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Nalley Toyota of Roswell

Roswell, GA

Overview
Reviews
Vehicles
4.7
1,475 Reviews
Call Dealership (770) 763-7398
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11130 Alpharetta Hwy

Roswell, GA

30076

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Showing 1,475 reviews

August 19, 2024

My service manager Zane was a great help he talked to me about the things I needed and which was needed the most and he helped me out I appreciate him for his time and effort More

by ma.johnson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain Butts
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August 18, 2024

Service advisor was friendly however the invoice had tires purchased at three different prices dissapointed More

by jerryp1069255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Roth
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August 17, 2024

Very quick and quality service. I will return. Customer service was very good and they kept me informed. More

by Rbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylen
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August 17, 2024

very good care with Rafael someone very professional also help in Latino clients there is no preference as clients and More

by Raul contreras
Recommend Dealer
Yes
Employees Worked With
Rafael
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August 13, 2024

It’s showing the check engine light again after my service. That last the main purpose of the service. Also I noticed they replaced the synthetic engine oil which I replaced outside few days back. Th More

by gbc
Workmanship
Recommend Dealer
No
Employees Worked With
Not required
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Aug 17, 2024 -

Nalley Toyota of Roswell responded

I’m sorry to hear about the issues with your recent service. I’d like to make this right and discuss how we can address your concerns. Please contact me directly so we can work towards a resolution. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280

August 13, 2024

This dealership is completely incompetent in the service department. They will overcharge you in labor rates by hundreds to thousands of dollars. They also will tell you that it is common for Toyotas to hav More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zain Butt, Francine Potts, Mo Barry, James
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Aug 17, 2024 -

Nalley Toyota of Roswell responded

I'm sorry to hear about your experience with our service department. It’s disappointing to know that you feel overcharged and that your concerns about the brakes weren’t addressed satisfactorily. This is not the experience we want for our guests, and I take your feedback very seriously. I’d like the opportunity to review your service history and discuss how we can address these concerns. Please contact me directly so we can work towards a resolution. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280

August 12, 2024

Went in for a new battery as the one Nalley put in October 2022 died. We thought that Nalley would be able to efficiently give us a new battery in a short time. Got there at 7:30 am. It took an hou More

by Qeezer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 17, 2024 -

Nalley Toyota of Roswell responded

I’m very sorry to hear about your recent experience with us. When a battery dies in such a short time, we want to ensure it is just the battery causing the issue, which is why we perform additional checks. However, I understand your frustration with the time it took and the additional services recommended when you just needed a new battery. The fact that your vehicle’s hood wasn’t properly latched is also unacceptable, and I sincerely apologize for that oversight. I’d like to discuss this further and see how we can make it right. Please feel free to contact me directly. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280

August 11, 2024

Service was very customer oriented—needs vs cost —accommodating customer expectations—time conscious—working well with customers More

by MoRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave from Service
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August 10, 2024

Juan does excellent work and is service was superb! Would highly reccommend him to all my friends More

by MikeStimak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked only with Juan
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August 03, 2024

Very professional and quality experience with purchasing a new car. Always been a fan of Toyota cars. Highly recommend Nalley dealership. More

by greggstickels
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stacey Lowery
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