Nalley Toyota of Roswell

I needed a headlight replaced quickly. I called they scheduled an appointment the same day, Cheri were ready to help me when I arrived. She told me the cost, accepted my coupon, called me when it was re scheduled an appointment the same day, Cheri were ready to help me when I arrived. She told me the cost, accepted my coupon, called me when it was ready and made the check out process quick and easy. What more can you ask of a service department. Cheri treated me like I was important. I will be back - heck, I have already been back - I told Cheri that I needed to scheduled maintenance on our Yaris and she worked me in to the schedule the next day. More

I recently purchased a 2012 Toyota Sienna from Nalley Toyota. I live in Alabama, so doing business with Nalley meant a total of 7 hours of driving for me. The time spent driving was well worth it for the Toyota. I live in Alabama, so doing business with Nalley meant a total of 7 hours of driving for me. The time spent driving was well worth it for the price I received and the service from all of the employees. I called the day before regarding the van and Torii was very helpful in getting some preliminary numbers together so I would have an “out the door” price before making the trip. Just to be sure she had stated everything correctly (and so I would not waste my time travelling for nothing), she wanted her sales manager to also talk to me. Within 15 minutes of hanging up with Torii, two sales managers called me back within a couple minutes of each other. I spoke to Tyler who confirmed the price and that they would be able to accommodate my situation. Without me asking, Tyler also offered to take the vehicle off of the lot so that he could guarantee it would still be there the next day when I arrived. He did not have to do that, but it was obvious that he had my best interests in mind. When I arrived the following day, the van was sitting out front ready for me to look at. Additionally, when I walked in and gave them my name, they immediately knew why I was there and I did not have to explain everything again. Chanel immediately helped me view the vehicle and sped up my trade in appraisal so that I would not have to wait longer than necessary. Anthony came to meet with me about the numbers they were looking at. It was awkward for me, because I am so used to acting skeptical and negotiating with dealers- but at Nalley, their first offer was so close to what I wanted (they were roughly $300 away from my ideal numbers) that I didn’t have anything to argue with them about. Even after tax and fees, the OTD price of the van was still below invoice. Normally when a dealership advertises below invoice, they hit you with fees to bring the price up on the back end after they get you on the lot. That is completely not the case at Nalley. Their dealer fee was very reasonable, and as I stated before- the OTD price (even after tax) was still under invoice. Their offer on my trade in was also very fair and matched the KBB value for my vehicle- again they gave me nothing to haggle with them over. There was never any pressure in the entire process, and I always felt that they were genuinely interested in earning my business. As I said before, it was awkward (in a good way) because I couldn’t find anything to argue with them about in the negotiating process. It’s almost like they try to make it easy or something- what car dealership does that? I am genuinely pleased with every aspect of my experience at Nalley Toyota. I also communicated with one of Nalley’s competitors (World Toyota) and whereas the competitor would not even return my calls timely (or at all), Nalley did that and more to show me they wanted to earn my business. Price was my number one priority, but it was so refreshing to actually have great service along with a great price. It was well worth the 7 hours of driving I did in order to do business with them. I highly recommend looking at Nalley if you are in the market. More

I was very reluctant to return to Toyota after horrible experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuin experiences buying Toyotas at other dealers. I was very pleasantly surprised by Nalley. Their sales staff were helpful and courteous, and they genuinely seem to care about their customers. I brought my wife in to eliminate the Highlander from our shopping list, but my wife fell in love with a Sienna, and we leased one. If it had not been for the accomodating staff I would have walked out! Thanks to all. More

The service advisor was courteous, showed and explained what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was per what work needs to be performed and how much it would cost. The service advisor called up once the work was completed, explaining what work was performed and asked if I would need a shuttle to pick me up. More

Price discount on front end. amber (sales) and John (finance) were friendly, responsive and made purchase simple. I would highly recommend this dealer to friends and family. (finance) were friendly, responsive and made purchase simple. I would highly recommend this dealer to friends and family. More

I went in for an oil change and tire rotation. Ben Brown was very helpful in getting the job done. He was very professional and even threw in a free car wash. He also provided me with contact information if was very helpful in getting the job done. He was very professional and even threw in a free car wash. He also provided me with contact information if I have any future questions or concerns about my toyota maintenence plan. I only rated it a 4 due to the timeliness of the job. Takes about and hr and half for the services stated above; other than that, everything was great. Thanks guys. More

OK..so I love Toyota!Have had several,my parents and my son also.My Dad and I actually bought 2 of the first Starlet's.Was loving my sporty little Corolla/sunroof until someone came thru a stop sign and to son also.My Dad and I actually bought 2 of the first Starlet's.Was loving my sporty little Corolla/sunroof until someone came thru a stop sign and totaled it.Unfortunatly insurance did not pay out enough to get a new one.This was my first experience buying a used/dealer vehicle.Jeff,Jerry,Mark and Eugene were great!Negotiations went well..never felt pushed or pressured.Even after I signed on the dotted line, they worked with me to resolve some "used car issues".Very pleasant dealership to work with AND they have great coffee! More

Soon after the General Manager, Dewayne Fairchild, responded to my review, I received a phone call from Mark Harrington, the Used Car Manager at Nalley Toyota. He said that they would like me to bring responded to my review, I received a phone call from Mark Harrington, the Used Car Manager at Nalley Toyota. He said that they would like me to bring my vehicle in so that they could take care of my Camry. Mark was very courteous, accommodating, and willing to make things right, as was the Service Consultant, Jeremy McCluggage. I am very appreciative of the way I was treated, and it has turned my opinion of my experience around. I appreciate good customer service and I believe I can trust that my vehicle will be taken care of each time I bring it to be serviced in the future. More