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Nalley Toyota Stonecrest
Lithonia, GA
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 846 reviews
January 18, 2025
Your phone customer service is not very good , not very professional, I think when you have an appointment the agents should be on time and when you’re customer’s are setting in lobby the agents should vis professional, I think when you have an appointment the agents should be on time and when you’re customer’s are setting in lobby the agents should visit with the customer to make sure they’re ok periodically, every few minutes, not on a texts just make sure they’re OK especially if they’ve been sitting in the lobby for a while and they know for a while is. More
by Blu
Employees Worked With
Randall Smith
January 18, 2025
The service visit went well. I waited longer than usual because the dealership was short a mechanic. But, the service advisor, Rachel Smith, was outstanding, as usual. I waited longer than usual because the dealership was short a mechanic. But, the service advisor, Rachel Smith, was outstanding, as usual. More
by RRice
Employees Worked With
Rachel Smith, Service Department
January 17, 2025
I have been in numerous dealerships throughout Georgia and this dealership does not have a good reputation for quality service or sales and this dealership does not have a good reputation for quality service or sales More
by tharms
Employees Worked With
Victor Eke, Randall Smith, Shinaiya Axell, William Ledger
January 16, 2025
The service department leaves a lot to be desired. Twice now I’ve taken my Toyota in for a simple oil change and had to leave without it being done because it took too long. One time I even waited for Twice now I’ve taken my Toyota in for a simple oil change and had to leave without it being done because it took too long. One time I even waited for three hours. This is unacceptable when you make an appointment and still have to wait for three hours More
by Brianamman
Employees Worked With
Service reps are not at fault.
January 14, 2025
The lady who helped me at the desk was so polite to me I love Stone Crest Toyota.They are awesome every time I go They make me feel Is comfortable Thanks, Toyota. love Stone Crest Toyota.They are awesome every time I go They make me feel Is comfortable Thanks, Toyota. More
by Kathy
Employees Worked With
Her last name is smith
