Nalley Toyota of Roswell

I have never been treated so unfairly by a business. After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the After making a deal, subsequently agreeing to a revision of the deal as requested by the dealership, and receiving simultaneous phone calls from the GM Robert Gagliardi (telling us to take our business somewhere else) and the Customer Service Manager Bruce Sinkoe (telling me how sorry he was) I can honestly say the Nalley experience has been the WORST for us. I am the customer and I have yet to hear from the General Manager about why he doesn't want MY business supposedly based on his salesperson's dealings with my FATHER. I went as far as signing an invoice, placing a deposit, and filling out all necessary paperwork to get the financing process started. All to be told 2 days later that it would be best for us to bring our business somewhere else. Sidenote, Nalley Lexus was also a terrible experience for a CASH purchase of a 2013 Lexus RX 350...My husband purchased the RX350 for his business, paid by check, and it took 2 MONTHS to get the tag and title from the dealership on this car. It's really got us thinking...what's with this Nalley name? With my husband and I in the market for "mommy mobile", and his business in the market for several courier cars, it is safe to say we will not be giving any of our business to Nalley dealerships. I highly recommend World Toyota for all of your New and Used car needs. More

Awesome service!!! I would definitely recommend my friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. friends and family to buy a Toyota from this dealership. Very friendly and helpful staff. Extremely happy with my new 2014 Highlander. More

We were greeted imediately upon arrival at the dealership by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is v by a very friendly and smiling gentlemen. He was very helpful and took us right to the car we ended up buying. He seems to know his job well and is very efficient at it More

Friendly, helpful, attentive to issue description before clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my ans clarifying their understanding. Explained findings and confirmed next steps with me before proceeding. Offered alternative solutions. Accepted my answers without challenge. More

Dick Warren was an extraordinary salesperson that takes the customer’s best interest to heart making sure they get the best possible deal. He went above and beyond the call of duty to make sure this first the customer’s best interest to heart making sure they get the best possible deal. He went above and beyond the call of duty to make sure this first time car buying experience for my son went very smoothly with absolutely no pressure sales tactics from start to finish. I would recommend Dick Warren to all my family and friends, in addition to recommending him to anyone that happens to mention they are in the market to buy a new car. The drive to Nalley Toyota of Roswell from Kennesaw was well worth the extra time on the road to have the peace of mind knowing you are working with a salesperson with instilled values of character and integrity. More

The reason for my service was for timing belt/water pump and a "new noise". Upon arrival Jona went to my vehicle with me so I could show him what the "new noise" sounded like. Jona provided me a car whic and a "new noise". Upon arrival Jona went to my vehicle with me so I could show him what the "new noise" sounded like. Jona provided me a car which turned out to be wonderful since it took 2 weeks to complete the service due to difficulty obtaining parts (1990 4Runner). I brought a coupon for a 10% discount on the service. Jona offered up an additional 5% based on the high mileage of my vehicle. More

Excellent experience. Gerard was very knowledgable, patient and respectful of this difficult decision. He answered every question thoroughly. He made my car buying experience a pleasure instead of an patient and respectful of this difficult decision. He answered every question thoroughly. He made my car buying experience a pleasure instead of an ordeal as it sometimes can be. He is a very professional and mannered employee and those traits are very appreciated. He was very patient in his explanation of the different systems of the car. Overall great experience thanks to Gerard. More

Jona did a great job of handling my request and kept me updated on service requirements and schedule of my Prius. He was very helpful and knowledgable. updated on service requirements and schedule of my Prius. He was very helpful and knowledgable. More

Ted is a great guy and he works hard to ensure that he is getting you a great deal. He also has a lot of patience as evidenced by my two week long negotiations on a used car that I bought for less than $11, getting you a great deal. He also has a lot of patience as evidenced by my two week long negotiations on a used car that I bought for less than $11,000. I know I got a great deal because I did an Autotrader search for a 200 mile radius for the specs and mileage that I wanted. Once the sale was completed Ted is still just as gracious and polite and eager to make sure my experience was a great one. I think that I will be a Nalley "customer for life". Thank you Ted for your patience and persistence. Many other car dealers would barely respond but Ted was always trying but never pushy. I really appreciate your help in helping me get the car that I wanted! More

We were in the market for a late model 4Runner and had been working with another Toyota Dealer but could not seem to find the right car at the right price. On Saturday afternoon we stopped in to Nalley on been working with another Toyota Dealer but could not seem to find the right car at the right price. On Saturday afternoon we stopped in to Nalley on a whim on our way to Starbucks. I had no intention of buying a car from this dealership or even this day. No one else had yet found what we wanted so i did not set my hopes too high. We met Gerald and told him exactly what we needed including options and price. He asked that we sit down while he did a little homework to see what he could come up with to match our wish list. Within 10 minutes he came back and described a CPO 4Runner that sounded perfect in every category - actually - more than we needed or asked for. Before we test drove it, I told him again what our bottom line was so we wouldn't waste each others time. He put out a number which was a little above our number but the car was way above our expectations so we felt it was worth a look see. Easiest test drive I have ever done. He was very knowledgeable about the car and knew every option and how it worked. My wife was with me and even though the 4Runner was for me, Gerald took the time to get my wife in the drivers seat and get her comfortable with the car as well. When we got back to the dealership he even had her park it to make sure she was OK with a car this size. Very professional. In addition to the standard options, he even went through all of the 4 wheel drive features. I credit Gerald with helping us to refine our wish list and recognize that for a few dollars more we would be much happier with some additional options and a step up in models. When we got to the negotiating table I won't lie and say it was easy. Yes, we did go through the back and forth that most of us don't enjoy or have the patience to endure. Throughout the process, I felt like Gerald really was our advocate. Working with his managers, we were able to arrive at a price that worked for both of us. It was late so we just signed the deal and decided to pick up the car the next day - Sunday. Gerald volunteered to come in on his day off and walk us through the rest of the paperwork and orientation on the car. He didn't miss a thing - set up the bluetooth, introduced us to a service advisor and walked me through all of the electronics and mechanical features of the car. I don't often give salesmen credit but Gerald deserves some recognition for knowing his product, listening to his customer and finding the right vehicle. This is the first time I have ever bought a car on my fist visit to a car dealership. Credit is also due to Nalley for having the right car at the right price. More