Nalley Toyota of Roswell

I had scheduled an appointment for routine 70,000 mile maintenance, which inclues several thorough inspections. A leaking water pump was discovered, which had also compromised the timing belt. I agreed maintenance, which inclues several thorough inspections. A leaking water pump was discovered, which had also compromised the timing belt. I agreed to have both items replaced. I was provided with a "loaner" vehicle due to the extended time for the newly discovered service needs. Also, I had a 15% off coupon for the scheduled service, which Jamie very kindly applied to the total service bill. I also received a complimentary carwash prior to picking up my vehcle. Excellent customer-oriented service and attention to detail. More

We found a 2012 Toyota Camry on the internet and began dealing with Ian. He was helpful and got a us to a good price. We rented a car and drove up to Roswell from Tallahassee. When we got there, we looked dealing with Ian. He was helpful and got a us to a good price. We rented a car and drove up to Roswell from Tallahassee. When we got there, we looked at the car and it was the car we saw. The car had obvious signs that it was a rental so we asked for the car to be cleaned and detailed before we left. I've purchased 3 cars before so I know the condition a car should be in when you leave. After all, we drove almost 5 hours to come get the car. We signed paperwork with Andre and after receiving our paper tag, I noticed the VIN number was wrong. All the paper work that was signed, was signed for the wrong VIN number. We went back to Andre to re-sign paperwork. After which he told us he could not print us another temp tag. At that point, he wanted us to drive all the way back to tallahassee with NO tag on the car and said we would be ok. It's actually illegal. No tag and now when we were getting ready to leave, the car had not been cleaned. There was potato chip residue in the back seat cup holders. The no smoking signs that were in the car from when it was a rental left residue that wasn't cleaned up. The car was gross. It was starting to get really cold and I had our 4 month old baby with us so I sat job the car and waited to see what someone was going to do about this. Ian was nowhere to be found and then I found him working with another customer. This in itself is bad service -- you work with your clients until they leave satisfied. We did not leave satisfied. There was no offer to wash the car or even clean it out. No offer or voucher to visit our local Toyota. The issues didn't stop there. After 3 1/2 months, we still have a paper tag on our car. The original title for some reason can't be located. Janice has been very helpful in the whole situation. I've spoken with the customer service manager who is always very short with me ensuring they will fix everything. March 4th is approaching and our 3rd temp tag is about to expire... Have I heard anything from anyone at Nalley? Not at all. I'm now looking into some legal advice for the situation. Nalley got their money but we still can't register our car. Who lost all around in this deal? We did. We purchased this car on November 30th, 2013. More

I love the 2012 4Runner selected by the family, but the dealership experience has been the most painful experience I have ever had with buying a vehicle (new or used) over the last 20 years. The test d dealership experience has been the most painful experience I have ever had with buying a vehicle (new or used) over the last 20 years. The test driving of the vehicle went great, but completing the overall transaction is still agonizing 4 weeks after the sale to where I really want to return it to the dealer. Literally, within the past 4 weeks I have spent 5 days sitting in the dealership waiting on others to complete Financing paperwork, have the vehicle repaired as promised before purchasing the vehicle. Keep in mind these 5 days in the dealership are during the holiday season when my kids were at home wanting to have some time with Dad. Here are a few examples: Sales: - Brandon did a great job helping with the initial questions, partaking in the test drive, and setting the stage. Walked away without vehicle. (Day 1) - Was confused at why the Sales Manager decided to step into the dialog for the negotiation outside of some pricing clarification, but that was not my call. Walked away without vehicle (Day 2) - I came back because the family was satisfied with the vehicle. Was told to come in later in the day and all the paperwork and finance rates would be ready to sign. 2-to-3 hours later with the kids and the paperwork was still being processed because it had not been started until I arrived at the dealership. (Day 3) - I came back again to finalize items because the paperwork had to be changed again. (Day 4) - The committed items to detail the vehicle, touch up the paint on the vehicle body, and something else required an additional day. (yes, really) Financing: - Painful. - Was communicated that great rates were available, but when sitting down at the table to sign the paperwork it was disclosed that the comparable rates I had lined up with USAA could not be achieved because it was a used vehicle. ...frustrating as I ended up walking out of the dealership door again and coming back the next day with a better rate (& done quicker than the initial paperwork). - Was offered an extended maintenance contract for a "great deal." I ask for a breakdown of the included services from Sales, Finance, the Service Dept, and the company providing the warranty; received different answers from each after researching for about 3 days. Currently in the process of cancelling this as to date no contractual list of the services included has been provided. - Received notification about 2 weeks after this experience from Toyota after this experience that they “declined” my credit. I wouldn’t have a problem other than found that this impacted my clean credit history and I officially declined their offer versus the other way around. (just adds to the frustration) Service: - Now this is where they actually lost my vehicle for 2 to 3 hours and no one had a clue where it went. ...really. - After taking the truck on a 600 mile road trip (via highway) I found that the posted mileage was not even close to the result. I requested service to find the problem and they stated "We see nothing reported via the computer reporting a problem and the posted mileages is never accurate" - Very disappointed and frustrated as the 22 to 23 miles-per-gallon was a major deciding factor for me to purchase the vehicle. (it was confirmed more than once with Brandon prior to the purchase) - Was communicated that most customers have to make modifications to their vehicle as the default air cleaner on the 4Runner is not designed properly for fuel economy - I came in for a second service (since the vehicle has a 1 year bumper to bumper warranty) as the mileage has yet to reach 20 mpg. The service department performed a diagnostics and stated “all is OK” in addition to not pay attention to the sticker represented on the truck at the time of purchased. …yes, this just occurred within the 15 minutes prior to posting this review. Were additional features purchased? Yes. I purchased the Protector because of previous history on another vehicle I have (15 years later, the vehicle still looks brand new). I had no problem buying the feature, but didn't expect the vehicle not to be cleaned prior to the treatment being applied. (no vehicle detailing). I spoke with the Sales Manager and am still fuming over this one. Initial receipt of the vehicle - - humorous, in a sad way. - For the amount paid for the vehicle, I expect to receive a vehicle that was cleaned and detailed. Identifying smudges, obvious dirt on the chrome/badging, etc. (in the dark) when inspecting the vehicle reinforces that service is not a top priority for the dealership. Will I buy a Toyota product again? No way. This has tainted me where I literally want to give this vehicle back (painfully). This goes for any Toyota vehicle that includes a Lexus that was next on my list of vehicles within the next few years. Am I disappointed? Beyond belief. I work with a few service organizations to help mentor our future leaders of tomorrow (Kiwanis International, Boys Scouts of America, etc.) and I am appalled with what I have experienced in less than 45 days from a single dealership. It is clear that this dealership has several quality issues where customer service is not a priority. In addition, I had submitted a preview of this note to Ronnie Corbello and Robert Gagliardi in late January. Ronnie asked for me to follow-up with him on a set date. It was great to hear that the communication was acknowledged and to have a scheduled follow-up discussion. (I was also introduced to Robert) BUT, when I arrived on the scheduled Monday found that Ronnie no longer worked for the dealership as of the previous Friday. …and when I spoke with the on duty Sales Manager, no one was aware of the dialog/issue(s)no follow-up was made (including no follow-up from Robert) I hope you have a better experience and keep in mind there is plenty of coffee/beverages available if you are waiting on them. More

My initial interactions for what ultimately resulted in the purchase of a 2014.5 Camry Hybrid was via internet and a same-day drop-in visit. Ian Patton met me Monday evening and did a great job showing me the purchase of a 2014.5 Camry Hybrid was via internet and a same-day drop-in visit. Ian Patton met me Monday evening and did a great job showing me what was available and explaining the hybrid's features: dashboard, technology etc. Matt Parnell followed up on our internet inquiry and did a thoroughly good job explaining options, the Camry vs Avalon choices, service, etc. We did not originally intend to purchase that day but Matt was able to work out an acceptable deal for us. We drove away with our new Camry that evening. Thanks also to Deana Gray for her excellent help with the paperwork and explanation of service options. Great teamwork. Thank you! More

If any car purchase I’ve made over the last 34 years deserves a review this is it. I picked up my 2014 Double Cab Tacoma a couple of weeks ago and this probably the best car buying experience I’ve ev deserves a review this is it. I picked up my 2014 Double Cab Tacoma a couple of weeks ago and this probably the best car buying experience I’ve ever had. Kevin Smith met me as I walked in and we immediately started talking trucks. He’s extremely knowledgeable about the brand and in particular was able to answer the detailed questions I had regarding the Tacoma. At the first meeting I told him I was in the “looking” phase and I was not ready to pull the trigger on a purchase. Something that is important to me is that he didn’t call or email me every day as others have done. He asked if he could contact in a week and that’s exactly what he did. We met twice more, once with my wife so she could also drive the truck before I decided it was time. I was adamant regarding color and options and they found one immediately and we closed the deal and I had the truck the next day. I was pleased with the price I paid and the way my trade in was treated. I would not hesitate to buy another vehicle from or recommend Nalley Toyota and Kevin Smith to friends. Thanks Kevin! More

As a long-time Nalley customer, I sent my friend to Nalley Toyota of Roswell to buy a new car. She dealt with several salespersons, all nice and courteous. She got a written lease offer that I helped h Nalley Toyota of Roswell to buy a new car. She dealt with several salespersons, all nice and courteous. She got a written lease offer that I helped her look at. We told Nalley that it looked good and that my friend was ready to buy from them - and that she had not considered any other dealership. We also asked Nalley Toyota for the similar numbers on a longer term lease. In a drawn-out process that lasted more than two weeks, we were unable to get any useful information, unless we include a not-so-serious, incomplete response that surely must have been made in jest. When my friend then phoned the dealership, she was told that we were "not serious and were acting like children." I'm totally confused by this experience. I basically sold a car for Nalley Toyota and ended up with a response that was in essence a mockery. My friend was treated very unprofessionally. Even if men can say some things to women in other languages, those things can't be said when we are in the United States - that inequality is supposed to be checked at the port of entry. It is with a great deal of regret that I cannot recommend this Nalley dealership. More

Scott was very helpful. He provided me with the information I had requested, had several cars that met my requirements ready for me to test drive. I brought my wife in to test drive the cars and bo information I had requested, had several cars that met my requirements ready for me to test drive. I brought my wife in to test drive the cars and bought a new car from him the very same day. He was not pushy at all. He gave my wife and I as much space as we needed during the buying process. If you want a car sales man who makes the buying experience be great, go see Scott. More

The sales process went smoothly. Alex Dos Santos could not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make su not be a more caring salesman. Definitely goes above and beyond anticipating needs of the customer. The GM "Gags" also went out of his way to make sure that everything was perfect. All in all, I would rate this dealership a 9.99 out of 10. More

I'm not one to write reviews, good or bad but working with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I st with Dick Warren at Nalley Toyota really was a great experience. For me buying cars is not my favorite thing to do and actually stresses me out. I started out working with a Nissan dealer earlier in the day and did not feel comfortable that I was getting respected not to mention a good deal. For me I relaxed immediately when Dick and I started to talk. The thing that i liked too was that these guys gave me answeres fast. I think the finance guy Dick was working with was named Richard these guys cut to the deal right away and it was better than the Nissan guys...I was at Nissan for over a hour and a half and they wanted me to come back. Anyway everything worked out at Nalley and I got a great deal on my Camry. If you go to Nalley ask for Dick Warren More