Nalley Toyota of Roswell

excellant every one was very nice and went out of their way to please me.They were polite and up to date on the features of the car. Romane , Jay and Ken were e every one was very nice and went out of their way to please me.They were polite and up to date on the features of the car. Romane , Jay and Ken were excellent. Thanks Billy More

Smooth Operation Sales person very knowledgeable and accommodating. Found a car to meet my specifications and had it shipped to Alpharetta in short order. Finance mana Sales person very knowledgeable and accommodating. Found a car to meet my specifications and had it shipped to Alpharetta in short order. Finance manager explained a complicated topic very clearly, which allowed us to make an informed decision. More

Great experince We requested a search for a Jeep Unlimited and was contacted back by Ronnie Corbello. The vehicle he located for us was the perfect fit for our daught We requested a search for a Jeep Unlimited and was contacted back by Ronnie Corbello. The vehicle he located for us was the perfect fit for our daughter. Working thru process with Tom Williams and Ronnie Corbello, was truly a pleasure. I never felt pressured. I felt they had my best interest in mind, and left very satisfied with the deal, the car, and how I was treated. A truly professional team. thanks for great experince Ed Gueren More

Another great purchase experience from Nalley Toyota Roswell We just purchased our second new Toyota from Nalley in Roswell and had another great experience with Dick Warren, John Garner and the rest of the team We just purchased our second new Toyota from Nalley in Roswell and had another great experience with Dick Warren, John Garner and the rest of the team. These guys are easy to work with and pricing is always very competitive at this dealership. We got a great deal on our new Rav4 Limited and we got a very fair price on our 16 year old Sienna trade in; yes Toyota's really do last a long time!! We got the deal done quickly on a Saturday and couldn't be happier with our purchase and the level of service we received. Thanks again Nalley Toyota Roswell. More

Fair Dealing We visited several other dealerships before contacting Nalley Toyota. We spoke with them on the phone before visiting the showroom and they provided We visited several other dealerships before contacting Nalley Toyota. We spoke with them on the phone before visiting the showroom and they provided us with all the information needed. They were transparent in sharing information, efficient in their processes and attentive to our needs. More

Very professional friendly and hassle free Kevin was very knowledgable and professional as well as the finance manager Aaron. Thanks guys! It was a great car buying experience. I appreciate it! Kevin was very knowledgable and professional as well as the finance manager Aaron. Thanks guys! It was a great car buying experience. I appreciate it! More

Purchase of New Sienna Our sales person, Mike Hendrix, was knowledgable, made us welcome , and made the purchase a pleasant experience. He made us a fan of Nalley Toyota. Our sales person, Mike Hendrix, was knowledgable, made us welcome , and made the purchase a pleasant experience. He made us a fan of Nalley Toyota. More

Consumer with excellent experience The entire process from start to finish was great. AJ (salesman) greeted me with the up most respect. At the time my husband had not made it to the de The entire process from start to finish was great. AJ (salesman) greeted me with the up most respect. At the time my husband had not made it to the dealership and I didnt feel insulted by AJ at all. I have found that at other dealerships they seem to insult or belittle women. I didnt feel that way at all by any of the staff members at this dealership. Arnold the Finance Director was great as well. Overall my experience with this dealership with great and I would definetly be recommending family and friends. More

Painless Good experience very painless. Nicole did a good job listening to our wants and needs and provided us the expertise to ultimately decide on the correc Good experience very painless. Nicole did a good job listening to our wants and needs and provided us the expertise to ultimately decide on the correct vehicle for us. More

A comedy of errors My wife and I made the mistake of considering Nalley Toyota of Roswell for our car-buying needs. We considered three vehicles from three differen My wife and I made the mistake of considering Nalley Toyota of Roswell for our car-buying needs. We considered three vehicles from three different dealers, so we went here with a focus on the Toyota Highlander (2015). I read reviews before contacting Nalley of Roswell, so I felt confident that this dealer would be great to work with, but was I ever wrong! After making a "VIP" appointment with John Garner, I was contacted three times by the dealership BEFORE stepping foot inside the building. I'm not sure what the final two calls were about, but the first was verifying that my wife and I were coming in for our appointment. I was unable to reach the person who called me (Doc Peal), so the receptionist took the message and passed it on. Why did I get two other calls? My guess: no one communicates with each other here, so that should be a red flag to anyone reading this or considering buying from Nalley of Roswell. When my wife and I arrived for our "VIP" appointment, we were informed that John Garner was tied up at the moment with another client. We were offered to be switched to someone else, but I specifically chose to work with John Garner after reading reviews about the different sales professionals at Nalley, so why would I want to change? We waited. And waited. Eventually we informed the receptionist that we would take a seat in the lounge and wait for John. Forty-five minutes later (yes, you read that correctly), one of the sales managers calls me and asks if we are still showing up to our appointment. He was confused to hear that we had been waiting, so he sent John Garner over to us. Garner informed us that he was still with a customer and that he would transfer me to his "floor partner", Dick Warren. After being handed off to Dick Warren, everything went even further downhill. He couldn't find the car we were looking for. How? He had the keys in his hand, so how could a car go missing? After another five or so minutes passed, he finally located the vehicle and had it pulled around for us. Dick Warren was zero help. My wife and I got to "explore" the Highlander without much input from Warren. Eventually I had to prod him along so we could actually learn about this vehicle. To make matters worse, he could hear us talking about features or parts of the car that we couldn't figure out, but did he clarify anything for us? No, of course not. When asked about why we should buy the Highlander over a rival vehicle, all we answered with were negatives about the rival car, not anything positive about the Highlander. Pointless. The negotiation was absolutely pitiful. The trade offer for my vehicle was insulting. I was asked what the highest trade value had been, and Nalley was under half of that! Note: Dick Warren's comment was, "Could you share with me the highest trade offer so we don't embarrass ourselves?" Too late for that. Finally, Dick Warren asked what it would take for us to buy today, and to which my answer was that they had a very high hill to climb since we had such a god-awful experience, especially since it didn't seem like he was interested in working with us or selling us a car. The sales manager who came over--I cannot remember his name--was the final straw. He was condescending, smug, and combative. This person didn't listen at all to me. He knew my issues with the experience yet he did nothing to fix anything (the price and my trade). As someone who has worked in the sales field in the past and managed people, I know that when a complaint arises, the manager's job is to put the fire out. Period. Apparently this sales manager missed that day of management training. He interrupted me several times. If you're considering a Toyota, do yourself a favor and avoid this place. Go to AutoNation Toyota (formerly Toyota Mall of Georgia) or World Toyota. This dealership doesn't get the basics of car buying, so don't waste your time here. Appointments mean nothing. Common decency also means nothing to this place. If I could give zero stars, I would. More