Nalley Toyota of Roswell

Great Experience! My overall experience was great. Richard Warren was an exceptional salesperson:-) Answer all my questions and no sales pressure. The final paperwork My overall experience was great. Richard Warren was an exceptional salesperson:-) Answer all my questions and no sales pressure. The final paperwork was completed very efficiently. My car was delivered in immaculate conditions:-) More

Worst experience EVER! If you want the worst experience in buying a vehicle, visit Nalley Toyota. Sole a sludge engine Lexus, took the car back, got another one from a diff If you want the worst experience in buying a vehicle, visit Nalley Toyota. Sole a sludge engine Lexus, took the car back, got another one from a different state. They failed to perform emissions testing and waited until the temp tag expired and told me to go to the tag office. Not only that, the car had a hole in the bumper, they used a shade tree mechanic to fix it. I could go on, but never again will I patronize that company again. They surely aren't worth my business. More

unsatisfactory I usually don’t leave reviews, however because of the substandard service at Nalley Toyota of Roswell I felt compelled to write one. The service from I usually don’t leave reviews, however because of the substandard service at Nalley Toyota of Roswell I felt compelled to write one. The service from the very beginning was shaky however acceptable, the problem started when I agreed on a price. I had agreed to purchase the car the next day, however I still had some questions about the car, especially because it was a certified car, and me being a young college student, didn’t know exactly what that entailed. I went there with the intention and expectation of having all of my questions answered before purchasing the car. However, as soon as we got there, the dealer very impatiently asked me to purchase car insurance right away before anything else. I informed him that I still had some questions about the car, he very offhandedly read me the basic terms of the certification off of the information label that is hung on the car itself (which anyone could have done) right there outside instead of sitting down somewhere and properly explaining everything to me. I also inquired about a remote key for the car, however he brushed that off as well saying he wasn’t included. I could have very easily purchased it, but the way he brushed it off discouraged me from wanting to buy it or asking any other questions. It made me uncomfortable and want to get out of there as soon as possible. This whole time he was adamantly and impatiently pressuring me to buy the insurance right away instead of answering my questions properly. Even my sister who accompanied me was off put by his obvious and overt impatience. It felt like because he was assured that we were buying the car, his behavior towards us changed for the worse. He just wanted to get rid of us and go work on a new deal. Then as I was signing some of the papers, I asked him what I was signing for and his exact word were that “this is to make sure you aren’t a terrorist or something,” which was really offending to me and my family. He might have said it as a joke, but I didn’t take it as one because it was really unprofessional, inappropriate, and insensitive of him to make that negative stereotyped reference especially because of our Muslim background. After having purchased the car, I noticed that the color faded after a few days. Now the right side window is making a screeching sound as it is rolled up and down as well. I keep finding problems with it. Moreover, the car is certified, which the dealer said came with roadside assistance, however they never gave me a number to call for the roadside assistance. I had an unsatisfactory experience there. More

Excellent I had a wonderful Experience! Stacey was wonderful and very helpful and left me with no surprises. Beautiful car and i'm very happy with the outcome. I had a wonderful Experience! Stacey was wonderful and very helpful and left me with no surprises. Beautiful car and i'm very happy with the outcome. More

I would tell people to go other Toyota dealers ships. Because of sorry Customer Service and very bad manager Service i would not ever recommend going to or back in anyway for service. in any way they seem Because of sorry Customer Service and very bad manager Service i would not ever recommend going to or back in anyway for service. in any way they seemed like they don't care for Customer.PEOPLE ARE TELLING IT LIKE IT IS ON REVIEWS CUSTOMER SERVICE IS RUDE AND IN FRONT OF ONE MANAGER THEY More

No Pressure Kevin was very easy going and a no pressure sales kind of guy! We wish we could have gotten to the dealership earlier as we went past closing time an Kevin was very easy going and a no pressure sales kind of guy! We wish we could have gotten to the dealership earlier as we went past closing time and maybe didn't get the full experience. Overall it was good! More

Great experience From start to finish, my experience at Nalley Toyota was a great one. Jasmine Smith took care of me as I considered my options, and she even detailed From start to finish, my experience at Nalley Toyota was a great one. Jasmine Smith took care of me as I considered my options, and she even detailed my new car for me before I drove off the lot. I highly recommend Jasmine and the team at Nalley. Consummate professionals! More

Satisfied Customer Dick Warren provided me the utmost new car buying experience. His knowledge, professionalism and customer service were excellent and I looked at him Dick Warren provided me the utmost new car buying experience. His knowledge, professionalism and customer service were excellent and I looked at him as an advisor and consultant in the buying process versus a sales person. I found the entire staff at Nalley Toyota Roswell to be cordial, professional and customer oriented. I would without question recommend Dick Warren and Nalley to any of my friends and family looking to make a car purchase. More

Nalley Toyota of Roswell made my Toyota puchase so simple Great guys at Nalley Toyota of Roswell made my Toyota puchase so simple and at a good price. The 'Team' at the dealership were very friendly and profe Great guys at Nalley Toyota of Roswell made my Toyota puchase so simple and at a good price. The 'Team' at the dealership were very friendly and professional. Thanks a lot. More

Price, atmosphere, quality, and attitude were awesome We had done a lot of research online about prices at various Toyota dealerships, and we had seen some pretty bad reviews for them all. We decided to t We had done a lot of research online about prices at various Toyota dealerships, and we had seen some pretty bad reviews for them all. We decided to try Marietta Toyota (NOT at Nalley Toyota of Roswell) as our first stop because of reviews. We weren't immediately greeted by a salesperson, even though they didn't have many customers, so we had to wait to be noticed by the manager, who then assigned a salesperson to us who didn't seem ready to help. They only had 2 Corolla LE's, one of which we test drove and didn't like because of some issues that we felt in the suspension. The other one hadn't even been checked in to their system yet, and it was pretty bare bones. We left because they basically told us they couldn't give us the price we wanted, not to mention the saleman couldn't remember any information we told him. (He was their Salesperson of the Month a few months ago, too.)The negotiation started at MSRP, even though the internet prices for the dealership were $3,500 lower. At Nalley Toyota of Roswell, we were immediately greeted by Andrea P, who took everything we said and tried to meet our needs. We were set on a silver or a slate color, and we wanted as little options as possible. She showed us two cars, one with extra options and the other one pretty basic. We test drove the one we wanted, which actually looked different on the interior from the one we test drove at Marietta because of the blue piping that Nalley had. I had noticed this online, but I wasn't sure if it was standard. Apparently, it is. We also noticed that Nalley had better tires and a much wider selection of cars than Marietta. The prices at Nalley Toyota were almost the price we were bargaining for at the other location, right off the bat. We didn't have to negotiate the price down from MSRP. Because of the sale, a huge amount was taken off before we even asked about prices. I took a print-out of the internet page just in case, but we didn't end up needing it. The car we wanted had carpet mats and ToyoGuard, and the price at Nalley was still a few hundred lower than the same car, which didn't have ToyoGuard, at Marietta. Andrea made the process of buying the car easy and fairly quick. We dealt with financing quickly since we paid in full, and the man who helped us was very professional and nice. The other thing about Nalley Toyota of Roswell that we liked was the barista. Aiden has incredible customer service, even though you don't pay for the food and drinks. He served us as if he were living off of tips and he made sure we were happy and didn't need anything else while we waited for our car. I wish Aiden were our server everywhere. They had lots of great TVs to watch, one at the barista area, which was nice. The size of the garage for maintenance was HUGE. They could probably work on 40 cars at the same time if they had the people to do it, which we obviously didn't use. As long as they have people on hand, service should be fast. Mall of Georgia Toyota can only fit around 8-10 from our experience there with another car. In general, the staff seemed knowledgeable, willing to work, and helpful. If you are looking to buy a car, I would highly recommend Nalley Toyota of Roswell, and ask for Andrea in our experience. She is new to Nalley Toyota of Roswell, but she's been working at car dealerships for a little while. She was a little nervous, I think, but who wouldn't be? She still knew everything she needed to know to help us. Price (by far), atmosphere, quality, and attitude were much more superior at Nalley Toyota of Roswell. More