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Nalley Toyota of Roswell

Roswell, GA

4.6
1,448 Reviews

11130 Alpharetta Hwy

Roswell, GA

30076

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Showing 1,448 reviews

January 29, 2013

When buying my first car for myself I was excited and know exactly what I wanted. A 2007 Toyota 4Runner and Nalley Toyota of Roswell had the one I wanted in black. After test driving and talking with the More

by dcaldwe4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon, Jon Pulliam
Feb 01, 2013 -

Nalley Toyota of Roswell responded

Hello, Thank you for your post and bringing this to my attention. I would like to apologize for the confusion you experienced while trying to obtain your tags. Could you please contact me at your earliest convenience so that I better understand the scenario, tie up any loose ends and resolve this for you? I look forward to speaking with you. Robert Gagliardi RGagliardi@nalleycars.com General Manager, Nalley Toyota

January 25, 2013

As always sales persons of any company are nice just because they want to make commission but as always customers have issues after sales is completed. In my case it was pain and stress. I was told by f More

by billjav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janith, Finance manager.
Feb 04, 2013 -

Nalley Toyota of Roswell responded

Hello, My name is Robert Gagliardi and I am the General Manager at Nalley Toyota. I would like to speak with you at your convenience to get more details about your experience so that I can understand the issue more clearly and do my best to resolve it. You can contact me directly at rgagliardi@nalleycars.com and I look forward to speaking with you. Sincerely, Robert Gagliardi, General Manager

January 06, 2013

I recently purchased a 2012 Toyota Highlander used. The sales experience was very good. It was aftter the sale. I have been unable to drive my car for 7 days and have left at least 17 messages with no re More

by doublehannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Several
January 05, 2013

I saw the reviews here first and I was discouraged by them and didn't want to go to nalley toyota instead I went to Marietta,Sandy Springs,Cobb County and World Toyota which was worst by far but that is More

by eddi3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina, Carlos, Alex
December 20, 2012

Nalley Toyota is bad business and has no respect of others time!I was seeking a financing for a new or used car from dealer. I've purchased a couple Toyotas years past and loved them. The kicker is I'v More

by Dsmalls
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Pulliam, Mike Wright & John Daniels
Dec 28, 2012 -

Nalley Toyota of Roswell responded

Hello, I truly appreciate you taking the time to give us your feedback as it will help us perfect our services to ensure ultimate customer satisfaction. Myself and the rest of the dealership truly appreciate and value your business and it’s very troubling to read that you received a less than satisfactory experience. If there are any outstanding issues or anything I can help you with, please contact me at RGagliardi@nalleycars.com.

December 17, 2012

The worst service place ever. The last two times I got my car serviced here, I had to take it back within a couple of weeks and ended up paying a lot more money. I am not sure how a car that was working with More

by sshaju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jona Mercado
Dec 20, 2012 -

Nalley Toyota of Roswell responded

My name is Sean Micale, and as the General Sales Manager at Nalley Toyota of Roswell, I would first like to say I am very sorry for the confusion you experienced trying to service your vehicle. At your earliest convenience, please call me at 770-594-8696 to discuss the details of your situation more thoroughly. I would like to resolve and answer any questions you have as soon as possible. Hope to hear from you soon!

December 12, 2012

My only car was towed to the PEP Boys next door and it was going to cost me around $3K to fix. I was very pleased with this dealership because not only did they help me get into a vehicle that day, they w More

by Shane_Dempsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Pulliam, Ron Smith, Thomas Moore
December 10, 2012

I went to this dealership to buy a new car. I selected a car , test drove and negotiated the price.I was very clear and discuss all things with the sales person up front. He was very nice and understood the More

by Harrykat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene and Alex
November 28, 2012

If you want to buy a quality used car, don't go here. These guys are all love until you sign those papers, then they're nowhere to be found. Two days after the purchase my used car started making awful n More

by Bruce Dickinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terrence and the manager
Nov 28, 2012 -

Nalley Toyota of Roswell responded

Hello, Thank you for taking the time to write and tell us about your experience, although I am sorry to hear that you have had a difficult time making your purchase. We certainly care about our clients and strive to maintain top-notch service. Please call me at 770-594-8696 at your convenience so that I can make amends and take care of the situation for you. We appreciate your business and hope we have the chance to earn it again in the future. Dewayne Fairchild, General Manager

November 15, 2012

Customer service sucks. No one calls you back. Servicce job wasn't right. Still have issues after paying for the job. Had roters and brake pads done. When I dropped the car off. They called me at home and More

by linda.childress.79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Brown
Nov 28, 2012 -

Nalley Toyota of Roswell responded

Hello, I am sorry to hear about the experience you recently had at our dealership trying to service your vehicle. I would like to speak with you so I may learn more about this situation and hopefully come to a resolution. We truly value your business and would like to work to restore your faith in our dealership. You may contact me at dfairchild@nalleycars.com ‎ at your convenience. I hope to hear from you soon.

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