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Nalley Toyota Stonecrest

Lithonia, GA

4.5
927 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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927 Reviews of Nalley Toyota Stonecrest

October 19, 2025

Bought my Corolla hybrid at Nalley. The process was easy and hassle-free. Just brought it in for the first service. Everything was incredibly efficient. They were very friendly and even More

by jeremybilletdeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley Spence
October 12, 2025

I am not happy with the dealership. We agreed on a certain amount of payment . Only for the amount to change upon getting to the finance department More

by deedavid92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sharesse
Oct 17, 2025 -

Nalley Toyota Stonecrest responded

We’re sorry to hear your experience with our finance process did not meet expectations. Transparency is important to us, and we regret any confusion regarding payment terms. We'd value the opportunity to speak with you and help clear things up. Shaye Johnson, General Manager  Nalley Toyota Stonecrest (770) 629-0279

September 23, 2025

I want to thank Nalley Toyota for the wonderful customer service! Víctor was an excellent salesman—very polite, helpful, and respectful. The finance team, Shaye Johnson snd Deandre, were also amazing in mak More

by Greenfe1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Andre and Shaye Johnson
September 21, 2025

I would never come back to this dealership ever again. They’ve played in my face multiple times one time I came up there to buy a car had me up there for two hours filling out all the paperwork just to tu More

by christinafraser39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
There was another Chelsea that helped me and Deandre from finances
Sep 28, 2025 -

Nalley Toyota Stonecrest responded

Hi Christina, We’re very sorry to hear about your recent experience and the frustration it caused. We take feedback like yours seriously and would appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Shaye Johnson General Manager, Nalley Toyota Stonecrest (770) 629-0279

September 19, 2025

Great overall experience, very accommodating, totally transparent with all the paperwork and very clean facilities and vehicle More

by johnbarker1978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamaul Howard
September 15, 2025

I’m thrilled they were able to get me into another vehicle but I explained that I couldn’t over what I was already paying… the young lady that was helping me said that the finance manager would work s More

by shauntenedwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamaul Howard
September 13, 2025

Scheduled maintenance visit at the 60,000 mile interval. All work was performed in an exceptional manner and finished ahead of the expected time. Courteous service advisors! I purchased the car from this de More

by plainscraps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua
September 13, 2025

Nice place, the service person Chelsea was awesome. They offered coffee and water which was good More

by bquadirah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Wallace
September 11, 2025

The service was efficient organized polite and pretty quick. Darryl Steven made my visit extremely personal More

by Cj.joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Stevens
September 10, 2025

They are the best JD the sales and the financial management it was grest I got what I wanted for a long time More

by edoo786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD
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