Nalley Toyota of Roswell

I will say that I could not say enough good things about this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quali this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quality and customer service has gone downhill. This dealership no longer deserves the Nalley name. I have dealt with 4 other Nalley dealerships in the Atlanta area and all of them have been exceptional. This dealership (based on the way arrogant managers handle customers) truly believes 1 lost loyal customer is not going to hurt them as they have more than enough business already. As I was told, "they are not begging me to buy the car". I have averaged 1 car per year over the last 8 years and this by far the is absolutely the worst experience. Unless you enjoy being treated like an idiot or a disobedient child, save yourself time and frustration. Go to a dealership that values and respects the customer. More

Stay away from this dealership, your better off going elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole account. Look elsewhere and save yourself a headache. Incompetent to say the least. More

Richard Warren was great. He answered all our questions and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. More

Robert Gaglairdi I would greatly appreciate it if you would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during my time at Ballet Toyota. I hope that my recent experience is not a reflection of the business as a whole...I will be their tomorrow and hope to speak with you personally. More

My wife and I recently bought a used Mazda CX 9 from Nalley Toyota. Our experience at the dealership was exceptional and far above that of other dealerships we visited. Our initial contact with the de Nalley Toyota. Our experience at the dealership was exceptional and far above that of other dealerships we visited. Our initial contact with the dealership was with a phone call inquiring about several models listed online. We were immediately contacted by your saleman, Alex Dosantos. Alex was patient with my wife and I and listened to what our needs were. He was able to search Nalley's inventory and locate the cars we were interested in. In most dealerships, salesman often have limited knowledge of the inventory at their disposal. Alex was extremely knowledgeable and knew what worked and did not work for our family. He was aware of financing options and made our experience enjoyable. He did not waist our time with sales tactics or gimicks used by many dealerships. We were very impressed with his porfessionalism and honesty and would certainly recommend others to contact your dealership and work with him for their purchases. More

Went to Nalley toyota of roswell looking for a Camry. Test drove the car and liked it. Went to purchase it. Sat down with the salesman, he started the paperwork then went to see the salemanager. Sales Test drove the car and liked it. Went to purchase it. Sat down with the salesman, he started the paperwork then went to see the salemanager. Sales manager comes out stating Nalley forgot to raise the price and they could not honor the price on the sticker. However, he magnanimously offered to sell me the car at the new increased price. I did not accept. Obviously I recommend avoiding this dealership. Toyotas are good cars, it is a shame Nalley hires xxxxxxxx. Go elsewhere for your toyota needs. More

Donna and Rich are truly gems. From the moment I walked into the dealership, they treated my with friendly, courteous professionalism. They conducted all of their follow ups the same way, and with just en into the dealership, they treated my with friendly, courteous professionalism. They conducted all of their follow ups the same way, and with just enough frequencey to ensure my needs were being met without being overly aggressive. In short, this was the best dealership experience that I have ever had, and will definitely be going back to them in the future. (Incidentally, I did not buy from them; I ended up going with a different make/model, but felt compelled to rate this dealership because its service was so far above any I have ever recieved at other dealerships, to include "luxury brands" like BMW, Infiniti, and Lexus.) More

I just bought a brand new toyota scion tc from this dealership and i have to say i have been blessed to have gone there. I was really nervous because it is my first car and they took me n like i was th dealership and i have to say i have been blessed to have gone there. I was really nervous because it is my first car and they took me n like i was their best friend. They gave me the best deal that any other dealership even offered me with in 100 miles radius of where i live. Id recommend purchasing from them to anyone, matter of fact my own family members will be shopping there soon. The staff was beyond excellent and the store was very organized. excellent job. More

I had a great experience with this dealership. My saleswoman, Donna Carrol, was extremely helpful. She's still a new salesperson there, but if she didn't know the answer to my question, she knew wher saleswoman, Donna Carrol, was extremely helpful. She's still a new salesperson there, but if she didn't know the answer to my question, she knew where to get it. I got a good deal on the car I wanted, and they were extremely patient with me since I was waiting on the insurance company to pay me for my totaled car. I highly recommend the dealership and that you ask for Donna. More

I have been researching brand new 2013 Camry SE for the last 2 months and knew the fair price I was willing to pay out the door. Although I was not happy paying documentation charges, Nalley matched the ou last 2 months and knew the fair price I was willing to pay out the door. Although I was not happy paying documentation charges, Nalley matched the out the door price and I went over and bought the car by paying a check (I do not believe in auto loans and had saved up for 2 years for this day) on 5/11/2013. Internet manager Nicole was sweet, greeting me and letting me test drive the car. I however had a couple of other problems once I moved ahead further. Once Nicole's job was done, the finance manager Jason took over. We chatted a lot and got all the documents signed. Since there was no auto loan involved, I guess we saved each other a lot of bad blood :-) Jason,amongst other things, fleetingly told me about 2 yrs/25K Toyota Care and 3 yrs/36K manufacturer warranty. Later on I realized that I was not walked through the process of how to use Toyota care, what number to call, what is the scheduled maintenance interval, what I should do if there is breakdown on the road etc. Just saying 'Toyota Care' or 'bumper to bumper warranty' does not give the customer the information of how to avail of that facility. I have sent a couple of emails to Nalley on this but haven't got any response so I guess I will now have to search the internet on how to use these facilities. Second, it has been 2 weeks and I have not received any title/registration so far. I just have a temporary tag that was provided on the date of purchase and which expires on 6/11/2013 (one month from the date of buying the car). So I have 2 weeks to go on the temp tag. I did send out an email on this, again no response, so I got hold of Nicole on the phone today and she has told me that it should be in the mail in another 2 weeks. Again, I am not clear if (1) only the title will be in the mail and I have to take the title and go to the DMV to register OR (2) Registration/plate will be in the mail. I have been reading horror stories on http://dealerrater.com about Nalley about customers not having received their registration documents even after 2 months of purchase and they having to contact BBB and Toyota and have them deal directly with Nalley. I am sincerely hoping that in my case it will not go to that stage, I will update this review and keep everyone posted with what happens finally. They get to keep 2 stars because they matched my price. However customers need quick responses, complete information (Toyota care/warranty etc.) and post purchase peace of mind; which I don't think Nalley has been able to provide. More