Nalley Toyota of Roswell

I purchased my car in late 2010. I purchased a brand new 2011 Toyota Corolla from Nalley Toyota of Roswell. I made this decision based on the wonderful experience that my father and mother had when they pur 2011 Toyota Corolla from Nalley Toyota of Roswell. I made this decision based on the wonderful experience that my father and mother had when they purchased their new vehicle less than a year prior. My experience was great as well, and I did not hesitate to recommend these guys to anyone and everyone! I took my car in for my 25,000 mile check up / oil change (last one under warranty) in the middle of 2012. I even scheduled a first appointment of the morning so I could be in and out in approximately 30 minuets. Boy was I wrong. TWO AND A HALF HOURS LATER, I was finally able to drive off the lot. Normally I would not be posting something like this, especially over a year later, however there were other substantial issues that occurred that I feel everyone needs to know about before considering Nalley Toyota Roswell. As I was standing with the service tech waiting to be checked out, I was unable to get an answer as to why something that should take less than 30 minutes took over 4.5 times that time. As I was looking around the little cubicle (all glass and viewable by the public) I notice another customer's invoice sheet sitting a top a trashcan. Mind you, these invoices have such information as: customer's name, address, contact phone numbers (mobile, home, work), vehicle make/model, and other key info that (ID) thieves would love. I made mention of this to an employee and he reaches over, grabs that one, and two others off the top of the can, says oh these should be shredded, walks over to the other desk and places them in an identical garbage can (which clearly has garbage in it). I inquired about why these were merely moved (did he not think I would not see him?) and got no response. The tech attempted to do the same thing with my info, I walked with him to the shredder. A few days later, I received an email from Nalley asking about my visit. I rated the experience as poor, and I politely told them about my concerns. In my past experiences, when someone reviews a company like that, someone calls to see what the issue was and what they can do to resolve the matter. I have heard nothing. I was not surprised to find out my father had an almost identical experience (with the same non-response from the dealership). I have received several calls from the Nalley service scheduling call center, asking why I haven't scheduled and I'm over due. Each time I tell them I've been unhappy, and am told someone will contact me. Last Friday (September 13) around 1 pm I spoke with a manager at the call center to let him know why I'm not scheduling. He stated he would fire off a "hot email" to the management of the dealership and someone would be contacting me ASAP. I gave them the benefit of the doubt, and assumed if not by 5 pm, maybe by close of the day. It is now Wednesday, September 18 at 5:50 pm and I have still not heard anything. This company, one whom I initially thought I would be a customer for life, has now not only lost my business, but that of my entire family. I will NEVER give them a good review or recommendation. I have begun steering my friends and family towards other dealers who actually seem to care about their customers. #customernoservice, #nalleytoyotaroswell More

I am retired on a set income and described my income and needs to the sales personnel at Nalley, Stacey Lowery. He truly listened, unlike so many individuals in any type of sales. He looked for the vehicl needs to the sales personnel at Nalley, Stacey Lowery. He truly listened, unlike so many individuals in any type of sales. He looked for the vehicle I wanted and worked with me to make it affordable while every other dealership I went to prior to Nalley simply attempted to put me in a smaller vehicle at the same price. I appreciate the fact that safety, reliability and costs were as important to him as they are to me. All of the employees at this location treated me with respect and I not only left there with no financial hardship and a smile on my face, but with a new vehicle. I would not only recommend this business to all local individuals looking for a new or used car, but most especially for people like me...more than 4 hours away and on a set income...I can give no higher praise. More

After 18 years my Ford Contour was starting to nickle and dime us to death so it was time to procure a new vehicle. Did our research and were convinced that Toyota quality was up there with the best with exc dime us to death so it was time to procure a new vehicle. Did our research and were convinced that Toyota quality was up there with the best with excellent overall ratings in Consumer Reports. Went on line to request quotes on the new RAV4 from several dealers and the prices were within close range of each other. Decided to go with Nalley in Roswell because it was close to home and we don't want to drive to the boonies to get service. I initially went in and was directed to Richard Warren to take a RAV4 for a test drive and was very impressed with it's look and handling. The next day my wife came in and she test drove the car. Richard was very patient with us answering all our questions At all times was he professional and did not try to pressure us into buying. Told us to take our time and to get back with him when we were ready. When we had made our decision the car we wanted had to be driven from another dealer. We had in mind what we wanted to pay with a trade in and ended paying $500 more which we agreed on. The next day we came to take delivery and Richard went over all the features of the RAV4 and we took it for a drive. We had some questions about future service and Richard introduced us to the service mgr. who was well informed and gave us an overview of the service process. Next came the finance manager Jon Pulliam who was very friendly had us go over and sign all the necessary paperwork. Of course he wanted to us to buy an extended warranty starting with the most expensive and noting our reluctance worked his way to the cheapest. We politely declined. With that he pulled out a great big stamp and with a flourish he stamped "REFUSED" in red which I thought was quite amusing. More

What a nightmare. First off, I want to say that I completely agree with the post below about being treated like a child by the employees here. I went in knowing exactly what I wanted to purchase and completely agree with the post below about being treated like a child by the employees here. I went in knowing exactly what I wanted to purchase and how much I wanted to pay. I was clear from the beginning about my limits and expectations, but despite "doing everything they could" and "bottoming out" on my deal, they were unable to meet my needs, even though we were only about $2000 off. The Toyota financing was a joke...I was able to get my own financing through my bank with an APR that was lower by 6%! I was about to walk away from the deal when I noticed they had a lower-end model on the lot that would fit my budget, so I set up a time on my LUNCH HOUR to drive 15 minutes over there (and 15 minutes back) to take it for a quick test drive. Big mistake doing this on the last day of the month. I told the salesperson I thought it was just okay was immediately thrown into the finance office to sign the deal. I explained that I only had a couple of minutes and was not intending to buy anything at that time. He tried to guilt me into staying (actually suggested that I return to work late) or coming back later, but I declined and was finally able to escape. Minutes later I received a voicemail from the sales manager who was on the verge of YELLING at me that his month was ending that day and I had to take the deal by the close of business or else. He said several other things that I won't get into, but I felt like a child being scolded. I called him back and told him to rip up his deal because I would not be returning--I refuse to do business with anyone who treats their customers with such little respect and tries to bully them into a major purchase before they are ready. I realize that they have to meet sales goals, but I was treated like a number instead of a person. I feel sorry for the salesperson I worked with who lost a probable sale because her manager was so nasty. Congrats, Nalley. Your customer service was very beneficial for the Nissan dealer down the street where I will be purchasing a car this afternoon. More

It seems like finance people at this dealership are It seems like finance people at this dealership are leeches. They just want to suck money out of customers. The dude ruined whole experience of buyi It seems like finance people at this dealership are leeches. They just want to suck money out of customers. The dude ruined whole experience of buying a new vehicle from this dealership. He was neither fair not truthful. We did not want to finance with Toyota Finance. But the dude sold us Toyota Financing by making offer look better than we had from other institute. Dude looked at loan offer papers that we had from other institute and offered rate just little bit different. He indicated that he is doing favor to us by using some personal discount that he is allowed to offer on financing from Toyota Finance. My foot. Toyota was offering 0% APR. We have best credit rating. But he lied to us about it being lower. He also sold Extended Warranty and GAP coverage by lying that one offered by other institute from which we had financing is below par. But after comparing it seems one offered by Toyota/Dealer is absolutely xx. Toyota Finance and Dealership has intentionally remained technologically backward. In this world of technological innovation when information is made available by organizations such as Amazon and others at your finger tip, companies like Toyota is lagging way behind. Their technological backwardness may cost us money. Couple of days after purchasing new vehicle when I called to cancel EW and GAP, I was informed that it will take 8-9 weeks to do so. Besides I had to drive upto dealership to fill in some form. And I was not able to get my payout amount for loan from Toyota Finance or Dealership. Both pointed that it will take 3-4 weeks to get account setup. And I can get payout amount only after account is setup. Sales people are reasonable. Quick at matching offer. Good help with test drive and final delivery. More

I have owned alot of cars and years ago before internet it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally ho it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally hours into this they decided to make me a reasonable offer. I accepted and when we got to the finance manager they changed the deal. he said it was a math error. I explained that we agreed on a price so how could that be in error. yes bait and switch but since it was only $300 i bought the car and left with an extremelly poor experiece that I would not recommend to anyone. They are bringing back the reputation of a "used car dealer". More

My experience with Nalley Toyota of Roswell ... and in particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful friendliness are, without any doubt, the qualities that most impressed me and the ones that certainly were a key factor in my decision to become the owner of another Camry today. More

Internet sales manager was prompt and accurate in his email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. More

I will say that I could not say enough good things about this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quali this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quality and customer service has gone downhill. This dealership no longer deserves the Nalley name. I have dealt with 4 other Nalley dealerships in the Atlanta area and all of them have been exceptional. This dealership (based on the way arrogant managers handle customers) truly believes 1 lost loyal customer is not going to hurt them as they have more than enough business already. As I was told, "they are not begging me to buy the car". I have averaged 1 car per year over the last 8 years and this by far the is absolutely the worst experience. Unless you enjoy being treated like an idiot or a disobedient child, save yourself time and frustration. Go to a dealership that values and respects the customer. More