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Nalley Toyota of Roswell
Roswell, GA
1,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,448 reviews
May 20, 2024
I usually give Nalley Toyota 5 stars, but not this time, unfortunately!!! Yes, I did go without an appointment. I arrived at 3:15 and was taken on the spot. I received a message that they are working on my unfortunately!!! Yes, I did go without an appointment. I arrived at 3:15 and was taken on the spot. I received a message that they are working on my car at 3:33 Then the recommendations at 4:13. After denying everything on the spot, I had to wait another 1 hour and half to get my car. I was getting antsy. I made it clear to the agent who was still checking others customers. I understand it has been busy, but for 2.5 hours to change the oil and have tires rotation took forever, especially that the previous time, it took less than an hour or had the time maximum! More
by ritabhappy@gmail.com
Employees Worked With
Dennis
May 16, 2024
This place never ceases to amaze me with how GREAT the service is and well the service team communicates. No sure how Mr. Harrison (GM) trains his service team, but they have it nailed. Hands down, bes service is and well the service team communicates. No sure how Mr. Harrison (GM) trains his service team, but they have it nailed. Hands down, best car service I’ve ever encountered. More
by Jay Barrington
Employees Worked With
Francine Potts
May 10, 2024
This is a great dealership. The people in the service department are professional, courteous and very knowledgeable. I always have my car serviced at this dealership. The people in the service department are professional, courteous and very knowledgeable. I always have my car serviced at this dealership. More
by Rick Woodruff
Employees Worked With
Zane Butt, service department
May 09, 2024
I took the car there to get my tires checked as they shook while braking and at a certain speed. The issue was not fixed a d I was charged close to 500 for the work they did. Really disappointed shook while braking and at a certain speed. The issue was not fixed a d I was charged close to 500 for the work they did. Really disappointed More
by donilrathod
Employees Worked With
Service
May 08, 2024
Great Customer Service Advisor, very helpful and knows what I need. I was able to follow the service progress on-line so I knew exactly the progress and when to expect completion. Very clean service area what I need. I was able to follow the service progress on-line so I knew exactly the progress and when to expect completion. Very clean service area and waiting area. I have a closer Toyota dealership but I will go the extra miles to have my vehicle serviced correctly and courteously. Thanks Janet. More
by charlesrcarstens
Employees Worked With
Janet Casique
May 06, 2024
My visit to Nelly Toyota this time was pleasant. My representative was kind and clear about what needed to happen with my car my only issue with Nelly Toyota at this time is that I have a 2013 RAV4 My representative was kind and clear about what needed to happen with my car my only issue with Nelly Toyota at this time is that I have a 2013 RAV4 it is subject to a recall under my hood and they have yet to come together and bring a remedy for the people who own these cars More
by sharongrigsbyparham
Employees Worked With
Service Rep
