Nalley Toyota Stonecrest

Best dealership there is We had been looking for an SUV for a while, and had settled on a Toyota 4runner. We are in Macon, GA and went to Butler over here and had the absolute We had been looking for an SUV for a while, and had settled on a Toyota 4runner. We are in Macon, GA and went to Butler over here and had the absolute worst experience ever at that dealer. The next day, we decided to go to Atlanta and try out Nalley bc the prices looked good online. We went not expecting to get the 4runner, maybe just go and check it out, and then the deal not to work and we would go home bc our budget was very tight. We drove up in our 2010 Tacoma to see if we could trade it in for a new 2015 Toyota 4runner. Gerald was our salesperson, and he was the kindest, most genuine man. He got our deal done and we left that day with our 4runner. Looking for a used car now, and we will be going back to Nalley to purchase this car. The drive is nothing when you can go to a dealer with such amazing service and respect for customers. Nalley Toyota Stonecrest is the best dealer around, and can not wait to go back and get another car from them. More

Great experience from start top finish There has been a Toyota in our household since 1972. Purchasing a car is not one of the more pleasurable experiences. However my recent purchase of There has been a Toyota in our household since 1972. Purchasing a car is not one of the more pleasurable experiences. However my recent purchase of a 2013 Toyota from your store exceeded my personal expectations. The customer service from the initial telephone contact with the salesman, Gerard Perminter, through completion of the sale was excellent! The vehicle was purchased as a gift for my granddaughter as such I wanted a pretty large bow tor it. I called your store looking to learn where I might purchase this bow. Reggie Demande arranged for me to borrow one of your bows. This was the icing on the proverbial cake. This was truly good customer service, which in today's world is not common. Ms. Pat, Ms. Maggie and Mickol were also great. Nalley Toyota will see the Grippers when we next need another Toyota. More

Servie Department Personnel Ms. McGregor is my service person. I only use her. She is most helpful and knowledgeable. Taniqua always listen to and address all my concerns. Sh Ms. McGregor is my service person. I only use her. She is most helpful and knowledgeable. Taniqua always listen to and address all my concerns. She is friendly and more importantly she is a professional. I will only use Taniqua when I come for service. More

Greatly offended On 5-6-2015 I received a letter from Alliance Direct Lending a contracted dealership partner of Nalley Toyota stating that Nalley could assist me in u On 5-6-2015 I received a letter from Alliance Direct Lending a contracted dealership partner of Nalley Toyota stating that Nalley could assist me in upgrading from a vehicle I purchased 6 months ago and that Nalley "specialized" in assisting those that are working to re-establish their credit. I was in the dealership that day roughly 4 hours before being told by Glen Lotty that there wasn't an definitive answer from any bank thus far and that he'd be arriving early on 5-7 and should have an answer for me around noon or so. I stopped by before heading to work on 5-7 and allegedly there hadn't been any response from a bank yet as to whether I could be assisted in getting a vehicle. Glen tells me there should be an answer soon and that he'd call me. I called him around 5 hours later to enquire about a answer he said he'd call me right back and never did. This "appears" to have been a ruse to get a prospective customer into the dealership, isay this due to a few key factors: Glen seemed quite "invested" in me as a prospective customer in the early stages of procuring all my paperwork/information to start the process. As the process drug on Wednesday evening he became very detached and seemingly disinterested in keeping me as informed as possible about the status of things at the time. how is it possible to not have an answer by end of business 5-7? And the very discourteous, disrespectful way I was treated at the end fo the process makes be believe that it was determined that I wasn't going to be assisted by any banking institution,this was known by the sales manager and Glen and I was just summarily written off without the least consideration of an follow-up "we're sorry" Mr. Shabazz phone call. My conclusion is this: If you're not coming in with A-1 credit and or a considerable down payment you may just be discarded,written off without the least concern as to what image of "NALLY TOYOTA" has been purveyed. I would NOT recommend this dealership to my friends or foes for that matter. I also intend to contact the BBB of Georgia, im sure they'd like to be made aware of this as well. More

120,000 mile service Taniqua was professional and friendly as always. She's one of the main reasons I keep coming back to Stonecrest Toyota. Greta job! Thanks again, Taniqua was professional and friendly as always. She's one of the main reasons I keep coming back to Stonecrest Toyota. Greta job! Thanks again, More

Wonderful Experience My sales mgr. Gerard Perminter was excellent with helping me get the car I purchased from Nalley Stone Crest Toyota. He made everything go smoothly an My sales mgr. Gerard Perminter was excellent with helping me get the car I purchased from Nalley Stone Crest Toyota. He made everything go smoothly and my daughter & I enjoyed our experience there. Gerard, thanks for making me smile. Still love my new car. :-) More

Everything you need! See Gerard if you want the right price, the right vehicle, and drive out the same day with the vehicle of your dreams! Nalley of Stonecrest had profes See Gerard if you want the right price, the right vehicle, and drive out the same day with the vehicle of your dreams! Nalley of Stonecrest had professional and courteous staff, told you everything about the vehicle and did the paperwork (including great loan price) so you only make one visit for your dream ride. You can't ask for better. Thanks Gerard, we love it. More

EXCELLENT VERY PROFESSIONAL, FRIENDLY, KNOWLEDGABLE. JD WAS GREAT !!! WILL BUY AGAIN FROM NALLEY!! WILL RECOMMEND TO OUR FAMILY AND FRIENDS! BEST DEALERSHIP WE VERY PROFESSIONAL, FRIENDLY, KNOWLEDGABLE. JD WAS GREAT !!! WILL BUY AGAIN FROM NALLEY!! WILL RECOMMEND TO OUR FAMILY AND FRIENDS! BEST DEALERSHIP WE HAVE EVER BEEN TO! More

Job well done! I was very pleased with the service on my Toyota 4 Runner yesterday. It is now running like new. Service was great and service technician did a grea I was very pleased with the service on my Toyota 4 Runner yesterday. It is now running like new. Service was great and service technician did a great job. Thank you Stone crest Toyota! More

Great sales experience After finding a 2014 Dodge Challenger online I drove out to Stonecrest Toyota to check it out. I was treated to one of the best sales experiences I'v After finding a 2014 Dodge Challenger online I drove out to Stonecrest Toyota to check it out. I was treated to one of the best sales experiences I've ever had buying a car. They are super friendly and made the whole experience enjoyable. Amien was always courteous and never high pressure as was everyone there. I highly recommend them. More