Nalley Toyota of Roswell

Happy with whole experience. Their extreme care and under standing about customers needs shows. Would be happy to reccomended this Richard and Mark to anyone standing about customers needs shows. Would be happy to reccomended this Richard and Mark to anyone More

No complaints with the Employees who sold me the car. My No complaints with the Employees who sold me the car. My Complaint is with Mr. Mike Wright ( general manager ). That is what he calls him self He s No complaints with the Employees who sold me the car. My Complaint is with Mr. Mike Wright ( general manager ). That is what he calls him self He still owes me $ 200.00 and is refusing to pay up. He put that money in his own pocket. What a SCAM!!!!!!!!!!!! The car we purchased needed a new top. We planned on having it done in NC where we live. The Sales person recommended somebody across the street from the dealer ship. Told us he was the best and they use him all the time. Even than we still wanted to have it done in NC closer to our home. He kept insisting that we have the guy across the street do it, after all Nalley Toyota is here to please their Customers! We finally agreed and left the car with them. We left $ 1,400 at the dealer to pay for the top which the salesperson recommended. When we picked up the car we noticed on the bill that the replacement of the top was only $1,200 and not $1,400. When we asked for the $ 200 which we overpaid we were told that was the Handling charges. Handling charges???? Somebody forgot to mention that and we did not sign anything about that. I am sure if the top replacement would have been $ 1,500 somebody would have ask me for more money and I would have paid it. So why can I get a Refund? Mr. Mike Wright told me that is his profit. That is how he makes extra money. Nice guy! He knows how to rip of his customers. Very, very UNETHICAL I will not rest until my Refund check is in the mail. I will let everybody on Twitter and Facebook know how Nalley Toyota scams you. I will stand in Front of the Dealership with signs and bring a few friends to shout it out. A large ad in the local Newspaper might be good. It is all about the principle . Edith Mason More

Hi, I was hunting for a new compact car. The sales man Hi, I was hunting for a new compact car. The sales man who helped was very good very friendly patient enough to drive 2-3 vehicle and doing some vehi Hi, I was hunting for a new compact car. The sales man who helped was very good very friendly patient enough to drive 2-3 vehicle and doing some vehicle second time for test drive. Finally i decide the car and got some quotes from other dealers. Here is the trouble its started, I already have my finance approved. 15 min wasted trying to beat my finance but they couldn't beat. Then some more time for bringing their quote( which is nothing but the web price) . I threw the competitive dealers which is less around 2-3 grand. They didn't give their offer. They were talking about all the quality and trying to give me all the marketing but the competitive offer. Finally they asked me what is the otd price i'm willing to do . This is where i didn't like the most. The sales man manager came.. he was so rude.. He wished me luck with the purchase and walked back. I requested their quote for my referrence. He said he is not going to give me that since i am going to buy from another dealer. couple of hours spent and they were not even offering any counter offer..I am not going to or refer Nalley to any one.. More

Went in for "recall work", they performed this and also identified the need for additional work and completed it in a timely, efficient manner. Cheri does a good job of juggling many taks and kee and also identified the need for additional work and completed it in a timely, efficient manner. Cheri does a good job of juggling many taks and keeping her clients happy. More

Excellent customer service! Richard was a very helpful sales associate and I am very pleased with the our experience! Will definitely use this dealership in the future! sales associate and I am very pleased with the our experience! Will definitely use this dealership in the future! More

The Nalley team dealt with me in a professional and courteous manner. Pricing was upfront and straightforward. The best price was offered and it was very comparable to online estimators. There were n courteous manner. Pricing was upfront and straightforward. The best price was offered and it was very comparable to online estimators. There were no back room tricks and no attempts to slide extra fees into the price. This was the easiest car purchase I have made. More

Richard Warren was great. He answered all our questions and was very friendly, personable and knowledgeable about the Toyota product. I would definitely buy another Toyota from him. Irina & Paul Lic and was very friendly, personable and knowledgeable about the Toyota product. I would definitely buy another Toyota from him. Irina & Paul Lichman More

What a wonderful group of guys! Great service and VERY trustworthy. Especially sharp is Bruce Sinkoe. Richard Warren is one of the most sincere and honest persons I have ever met. trustworthy. Especially sharp is Bruce Sinkoe. Richard Warren is one of the most sincere and honest persons I have ever met. More

Jason was extremely helpful without pressure. When I had questions, he was very helpful and knowledgeable about the vehicle. Once I purchased the vehicle, he was very helpful in explaining how things worke questions, he was very helpful and knowledgeable about the vehicle. Once I purchased the vehicle, he was very helpful in explaining how things worked in the car and helping me set up some of the Entune functions. He even went the extra "mile" to follow me to my house to deliver the car. The Dealership didn't play games about the pricing. They came back the first time with a very good offer. More

Every person with whom we interacted was professional, competent and focused on customer service. We has a particular model in mind as well as a particular price. Terrence and Ronnie worked VERY had to competent and focused on customer service. We has a particular model in mind as well as a particular price. Terrence and Ronnie worked VERY had to find a car we liked, with the features we wanted at a price that fit our budget. If all used car experiences were as good as ours, comedians would be completely deprived of one category of jokes! Nalley's customer service is the best I have ever encountered. More