was told by Toyota that I will get a reply back before end of the day which I did. I also filed a complaint with Georgia consumer protection (Ref#321255). Now finally Nelly Toyota decided to resolve my issue. Finally I got call back from Janith in tag in title department. She told me that she will overnight paperwork to tax office. She told me unfortunately she is only employee working for 3 stores and piled up with lot of work that s why she couldn’t get paperwork sent over to tax office. Dealership charged me $599 documentation charges but I had to go to tax office and fill out all my paperwork and pay penalties to get vehicle registered. I had to pay penalties for not registering vehicle within 30days. Summary: Worst car buying experience I ever had in my life. More

Nalley Toyota is bad business and has no respect of others time!I was seeking a financing for a new or used car from dealer. I've purchased a couple Toyotas years past and loved them. The kicker is I'v others time!I was seeking a financing for a new or used car from dealer. I've purchased a couple Toyotas years past and loved them. The kicker is I've never experienced a financing manager (Jon Pulliam) calling to tell me, that I've been APPROVED for a loan....after giving all the info upfront! So, he passes it off to Mike Wright to handle it. Mike calls me, I asked him if Jon P. told him how much I was approved for? Mike says, I'll take care of you ...I'm gonna put you in a car! So, Mike Wright passes it off to John Daniels....and I asked the same thing, I asked Mike W. about what Jon P. said....I get same response as Mike W...HA!! After a friend drives over an hour to pick me up, to get me to Toyota, get insurance so I can add the car, after John D. filling out app I sign...I'm wondering and asked Jon Daniels why was he filling out an app, it should've already been filled out by Jon P. So, after I picked out a car, test drove 2 cars, wasted my valuable time and friend's.... all because, Jon P. told me I was APPROVED! Do you honestly think I would have done or went through all that, if I wasn't told I was approved! Heck NO!! I confronted Jon P. with the LIE and he said, if he said anything, it would've went something like this....I said, we're still working on it...etc! YEAH RIGHT!! Car salesmen are like Lieawyers! They just lie to get you there!! I know how this market works now. The manager/owner tell the salesmen to get as many bodies into the dealership as they can. As long as there's traffic like a meat market, they will get that money! If you get 500 bodies in at anytime, and only 200 of them are approved and others are not, then they stil have made their money! It's a darn shame how legal this is! Where's your MORALS?? Without going into details, everyone's situation is different. It didn't matter if lenders said, yay or nay...just tell the darn truth!! STOP TELLING people what they want to hear and tell them the darn truth! Maybe if you all do that, I don't think you would get bad ratings as I've given Nalley Toyota Roswell! GRADE. -F, because you should be upfront and letting the person know if you can help them or not! Instead of lying! I'm Dsmalls and I approve this message! More

The worst service place ever. The last two times I got my car serviced here, I had to take it back within a couple of weeks and ended up paying a lot more money. I am not sure how a car that was working with car serviced here, I had to take it back within a couple of weeks and ended up paying a lot more money. I am not sure how a car that was working with no issue suddenly develop issues so soon after service and this happened twice in a row! I talked to the manager and there was no help coming from there. More

If you want to buy a quality used car, don't go here. These guys are all love until you sign those papers, then they're nowhere to be found. Two days after the purchase my used car started making awful n These guys are all love until you sign those papers, then they're nowhere to be found. Two days after the purchase my used car started making awful noise. I called them, and these were the manager's words "Nothing we can do about it." Car was bought As Is, but you shouldn't expect it to break down two days after paying thousands and thousands for it. Worst part is, they don't even wanna talk about it afterwards. I tried their customer service, they never call back. I literally called 5 days in a row, and each time they say they'd call back and never did. What a shameful business, please, for your own sake, stay away from them. Someone from their dealership gets on here and comments on these reviews so it appears as if they were truly concerned about customer service. That is load of BS. They won't do anything for you, don't be fooled. Go elsewhere. More